The Listening AgePutting engagement into practice through social

media

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

Perspective

Biography

Participant observer

Critical

Sociological

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

Inspiration

The Social construction of reality

The Support Economy

The Age of Heretics

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

Social reality

Peter Berger & Thomas Luckmann

Knowledge and language

Objective reality

Social media redefines social reality

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

Support economyShoshana Zuboff & James Maxmin

New breed of individuals

Self authoring

The institutional chasm

Social media bridges the chasm

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

Age of hereticsArt Kleiner

Heretic as visionary

We are all trapped

Heretics free us

Social media - You are not alone

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

Synergy

We can build our world

We can engage together

We are not alone

Social media is our weapon

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

The problemAgencies are trapped

Citizens are uncertain

Employees are uncertain

Fear and doubt are rife

Spin is endemic

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

Agency & CommunityCitizens are engaging already

Public servants are not

Perceived powerlessness rules

Citizens are cynical

So there is a chasm to cross

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

Corporate listening

Fight the FUDS

Enlighten corporate areas

Inspire leadership

Harness heretics

Organisational comfort

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

Building competenceIndividuals are - sort of

Agencies are not

Build the groundswell

Greater depth

Another chasm to cross

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

Organisational cultureCurrent approach is hierarchical

Behaviouralism rules

Bolstered by managerialism

Rightly viewed with cynicism

Yet another chasm

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

Beyond culturePeople build culture

Intuition works

Organisations are social

People talk

Social media rocks

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

So where are we?We have a vision

We have a map

We have smart tools

We don’t have a market

So we don’t have passengers

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

Crossing the chasmsAllow direct engagement

Rise of the heretics

Allow unstructured engagement

Democratise culture change

Establish a social ecology

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010

And if we don’t?Loss of trust

Disengagement

Mediocrity

Declining ability to deliver

A dark age public service

Steve Davies ❘ Gov 2.0 Conference ❘ Canberra ❘ November 2010