Post on 12-Jan-2016
Government of Punjab Restricted
Elitex Elitex
‘05‘05 ““Citizen Centric Citizen Centric Self-Sustainable Grassroots Self-Sustainable Grassroots
Applications using ICT”Applications using ICT”
APRIL 26, 2005, New Delhi
Presented by : Nirmaljeet Singh KalsiDirector - cum - Secretary,
Department of ITGovernment of Punjab
Government of Punjab Restricted
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INDEX
AgendaAgenda
Envision an ICT Powered State Our Approach Role of DIT,GOI E-Gov Initiatives Public Private Partnership Implementation Procedures Implementation Challenges Structured Procedures & Methods Our Learning…
Government of Punjab Restricted
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INDEX
Overall Economic Development Supported by Public Private Partnership
Good Governance (Ram Rajya)- Generally the Political manifesto Improved delivery of citizen services ICT as a unique opportunity to effectively and efficiently collect the
State revenues which could be used for development e-Governance as a tool to control the Depts for some Create Quality Manpower through ICT education at all level Create new jobs by bringing in new ICT industry IT as local economic booster Political Will and Leadership of CM mandatory Focus on Top Politician and Bureaucrat together Minimal friction / involvement of likely to be affected Politician in the
decision making process initially
Envision an ICT Powered StateEnvision an ICT Powered State
e-Governance & ICT Tools
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INDEX
The Action Agenda for Good GovernanceThe Action Agenda for Good Governance
• Reinventing the Government- Good Governance functions
• Refocus on Good Governance, divest other roles to private sector
• Command- control regime to market driven, role of facilitator
• Unbundling competitive & commercial functions from the State’s roles
• Strengthening institutions to perform State domain roles
• Responsiveness, accountability & transparency in Governance through the use of IT
• Improvement in Delivery of Service
• Improve Citizen Interface with Government
• e-Governance and Information Technology
• Enhanced Competitiveness, Outsourcing
• Government Process Re-engineering & AR
• Right-sizing Government
• Public-Private Partnership and Privatization
• Democratic Decentralization
• Empowerment of Citizen, women & Disadvantaged
Our Strategy
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INDEX
Government Process Re-engineering & ReformsGovernment Process Re-engineering & Reforms
• Comprehensive review, simplification and revision of Punjab Civil Secretariat Manual of Office Procedure
• Comprehensive review, simplification and revision of Punjab Civil Services Rules
• Adoption of Single File System
• Restructuring of the State Government Departments
• Re-fixing of work norms
• Revised functions and roles
• Implementation of feasible IIPA Report
• Right to Information Act 2002 adopted in Punjab
• Simplification of procedures for Citizen Services through Business Process Re-engineering undertaken by a consultant
• Develop & implement a web based grievance help line
• Preparation and implementation of of Citizen Charter
• Take up Evaluation studies
• Comprehensive review, simplification and revision of Punjab Financial Rules
Government of Punjab Restricted
Our Approach
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INDEX
Our StrategyOur Strategy• Think BIG
• Vision- Have big Picture in Mind• Plan, Plan, Plan……Depth of implementation, SLAs, Services• Internal process re-engineering
• Start Small• Select Pilot and demonstrate proof of concept
• Very Critical, highly Appreciate the role played by DIT, GoI• Create/ identify Champions and Gain stakeholders confidence• Ensure self-sustainability - Financial & Administrative
• Grow Fast• Crucial Leadership and support
• Chief Minister as envisioner and prioritizer• Chief Secretary as day to day project decision authority and
reviewer• Scalable/ sustainable revenue model• Percolation of e-Governance through PPP
Strategy for Citizen Services
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INDEX
Project Evaluation Good Governance MatrixProject Evaluation Good Governance Matrix
Good Governance Good Governance ParametersParameters
Weightage Weightage Land Land RecordsRecords
RegistrationRegistration TransportTransport
Rule of law 10% 8 9 9
Transparency 15% 13 10 13
Accountability 15% 14 13 14
Responsiveness 10% 8 8 9
Effectiveness & efficiency
15% 12 13 13
Equity and inclusiveness 15% 10 10 12
Consensus orientation 10% - - -
Participation 10% - - -
Total Score on GG Matrix 100%100% 6565 6363 7070
