Post on 12-Apr-2017
Global Outsourcing SolutionsServices for E-Commerce Companies
Corporate Profile
Asia Telecom is a Telecommunications company incorporated in Hong Kong in 1997.
Asia Telecom has subsidiaries in:
Singapore
Taiwan
Philippines
Indonesia
www.asiatel.com.hk
Asia Telecom Business
Fast growing company and adding new lines of business to provide its customers a new dimension of service excellence
BPO
Wholesale Telecom Solutions
Distribution Products
Remittances
Retail Telecom Solutions
www.asiatel.com.hk
Outbound Sales
Collections
Customer Service
Market Surveys
Web Chat
Call Center Services Back Office Support
Billing
Wholesales / Carrier
OPS Support
Learning Center /
Outsourcing Tutor
support for E-learning
companies
Offline & Online
data entry
Data Processing
Data Conversion
Form Processing
Scanning Services
E-Book Conversion
Design services
Web design
Data Entry Services Creative Services
Outsourcing Product Suite
www.asiatel.com.hk
For E-Commerce Companies: Customer Solutions (B2C)
Handling of inbound calls - The incoming calls particularly are helpful in
closing deals with customers for high value products or services
Web Chat - Cost effective way of engaging with customers visiting your site
Outbound calling - Call up visitors for special promos / cross selling or up-
selling
Outbound calling - To inactive customers / dormant customers
Customer service - Complaints / details of dispatch / queries
Customer Surveys - voice of customer / user feedback
Contact Center To Compliment Your Online Model to Make Sales More Effective & Customer Experience
More Complete
www.asiatel.com.hk
For E-Commerce Companies: Business Solutions (B2B)
B2B outbound - Outbound calls to add vendors or merchants to the listing on the website
• This can be direct listing• Or Appointment setting• Market surveys for feedback
B2B help desk - Dedicated help desk to respond to queries of merchants / vendors Billing process outsourcing
• Inventory tracking of vendors• Billing of partners• Pay outs & Reconciliation• Grievance handling• Acknowledgment of payments• Refunds
www.asiatel.com.hk
Client Testimonials
“Asia Telecom has been cross selling the products of Standard Insurance Co. Inc. using a combination of telesales and online sales. We are very satisfied with the services and value this relationship.”
- Jun Cotoco Sr. Vice President, Standard Insurance Co. Inc.,
“My call center outsourcing relationship with Asia Telecom is now in its third year. Asia Telecom is a strategic partner for all the clients that we represent in North America for call center outsourcing. Asia Telecom also represents for us those NorthAmerican clients in the growing Asian markets through their call center, digital marketing and direct sales teams. First Class Virtual Academy has partnered with AsiaTelcom to offer through its call centers a gateway to both North America and South East Asian markets in on-line Education.”
- Greg Kular Managing Director, First Class Virtual Academy Ltd
“Asiatel is synonymous with telesales. We have seen a good product penetration in the Asian markets by working with them.”
- Myles Mojica VP-Global Operations, Integrated Management Services Inc.,
www.asiatel.com.hk
Some of our wholesale telecom partners
WHOLESALE
Major Tier 1 & Tier 2 International Telecom Service Providers
www.asiatel.com.hk
HEADQUARTER – HONG KONG
www.asiatel.com.hk
REGIONAL OFFICES
Singapore
128 Tanjong Pager Road, Singapore 088535
Taiwan10F, No. 42-1 Xuchang St., Zhongzheng Dist, Taipei City 10047, Taiwan, ROC
Philippines – Callcenter 1150 seatsAddress : U1907-1910 Hanston SquareBldg.,San Miguel Ave.Ortigas Centre, Pasig, Philippines
Indonesia – Callcenter 2150 seatsAddress : Intiland Tower, Lt. 6 Suite 6A, Jl.Panglima Sudirman 101 – 103, Surabaya 60271, East Java -Indonesia
CALL CENTER OFFICES
Our Offices & Facilities