Human Digital Assistanttm

Digitally yours …

H-care: Excellence in Customer Centric Solutions

… with a human touch

London, SpeechTek Europe 2011

Increasing complexity

Everyday:

new Information and Services

available on the Network

new Devices with new

Functionalities available for business

and consumer

Increasing demand

Users need:

Easier access to information and services

Easier interaction with devices and their functionalities

The goal: simplify our “digital life”

The goal: simplify our “digital life”

in accesing information and services

Creating a new experience

in organizing our Digital Life

in interacting with devices and their functionalities

The solution: My Digital Assistant

My Digital Assistant

Listens to me

Understands what I need

Thinks

Collects and arranges the info

Talks to me

Using Speech Technologies

The right way to interact with:

Devices

Services

using a human-like approach

A new way to get the right

information:

For me Personalization

Here Localization

Now Contextualisation

My Digital Assistant is …

MyDA

An intelligent, human-like

Digital Assistant:

knows me and supplies information that I really need

is able to understand my interests

reminds me my appointments and gives me information that simplify my life

A real daily help in my digital life …

… with a human touch

what’s up : the information I really need based on context my day : daily appointment summary (from my calendar) searcher : news, weather, traffic, events, restaurants …

MyDA business edition

My personal Digital Assistant that helps me in managing my agenda and my business contacts and gives me all information that simplify my working life.

Directly integrated with the company back-end systems: Intranet services Directories & Calendars CRM & ERP Help Desk HR automation Enterprise Social Networking … four different flavors …

MyDA Business Edition

MyDA Technology snapshot

Speech Technologies & Rendering

Artificial Intelligence

Bandwidth consumption

Server and Mobile Architecture

Speech Technology & Rendering

phonemes

Audio Stream

Visemes

Face Engine “Light”

MyDA is powered by Loquendo emotional TTS engine

Smart resource management because of a constraned

environment (mobile platform or narrowband)

Server-side TTS cache for frequently used sentences

TTS-engine independent lip-synch generation (thanks to Face

Engine “Light”)

Several avatars are available, each one with a different voice

Artificial Intelligence

Service Content Resolver

Rule Engine

User Behaviour (Neural Network)

Connector... Connector...

Connector...

Connector...

Content Semantic

Links

Phrase

Synthesizer

User response

Content

Suggestion

User request

GPS

Time

Bandwidth Consumption

Limited data exchange

Limited resource waste

Compression techniques

Client-side caching

Server and Mobile Architecture

TTS

AlI modules

Content Provider

Connectors

Server

Centralized

Information

Contents

INTERNET

Information is centralised on the

server

Dynamic contents can be offered and

updated transparently

Client interface (menus) is

dynamically generated by the server

The new frontiers

Kiosks

Processes & applications

Interacting with

Automotive

Health Care

Home automation

Automotive

Manages my travel schedule

and gives me all information

about traffic, weather, events,

restaurants …

Connects with the car’s

diagnostic systems and

prevents unforseen technical

trouble

A real daily help in my digital life, with a human touch

Home Automation

Connects with the domotic systems.

Helps me in managing my digital life

at home:

switching off the heating

setting up the lights

answering the phone and the

interphone

opening and closing the doors

switching on the irrigation systems

reminding me of my shopping list

…

A real daily help in my digital life, with a human touch

Kiosks

MyDA helps me manage the

interactions with self service

applications and gives me all

information to get what I need,

knowing me, my profile, my

habits, my interests …

A real daily help in my digital life, with a human touch

Health Care

Directly connected to the Health

Care systems, MyDA supports my

doctors and gives me the correct

information to use the telemedicine

devices (how to & when).

A real daily help in my digital life, with a human touch

Processes & applications

Directly integrated with

processes and

applications, MyDA

helps me manage the

interactions with my

corporate and

personal applications

A real daily help in my digital life, with a human touch

• 100% Software Company

• 18 years in developing IT solutions to support customer

relationship management

• 2010 H-care acquisition (100%)

• HQ in Montebelluna (TV), offices in Rome and Milan

• More than 50 employees

• Sales operations in Spain, France, Brazil, Russia, Romania

• Customers in more than 10 Countries through the world

H-care is part of PAT Group

100% Customer Centric

Customer Care

Customer Relationship Management

Cross-Channel Self Service

Service Desk

create a new customer

Experience on the

Customer Care

Our Mission

H-care at SpeechTek 2010

Event: 2010 SpeechTEK Europe Conference

Date: May 25th, 2010 - London

“H-care’s avatar conquered the “people’s jury

of the conference” through the quality of

voice and video image, its expressiveness and

its usability: all features that allow H-care’s

avatar to meet any user on the Web as on

other media channels, such as smartphones

and kiosks.”

H-care is ”People’s Choiche Winner" at: SpeechTek Europe 2010 Avatar Challenge

H-care in the Gartner’s radar screen

Pat Srl Treviso – Milano – Roma

www.pat.it – info@pat.it

Pat Srl – Headquarter

Via San Gaetano 113

31044 Montebelluna (TV)

+39 0423 600531

Giovanni De Carli

International Business Development

Mob: +39 335 7561683

Mail: gdecarli@h-care.eu

Skype: giovanni.decarli