If the total Score is > 50, Go with your GutsIf the total Score is > 50, Go with your Guts
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INDEX
Policies DefinedPolicies Defined Core InfrastructureCore Infrastructure Core Applications Core Applications Departmental Departmental ApplicationsApplications
Punjab IT Policy Punjab IT Policy
Institutional Institutional Framework for ITFramework for IT
Strategic IT Action Strategic IT Action Plans of DeptsPlans of Depts
State IT Architecture State IT Architecture
State Technical State Technical StandardsStandards
Security PolicySecurity Policy
Interoperability policyInteroperability policy
IT Resource IT Resource Acquisition PolicyAcquisition Policy
HR PolicyHR Policy
IT ManualIT Manual
Procedures & Procedures & GuidelinesGuidelines
Punjab WANPunjab WAN
State Data CentreState Data Centre
Internet/ BroadbandInternet/ Broadband
Databases- Citizen, Databases- Citizen, Business, PropertyBusiness, Property
Video ConferencingVideo Conferencing
Departmental LANsDepartmental LANs
Access Infra/ PCsAccess Infra/ PCs
Public KiosksPublic Kiosks
PKI & Digital PKI & Digital SignatureSignature
GIS SystemGIS System
HRD- CIOs, Dy CIOsHRD- CIOs, Dy CIOs
Integrated Citizen Integrated Citizen Services-Services- SUKHMANISUKHMANI SUWIDHA SUWIDHA Web ServicesWeb Services
Multi Service Citizen ID Multi Service Citizen ID Smart CardSmart Card
On-line Transaction On-line Transaction processingprocessing
Executive Info SystemExecutive Info System
E-mail and VOIPE-mail and VOIP
LAN ApplicationsLAN Applications
HR ManagementHR Management
Treasury & Finance Treasury & Finance
Engg ApplicationsEngg Applications
Excise & Taxation Excise & Taxation
ICT Education in ICT Education in Govt. SchoolsGovt. Schools
Social Security Social Security
Land RecordsLand Records
Prop RegistrationProp Registration
TransportTransport
Health CareHealth Care
Local GovernmentLocal Government
PSEBPSEB
EmploymentEmployment
Panchayats Panchayats
PolicePolice
Dynamic Web SitesDynamic Web Sites
E-Governance Readiness of Govt of Punjab…..
E-Governance Roadmap – Achievements so farE-Governance Roadmap – Achievements so far
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INDEX
• GoPGoPGoP + GoI + ConsultantsGoP + GoI + Consultants PPPPPP
e-Governance – Managed Approach e-Governance – Managed Approach
• Application and Database Architecture
• Identify Infrastructure requirements
• Develop Application• Develop Infrastructure
Solution Framework
& Development
Stage 3
ConductProcess
Improvement
Stage 2
Sustain andSustain andContinuousContinuous
ImprovementImprovement
Stage 5Stage 5
Architect Multi-Dimensional
Strategy
Stage 1
• Understand State’s Vision and Strategy
• Current IT state• Formulate e-
Governance Strategy
• Prioritize Department and Services
• Review existing processes
• Improve processes to meet objectives and goals
• Orient employees and citizen for new environment
• Buy-in of employees to make initiative(s) a success
• Pilot Implementation• Roll-out implementation
ImplementSolution and
Enable ChangeManagement
Stage 4
• Evolve technology Evolve technology enablement of new servicesenablement of new services
• Improve state of already Improve state of already enabled servicesenabled services
• Explore new technologies to Explore new technologies to improve servicesimprove services
• Manage the IT resourcesManage the IT resources
Essentials of e-Enabled Citizen Services
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INDEX
Complexity of IT ImplementationComplexity of IT Implementation
EnhancementEnhancementTenderingTendering ConsumablesConsumables TrainingTraining
Hon’ble High CourtHon’ble High Court
Outside Vendors
IT Consultants
DevelopmeDevelopmentnt
TestingTesting
Implementation onImplementation onactual data and actual data and Supervision Supervision
Systems ManagementSystems Management
Admin ReformsAdmin Reforms
Tech Tech EvaluationsEvaluations
Data Data Creation/ Creation/ Entry/ Entry/ ValidationValidation
Software Consultants (Developer/ Turnkey Solution Provider
Site PreparationSite Preparation
Deptt. IT Manager
ChairmanCommittee
SoftwareDeveloper
IT Consultant
AnalysisAnalysis
DesignDesign
System SoftwareSystem Software
HardwareHardwareNetworkingNetworking
ISPISP
PersonnelPersonnel
LegalLegal
Financial Financial PlanningPlanning
BPRBPR
SITAP, SRSSITAP, SRSPre-DevelopmentPre-Development
SW Project SW Project ManagerManager IT consultantIT consultant
Technical Technical TrainingTraining
Project Co-ordinator
Project Management
IT Consultants
Departments
Co-ordinationMonitoring Revie
w
Legislative FrameworkEnvironmentLeadershipLeadership
Policies and Acts
What is Required to solve these
complex issues?
