33 Rochester Avenue Toronto, Ontario, M4N 1N7

(416) 873-3266 gobrien@uoguelph.ca

Graham O’Brien

Experience

2015 North American Business Services Concord, ON

Bilingual Vendor Support Representative

Problem solving role, focusing on payment issues, general inquiries, and other issues

Maintained relationships of largest vendors of Holcim US, Aggregate Industries

Responsible for processing invoices, payment adjustments

Strong interpersonal skills working with members of vendor support team to ensure vendor problem resolution

Strong communication skills in managing vendor relationships through e-mail and phone

Delegation of tasks to other departments for corrections in accounts payable

Worked efficiently to meet large quantity of vendor requests

Strong time management and prioritization skills

Working with representatives of other corporations to improve the efficiency of the accounting processes

Summers of 2011, 2012 Toronto, ON

Electronic Health Records Management at Malvern Medical

Centre

Organization of patients’ medical files

Data entry into electronic medical software

Strong attention to detail

Exceptional typing speed

Preparing patient files for doctor’s appointments

Worked efficiently to meet patient file demands

Excellent interpersonal skills with other clerical workers

Become knowledgeable of medical terminology, filing systems

Filter through files and extract the information of importance

Working in stressful medical centre environment

Able to quickly learn all tasks required by medical centre

Volunteer Work

Education

Academic Projects

2014 Better Body Physiotherapy Scarborough, ON

Student Physiotherapy Assistant

Excellent knowledge of physical therapy principles, theory, and methods

Helped patients through exercise routines with proper demonstration

Facilitated treatments plans for patients including ultrasound and TENS

In-depth knowledge of different physical therapy techniques

Clerical work including calling for appointment reminders

Processing physiotherapy equipment orders

Worked well with peers to contribute to overall productivity of team

Provided motivation and encouragement to patients

Provided thorough notes on patient profiles of updated exercise routines

Assist in assessment of orthopedic needs of patients through visual tests

2008-2010 Toronto, ON

Lawyer’s Feed the Hungry

Prepare lunches for the homeless

Set tables

Socialize with guests

Ensure satisfaction of our guests

Give the guests breakfast every Sunday

Serve on average 300 guests in an hour

2006-2010 Toronto French School Toronto, ON

International Baccalaureate Diploma

Bilingual Diploma

Ontario Secondary School Diploma [honours]

2010-2015 University of Guelph Guelph, ON

Bachelors of Science – Major in Human Kinetics (Honours)

Minor in Business Administration

2014 Guelph, ON

Ergonomic Assessment of Physiotherapist

Working with fellow students to complete formal report

Able to critically analyze workplace safety

Professional communication with workers whose tasks are analyzed

Able to work efficiently in small amount of time available

Application of knowledge into actual setting

Additional Information

References

Bilingual. Fluent in English and French.

Have my full G license

Familiar with computers

No history of medical problems

Proficient with spreadsheets and Microsoft Excel

Available upon request