Post on 30-Nov-2014
description
Speaker: Michael Burchell Corporate Vice President Great Place to Work Institute
Jennifer Robin Research Fellow and Adjunct Consultant Great Place to Work Institute
Moderator: Kellye Whitney
Managing Editor Chief Learning Officer magazine
Great Workplaces Are Built, Not Born: The Role of Learning and Development
#CLOwebinar
• Q&A
– Click on the Q&A panel (?) in the bottom right corner
– Type in your question in the space provided
– Click on “Send.”
Tools You Can Use
#CLOwebinar
• Polling
– The poll will appear on the right side of your screen
– Select the best option for each question
– Click on “Submit”
#CLOwebinar
Tools You Can Use
Frequently Asked Questions 1. Will I receive a copy of the slides after the webinar?
YES
2. Will I receive a copy of the webinar recording? YES
Please allow up to 2 business days to receive these materials
#CLOwebinar
#CLOwebinar
Kellye Whitney Managing Editor Chief Learning Officer magazine
Great Workplaces Are Built, Not Born: The Role of Learning and Development
#CLOwebinar
Michael Burchell Corporate Vice President Great Place to Work Institute
Jennifer Robin, Research Fellow and Adjunct Consultant Great Place to Work Institute
Great Workplaces Are Built, Not Born: The Role of Learning and Development
- 7-
Trainer Name | Month 00, 0000 Michael Burchell & Jennifer Robin | April 28th, 2011
THE GREAT WORKPLACE: BUILDING TRUST AND INSPIRING PERFORMANCE
- 8- The Great Workplace. Copyright © 2011 by Great Place to Work Institute, Inc. All Rights Reserved. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com.
§ Background and Genesis of an Idea § The Role of Learning and Development § Dimensions of the Great Place to Work® Model
– Credibility
– Respect
– Fairness
– Pride
– Camaraderie
§ Create Your Great Workplace § Questions and Closing
TODAY’S AGENDA
- 9- The Great Workplace. Copyright © 2011 by Great Place to Work Institute, Inc. All Rights Reserved. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com.
DEFINING A GREAT PLACE TO WORK®
- 10- The Great Workplace. Copyright © 2011 by Great Place to Work Institute, Inc. All Rights Reserved. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com.
§ The 100 Best Companies to Work for in America by Robert Levering and Milton Moskowitz (1984, 1994)
§ A Great Place to Work– What Makes Some Employers So Good (and Most So Bad) by Robert Levering (1988)
§ FORTUNE 100 Best Companies to Work For® Annual List (1998)
GENESIS OF AN IDEA
- 11- The Great Workplace. Copyright © 2011 by Great Place to Work Institute, Inc. All Rights Reserved. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com.
DEFINITION OF A GREAT PLACE TO WORK
- 12- The Great Workplace. Copyright © 2011 by Great Place to Work Institute, Inc. All Rights Reserved. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com.
DIMENSIONS OF A GREAT PLACE TO WORK®
Communication: Communications are open & accessible Competence: Competence in coordinating human & material resources Integrity: Integrity in carrying out vision with consistency Support: Supporting professional development & showing appreciation Collaborating: Collaboration with employees in relevant decisions Caring: Caring for employees as individuals with personal lives
Equity: Balanced treatment for all in terms of rewards Impartiality: Absence of favoritism in hiring & promotions Justice: Lack of discrimination and process for appeals
Personal Job: In personal job, individual contributions Team: In work produced by one’s team or work group Company: In the organization’s products & standing in the community
Intimacy: Ability to be oneself Hospitality: Socially friendly & welcoming atmosphere Community: Sense of “family” or “team”
TR
US
T
- 13- The Great Workplace. Copyright © 2011 by Great Place to Work Institute, Inc. All Rights Reserved. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com.