THETHEINSTITUTIONAL INSTITUTIONAL FRAMEWORKFRAMEWORK
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INDEX
Our Strength- The Institutional FrameworkOur Strength- The Institutional Framework
Empowered Committee Under CS
PSEGS(eGov Focus)
PLRS(Department Focus)
DSSCS(District Focus)
eGov ProjectseGov Projects
OwnershipOf Project
by Individuals/Depts
IT resource Acquisition &
Disposal policy
P1 P2 P3
P4 P5 P6
P7 P8 Pn
Facilitative Facilitative EnvironmentEnvironment
IT Vision Group & Cabinet Sub-Committee on IT Chaired by CM
PADB Act
Departmental Committee on IT Chaired by Minister
Third Party Expertise (Consultants, Best Practices)
(eGov Focus)
Policy level Advice
on matters relating to
Information Technology
DecisionsDecisions
on behalf of the cabineton behalf of the cabinet
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INDEX
E- Institutional FrameworkE- Institutional Framework
• IT Vision Group & Six subgroups
• Department of Information Technology – Nodal IT Department
• Cabinet Sub-committee on IT: High powered committee for all policy decisions of cabinet level
• Empowered Committee on Computerization: High powered committee for single window clearance of IT projects
• Departmental Committees on IT- For total involvement of user departments
• Punjab Information and communication Technology Corporation (PICTC) Limited
• Punjab e-Governance Society: The Special Purpose Vehicle for executing e-Governance projects at State level
• District Sukhmani Societies for Citizen Services – The Special Purpose Vehicle for executing Good Governance projects at field level
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INDEX
Project Implementation Structure Project Implementation Structure
SPV - Punjab State SPV - Punjab State e-Governance Society e-Governance Society
Project Review Committees under Project Review Committees under Admin Secretaries with HOD as Admin Secretaries with HOD as
Member SecretaryMember Secretary
District Sukhmani Societies for District Sukhmani Societies for Citizen ServicesCitizen Services
EmpoweredEmpoweredCommittee under CSCommittee under CS
De
pt o
f IT/ P
rojec
t D
ep
t of IT
/ Pro
ject
Ma
na
ge
men
t / Co
ns
ultan
tsM
an
ag
em
ent / C
on
su
ltants
IT R
eso
urc
e A
cq
uis
itio
n a
nd
IT
Res
ou
rce
Ac
qu
isit
ion
an
d
Dis
po
sa
l Po
licy
Dis
po
sa
l Po
licy
IT Vision Group/ Cabinet Sub-IT Vision Group/ Cabinet Sub-committee Under CMcommittee Under CM
De
pt o
f IT, G
OI/ D
ep
t of F
ina
nc
e, D
ep
t of IT
, GO
I/ De
pt o
f Fin
an
ce,
GO
P/ S
erv
ice
Ch
arg
es/F
acilitatio
n
GO
P/ S
erv
ice
Ch
arg
es/F
acilitatio
n
Ch
arg
esC
ha
rges
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Duly approved by the Punjab Cabinet and notified in the Gazette Openness, competition and transparency in procurement of IT resources Speed and efficiency Covers services, manpower, AMCs, etc. Technical Weightage can be defined in addition to the financial bid
criterion Provides framework for
Corporate Agreement with Government Public-Private Partnership Pilot Projects Master Agreements Buy back methods Conflict resolution method Complaint redressal by vendors/ others Existing rates/ rates contract Brand specifications
IT Resource Acquisition & Disposal Policy – IT Resource Acquisition & Disposal Policy – Salient FeaturesSalient Features
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INDEX
Strategy for Citizen ServicesStrategy for Citizen Services
• CAPTURE the Private Sector Profit Motives
• Customer orientation• Efficiencies• Management Practices• Financial Resources • HR Talent• Entrepreneurship
• While keeping Govt’s While keeping Govt’s Social ResponsibilitySocial Responsibility
• Public orientationPublic orientation• Equality and justiceEquality and justice• AffordabilityAffordability• AccountabilityAccountability• ObjectivityObjectivity• TransparencyTransparency
Ultimately Financial Motive is the Single Biggest Success Driver Ultimately Financial Motive is the Single Biggest Success Driver
• Treat EG Projects as Infra Projects• Build PPP for Individual Projects• Private financing wherever possible.. • Govt. financing where necessary…
The Underlying Principles
