Gregory Williams (816) 646-4719

gregory_williams@hotmail.com

EXPERIENCE

2008-Present Correctional Officer Western Reception Diagnostic and Correctional Center- Defuse disruptive behavior by verbal interventions- Inform and explain institutional rules to inmates- Communicate with other staff and main control to inform about inmate behaviors, incidents and to request assistance

- Write narrative reports describing events that have happened, such as confidential reports, incident reports, disciplinary reports, special observations reports

- Read and write short notes in a log book as a means of passing information about daily events from one shift to another, such as inventory logs, post logs, narrative logs

2007-2008 Contractor NMCI- Teir-2 help desk for central/western USA Navy and Marine bases- Proficient in troubleshooting Windows XP issues- Opened, tracked and closed more than 250 tickets using Remedy: Action Request System- Proficient in troubleshooting hardware issues- Managed, maintained, and replaced computer components in user's computers- Experience with remote desktop connection

2002-2007 Communications-Computer Systems Operations United States Air Force- After-hours Help Desk for over 3,000 users- Opened and tracked more than 2,000 tickets using Remedy: Action Request System- Managed, deleted, and updated 3,000+ user accounts in Net IQ/Directory and Resource Administrator- Experience in monitoring network with HP Open view- Proficient in troubleshooting Microsoft Office (2000/2003) problems- Used Dame Ware to troubleshoot problems more effectively- Experience on how to build a network- Proficient in troubleshooting web browsers (Explorer/Firefox) problems- Experience with Microsoft Exchange Server; managed, deleted, and updated 3,000 user email addresses

EDUCATION

Missouri Western State University Major in Applied Computer Technologies (162 hours)Expected to Graduate May 2015 St. Joseph, MO

OTHER AREAS OF INTEREST

- A member the student organization Association of Information Technology Professionals (AITP) since 2009- Vice President of AITP student chapter during 2013-2014 school year - Placed in the top 75 against 5,000 competitors in Part 2 of IBM's Master the Mainframe contest- Placed 1st in IBM Enterprise Systems at AITP's National Collegiate Conference

HIGHLIGHTS OF QUALIFICATIONS

- Experience with Java, JCL and COBOL programming language- Experience with z/OS, z/VM, z/TPF, IBM Rational Developer for System Z, and Linux on Z- Experience with System Z mainframe environment- Excellent telephone etiquette; patient and effective with customers- Ability to learn with advanced training- Works well under pressure and meet deadlines- Remarkable attention to detail