§ Clear view of where the organization is headed § Offering training and development opportunities
§ My work has special meaning
WHAT WE SEE IN THE DATA
2011 2010 2009 2008 2007 85 86 85 85 84
2011 2010 2009 2008 2007 85 86 86 87 86
2011 2010 2009 2008 2007 84 85 84 84 82
- 14- The Great Workplace. Copyright © 2011 by Great Place to Work Institute, Inc. All Rights Reserved. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com.
§ Create a rich and shared language about what it means to be a great workplace.
§ Use Best Practices…appropriately.
§ Support the efforts of managers and leaders throughout the organization.
THE ROLE OF LEARNING AND DEVELOPMENT
- 15- The Great Workplace. Copyright © 2011 by Great Place to Work Institute, Inc. All Rights Reserved. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com.
TWO-WAY COMMUNICATION § Informative and accessible two-way
communications
COMPETENCE § Coordinating resources, giving responsibility,
having clear vision
INTEGRITY § Reliability, honest and ethical behavior
CREDIBILITY DIMENSION OVERVIEW
- 16- The Great Workplace. Copyright © 2011 by Great Place to Work Institute, Inc. All Rights Reserved. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com.
SUPPORT § “Thank you” § Tools and growth opportunities
COLLABORATION § Seek opinions, involve people
CARING § Personal interest in people as individuals
RESPECT DIMENSION OVERVIEW
- 17- The Great Workplace. Copyright © 2011 by Great Place to Work Institute, Inc. All Rights Reserved. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com.
EQUITY § All are full members § All have opportunities for special recognition § Fair pay, fair share of profits
IMPARTIALITY § Fairness in hiring and promotion decisions
JUSTICE § No discrimination § Right to appeal decisions
FAIRNESS DIMENSION OVERVIEW
- 18- The Great Workplace. Copyright © 2011 by Great Place to Work Institute, Inc. All Rights Reserved. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com.
PERSONAL JOB § Individual job and accomplishments
TEAM ACCOMPLISHMENTS § Work produced by own team or work group
CORPORATE IMAGE § Company’s products and standing in the
community
PRIDE DIMENSION OVERVIEW
- 19- The Great Workplace. Copyright © 2011 by Great Place to Work Institute, Inc. All Rights Reserved. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com.
INTIMACY § Ability to be yourself
HOSPITALITY § Socially friendly and welcoming atmosphere
COMMUNITY § Sense of “family” or “team”
CAMARADERIE DIMENSION OVERVIEW
- 20- The Great Workplace. Copyright © 2011 by Great Place to Work Institute, Inc. All Rights Reserved. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com.
§ Create a rich and shared language about what it means to be a great workplace.
§ Use Best Practices…appropriately.
§ Support the efforts of managers and leaders throughout the organization.
§ Keep the conversation going!
CREATE YOUR GREAT WORKPLACE
- 21- The Great Workplace. Copyright © 2011 by Great Place to Work Institute, Inc. All Rights Reserved. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com.
§ Access resources – The Great Workplace book and training
package – www.thegreatworkplaceonline.com – @thegreatworkp
§ Keep in touch! – Great Place to Work® Institute:
www.greatplacetowork.com | @gptw_us – Michael: www.michaelburchell.com |
@burchellm – Jennifer: www.jenniferrobin.net |
@jenrobinideas
- 22- The Great Workplace. Copyright © 2011 by Great Place to Work Institute, Inc. All Rights Reserved. Reproduced by permission of Pfeiffer, an Imprint of Wiley. www.pfeiffer.com.
Save 20% on The Great Workplace materials! Use promo code GREAT when you order.
*Expires 6.21.11
FOR MORE INFORMATION ON THE GREAT WORKPLACE:
Call toll free: 1.866.888.5159 Email: leadership@wiley.com All non-US customers visit: www.wiley.com
Join Our Next CLO Webinar
Virtual Classrooms: What Works and What Doesn’t
Thursday, May 12, 2011
CLO Webinars start at 2 p.m. Eastern / 11 a.m. Pacific
Register at www.clomedia.com/events
Join the CLO Network: http://network.clomedia.com/
#CLOwebinar