Our Strategy
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INDEX
Structuring e-Governance
• Role of Government to be limited to:
• Envisioning policies
• Providing the necessary legal and administrative frame work
• Defining standards, processes, guidelines and methodologies
• Providing the basic IT back-bone and Sate Data Centre for all applications to ride, but let it be established and managed by expert agencies
• Providing the enabling environment for PPP including infrastructural development, operation, management & maintenance
• Database ownership at the back-end: Citizen, Property, Business, Departmental Databases and Policy/ Procedures for sharing Databases
• Working out a revenue model for self-sustainability- Fixing user charges
• Building feedback and self-corrective mechanisms
• Interfacing with Government of India and other external agencies
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Structuring e-Governance• Role of the service providers / Private Sector:
• Creating the front end IT infrastructure including interiors, peripherals etc.
• Operation and Management of Government IT facilities and services through deployment of technical, managerial and operational manpower resources
• Assist the Government in delivering public services through multiple delivery channels on PPP and other revenue models
• Revenue collection on behalf of the Government
• Providing and maintaining updated information and content
• Answerable to Government & user public for quality of service through SLAs
• Creating awareness & providing education & training to user public
• Inducting appropriate technologies for delivery of public services
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Our Revenue Model - PPPOur Revenue Model - PPP• Basic Principle
• Treat e-Governance projects as infrastructure projects
• Build Public- Private partnership for individual projects
• Private financing wherever possible …Government financing where necessary
• Innovative Outsourcing Methods BOOT, BOLT, BOO etc.
• Create an environment and policy frame work that encourages private investment in end to end solution for Financial Feasibility of e-Governance solution
• Work out a self sustainable Revenue Model
• Pricing of Services- User charges
• Revenue generation and collection by private partner
• Win win for all- private partner, Government and Citizen
• The entire infrastructure including hardware, software, operation and maintenance etc. would be created and maintained by the private partner.
• The Revenue collected through the user charges would be shared between the Government and private partner.
• Government and the private partner should stick to their areas of competence.
VariationBOOT,
BOO, BOT
Flexibility
Openness
Finance DepartmentApproval Consultativ
e Procedures
Policies and Acts
Facilitative Environme
nt
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INDEX
Our Project Management & Revenue ModelsOur Project Management & Revenue Models
Project
Managem
ent Team
/ C
ontract Staff
In-house O
peration
and Mana
gemen
t
Govt. Service Center Data server
Site Preparation
Building for installation
Civ
il In
fra
Front End PCs in PPP Kiosks Service Centers
Front End PCs in Govt. Service Centers
Front End PCs in Dist. Offices
Front End PCs in SHQ, HoD
Fro
nt E
nd
LAN with in Offices/Centers
SWAN Connectivity to Offices/Centers
State WAN up to blocks
Ne
two
rk
PPP Kiosks Service Center Data server
Office Data server
District Data center
Departmental Data center
State Data center
Ba
ck
en
d In
fra
inc
lud
ing
Se
rve
rs
Paym
ent of R
unning Cost to
Private O
perator
Supply of
Consum
ables
Repair and
Maintenance
Outsourced
Operation and
Managem
ent
Lease Paym
ent for usage
Deferred C
apital P
ayment
Upfront C
apital P
ayment
Govt. O
wnership
Government
Private Party
Department
Mixed Mode
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INDEX
Emerging Trends in Revenue ModelsEmerging Trends in Revenue Models
Capital Deferred payment
Long lease
rental basis
Pay on use basis
O and M
Physical site
IT Backbone Network
State
Servers
District Servers
Govt Offices
Community kiosks
Other Kiosks
Gov
t.
Ow
ners
hip
Private
Ow
nershipFront End
Back End
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INDEX
PPP - Computerised Land Records SystemPPP - Computerised Land Records System
Verification and attestation by Revenue Officials
Facilities Management
Hardware, Software and Network Management Support
Data Entry in systemHelpdesk Support
(Query handle, Issue of token number, Form filling, issuance of documents)
Citizen comes to
Citizen Service Center
Citizen Service Center services to be handled by BOOT Operator
Periodic Report Generation and Data Backup & Transfer to Head Office
System entry of updated records
Updation & Generation of Khasra Girdawari every 6 months
Generation & printing of pre final Jamabandi every 5
years
Roznamcha Waqiati Entry
Mutation Entry
Ongoing PLRS Software support, maintenance and development
Field Exercise Report
Fee Collection
Service to Citizen Back End Services
Printing of Musavis every 5 yrs.
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INDEX
PPP - Computerised Registration SystemPPP - Computerised Registration System
Registration Clerk
review
Facilities Management
Hardware, Software and Network Management Support
Deed Writer
Writing the Deed
Data Entry Staff
for entering the
Deed Details in system
Helpdesk Support and Photograph Capturing (Query handle, Issue of token number, Data Entry, issuance of reports ,
registered deed, document) SR/JSR Review
Fee Collection
Printing
(Receipt,
Document printing)
Document Scanning
, Data Entry
Citizen comes to SRO office Helpdesk
Services to be handled by BOOT Operator time to time
Periodic Report Generation and Data Backup & Transfer to Head Office
Printing
Ongoing Software support maintenance and development
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INDEX
PPP ResponsibilitiesPPP ResponsibilitiesPunjab Land Records Society The Public-Private Partnership
Operator Site preparation Manpower provisioning
Application Development & Implementation
Infrastructure Development
Specifications and quantities for hardware and software
Technology Management
Application Software related documents
Data Digitisation
Preparation of a detailed Software Project Plan
Operationalisation and Maintenance
Maintenance and upgradation of the PLRS application
Facility Management
Application Support Back-office IT Operations
User Training MIS
Software Upgradation
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INDEX
Process Re-engineering InitiativesProcess Re-engineering Initiatives
Redefine the role of the process
within the larger productive system
Change the structure& organization
of the services,production
and potentially, its product strategy
Maximize effectiveness and
efficiency increases
Change the processChange the processwith the helpwith the help
Of ITOf IT
Substitute IT forSubstitute IT forexisting technologyexisting technology
Obtain larger effectiveness and
efficiency gains
Reap modesteffectiveness andefficiency gains
Redesign process,based on inherent
needs and/ortechnology
opportunities
Understand andUnderstand anddocument thedocument theProcess to beProcess to be
IT-assistedIT-assisted
Su
bstitu
tion
En
han
cemen
tT
ransfo
rmatio
n
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INDEX
Managing the ChangeManaging the Change
Req
uirem
ent D
riversR
equ
iremen
t Drivers
Req
uirem
ent D
riversR
equ
iremen
t Drivers
Change in Change in Structure of Structure of
Service Service AgencyAgency
Change in Change in Structure of Structure of
Service Service AgencyAgency
Redesign for enablingRedesign for enablingModification of Modification of
Workflow to make these Workflow to make these IT EnabledIT Enabled
Redesign for enablingRedesign for enablingModification of Modification of
Workflow to make these Workflow to make these IT EnabledIT Enabled
Su
ccessful Im
plem
entatio
n o
f S
uccessfu
l Imp
lemen
tation
of
e-enab
led S
ervices e-en
abled
Services
Su
ccessful Im
plem
entatio
n o
f S
uccessfu
l Imp
lemen
tation
of
e-enab
led S
ervices e-en
abled
Services
Change in Change in Public Service Public Service
LevelsLevels
Change in Change in Public Service Public Service
LevelsLevels
Change & Change & Simplification Simplification of Processes of Processes & Procedures& Procedures
Change & Change & Simplification Simplification of Processes of Processes & Procedures& Procedures
New or RedesignedNew or RedesignedServices with defined Services with defined Service standards & Service standards &
Quality with SLAsQuality with SLAs
New or RedesignedNew or RedesignedServices with defined Services with defined Service standards & Service standards &
Quality with SLAsQuality with SLAs
Govt Process Re-Govt Process Re-engineering & ARengineering & AR
Zero based Redesign Zero based Redesign of Work Operationsof Work Operations
Govt Process Re-Govt Process Re-engineering & ARengineering & AR
Zero based Redesign Zero based Redesign of Work Operationsof Work Operations
Change Change Management - Management -
Of all Of all stakeholdersstakeholders
Change Change Management - Management -
Of all Of all stakeholdersstakeholders
Changes in Skills,Changes in Skills,Attitudes, Attitudes,
Expectations, Expectations, PerceptionsPerceptions
Changes in Skills,Changes in Skills,Attitudes, Attitudes,
Expectations, Expectations, PerceptionsPerceptions
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INDEX
IT Prioritization FrameworkIT Prioritization Framework
PursuePursue• Executive Information System• Punjab WAN • Video Conferencing • Treasury & Accounts • GIS in PWD B&R, Mandi Board• Secretariat LAN & Applications • Social Security & Welfare • Digitization of Records• P Govt Personnel Mgt System• E-Procurement• Defence Welfare
DeferDefer• All other applications
PermitPermit• Dynamic Departmental web Sites• E-mail, Office tools• Modernization of AG Office • PWD, Engg Applications• Agri-Information Services• Rural Development & Panchayats
TargetTarget• Int. Citizen Services- SUKHMANI• SUWIDHA• Excise & Taxation• Land Records• Punjab Property Registration • Transport – Motor Vehicle activities • Multi-Service Smart Card • Local Govt - Municipal Corporation • Labour and Employment• ICT Education• Staff Training- CIO, DyCIO
Low Criticality
High CriticalityHigh Criticality
Lo
w F
easi
bili
tyH
igh
Feasib
ilityH
igh
Feasib
ility
High CriticalityHigh Criticality
Lo
w F
easi
bili
tyH
igh
Feasib
ilityH
igh
Feasib
ility
Low Criticality
Government of Punjab Restricted
The Role of DIT,GOI
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INDEX
Role of GoI was critical for success of EGRole of GoI was critical for success of EG• GoI has a evolved a National vision & Action plan on E-Governance
• Encourages new IT related ideas & projects floated by young officers of states and thus provide valuable help & guidance in overcoming stiff resistance from with in their own states
• Provide many National forums to the states to discuss / share the common administrative, technical, legal, financial and management issues, experiences and solutions connected with e-Governance
• Provides seed ideas & funds to the willing states with tight guidelines ensures higher rate of project success
• Mission mode of project execution instead of Plan Scheme mode
• Provide technical assistance and best practices for project success
• Idea of SPV for EG
• Selection of a panel of consultants of International repute has saved the valuable selection time and effort and also helped in overcoming the local resistance in every state
• Consultants have taught the project management to state officials
• Sharing of best revenue/ management practices
• Sharing/ transplanting / learning/ success from other projects has become a reality
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INDEX
Role of GoI was critical for success of EGRole of GoI was critical for success of EG• Highly Focused project approach
• Focus on Citizen Centric Services
• Envisioning as per state’s requirements
• Provide basic framework and guidelines
• Minimum Project Success Criteria defined
• Fixed timelines and deliverables
• Assisting the State for a State wide roll out preparation
• Provides a structured framework for project management
• State to select the project champions, infusing the concept of ownership
• State level project Monitoring and Review Committees
• Provide project office at central level for review and monitoring support
• Provide a dedicated project team
• Roles and Responsibilities of the stakeholders defined
• Dedicated Consultants as part of the State Team
• Project Office as a catalyst and project monitoring agency
• Rep of GoI for fire fighting and keeping the project focus all the time
Government of Punjab Restricted
Implementation Challenges
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INDEX
Major Challenges
• Data/ Information/ Transaction ChallengeData/ Information/ Transaction Challenge
• Translating, Digitizing and verifying quality of records with Poor quality of source data/ information
• Standardizing data, Maintaining currency of data,
• Managing Data Entry Operations
• Designing a robust process to facilitate data validation by owners
• People Challenge – Changing the MindsetPeople Challenge – Changing the Mindset
• Overcoming resistance to automation
• Managing Large number of staff involved
• Changing the mindset of the officials towards e-governance
• Educating officials on technology
• Getting Acceptance on the Project Deliverables from public
• Process & Technology ChallengeProcess & Technology Challenge
• Focused improvement in processes and controls
• Designing a system which is easy to Deploy, Use and Maintain
• Addressing the security and integrity of land records
• Elimination of manual records
• Keeping cost of deployment low
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INDEX
Implementation Challenges
• Lack of ownership Lack of ownership
• Lack of commitment and interest on the part of user departments
• Delays- in site preparations, giving authorizations, GOs
• Ensuring full involvement of concerned Departments Ensuring full involvement of concerned Departments
• Doing it for sake of formality
• Delayed in performing the roles & responsibilities by concerned departments
• Existing Staff not provided for operations of Sukhmani Center
• Resistance to Change, sharing dataResistance to Change, sharing data
• Fragmented approach instead of turnkey approach Fragmented approach instead of turnkey approach
• Resource Constraint Resource Constraint
• Financial, Human Resources, Facilities
Government of Punjab Restricted
Our Learning…
Government of Punjab Restricted
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INDEX
Our Unique Success Factor - The Advantage PunjabOur Unique Success Factor - The Advantage Punjab
• e-Governance Mind set in place- people, Government employees and politician all know that it is only a matter of time, e-Governance will happen
• Total Political commitment, will, buy-in at the top level
• Proactive and effective bureaucracy at the senior level
• Legal, administrative and institutional framework side by side
• Government Process Re-engineering & Admin Reforms underway
• Private Access Infrastructure available - Community based underway
• Strategic win-win alliance & Public Private Partnership (PPP) an accepted practice
• Innovative funding strategy - Self sustaining revenue model through user charges- A willing Citizenry
• Systematic Staff buy-in, involvement and training
• Awareness amongst Citizens
• political inputs into the prioritization framework
• Continuity of officers engaged in EG based projects- By god’s grace
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INDEX
Other Success factors
• Fair deal for all stakeholders
• Perceived value & completeness of service to the citizen
• Quality of service - The citizen experience should be the publicity
• Well defined project structuring with clear ROI
• Scalability, self-sustainability & quick replicability
• Simplicity of processes & technology
• Affordability, ease, friendliness
• Quick action on user feedback
• Regular reviews at the highest level
• End-to-End technical assistance & support by Technology Partner
• Support by Government of India- Tan (NIC Manpower), Man (Technical & Moral Support through consultants) and Dhan (Funds)
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INDEX
Kissan Card Proposed Architecture & IntegrationKissan Card Proposed Architecture & Integration
CITIZEN
SUKHMANI CENTER
SUKHMANI CENTER
SUWIDHA CENTER
SUWIDHA CENTER
KIOSKSKIOSKS
WebCITIWebCITI
User Interface Gateway Layer Integration
Registration
Au
the
nti
cat
ion
Transaction
Enforcement
Certification
WEB ACCESS
WEB ACCESS
ST
AT
E
APP
LI
CA
TI
ON
IN
TE
GR
AT
OR
/Mi
ddle
war
e
DIS
TR
ICT
A
PPL
IC
AT
IO
N
INT
EG
RA
TO
R/
Mid
dlew
are
Dept & Services
Application Interface
Data Mgt
Management
DTO
Application Interface
Data Mgt
Food Supply
Application Interface
Data Mgt
Misc Assistance
Application Interface
Data Mgt
Social Security
Application Interface
Data MgtManagement
Civil Hospital
Application Interface
Data Mgt
DC Off / NIC
Application Interface
Data Mgt
Election Off
Application Interface
Data Mgt
Management
Tehsil Off
Application Interface
Data Mgt
Khadi & Village
Application Interface
Data Mgt
-------------
Payment Services
Lodgment
WE
B
INT
ER
FA
CE
DA
TA
M
AN
AG
EM
EN
T
Pay
men
t G
atew
ay
SMART CARD
------------------
Agriculture Marketing
Agriculture Marketing
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INDEX
Agriculture Marketing : The ConceptAgriculture Marketing : The Concept
Buyer’s ISP Kiosk
Agriculture Marketing Agriculture Marketing PortalPortal
(to be created & maintained by the (to be created & maintained by the Agency)Agency)
Seller’s ISP Kiosk
Registration, Common Information etcRegistration, Common Information etc
Buyer’s Plan
Details of items to buySpecification, models
Price rangeDistance from sellers
Others
Sellers’ Pan
Details of items to sellSpecification, models
Price rangelocation
Others conditions