Getting the Most Out of Your Early

Alert System Presented By:• Dan Lufkin• Kelly McPhee• Jennifer Bradley• Sarah Leitz

GateWay Community College Phoenix, AZ Located in an urban environment in east-central

Phoenix Surrounding GateWay is a mix of low-income housing,

business and industry, and a large international airport Variety of degree options in computers, business, court-

reporting, University transfer, industrial (ie, auto, HVAC) and specialty Healthcare programs

Student Population Approx. 7,000 students, 2,800 full-time Enrollment Majority of students are part-time Average age 29 51% White, 25% Hispanic, 9% Black, 4% American

Indian, 4% Asian/Pacific Islander, 7% Other Hispanic Serving Institute – awarded a $2.76 million

dollar Title V Grant in 2009

As a result of a attending this sessions, participants will be able to:

Identify the necessary components required for developing an interactive Early Alert System.

Formulate new ideas for existing or future Early Alert Systems.

Evaluate the effectiveness of your Early Alert System.

The Dark Ages

History and Evolution of the Early Alert System

History and Evolution of the Early Alert System

Dark Ages

One person show Paper format No data

Industrial Revolution

Home Grown Electronic System

Not User Friendly

One IT Controller

Not Easy to maintain

User End

problems/complications

The Evolution Continues…

Early Alert System Text Aim Peer Advocates Marketing Access database

Technological Age

Technology Resources

Merging the old with the modern

Technology Resources

Home-grown Early Alert System Faculty Submission Administrator

Access Database Utilize access as a resource to keep

all contact records and communicate between Peer Advocate and Administrator.

We utilized our home-grown Early Alert System and added technology plus human resources to enhance our Early Alert Process

Early Alert System – Faculty Submission

Early Alert – After Submission

Access Database

After the Early Alert has been entered into the Access database it is then sent to the Peer Advocates

Student Contact Tools

Phone Email TextAim (computer-based texting

system)

TextAim

Customer Contacts

Keywords

Groups

Technology is great and needed, but do we rely on it too much?

Human Connection

Bringing on a personal approach to create relationships

Human Connections

Information pamphlet re-designed Faculty and Students

Hi! Have you heard?

Early AlertIt’s great!

Early Alert!! Spread the word

Marketing Faculty “Field Trips” Workshops in the

CTL/Faculty and adjunct convocations

Human Connections

Administrator Direct source between faculty, peer mentor and student Follow-up, Follow-up, Follow-up

Peer Advocate Personally call/email/text each student Face to Face meetings

Create an action plan Follow-up with each student multiple times

throughout the semester and re-asses action plan

DataData collected from Spring 2011

through Spring 2012

Results:SPRING 2011

SPRING 2012

Final Grade # who earned that

grade

# of total EAS

%

Pass (A, B, C) 44 103 43%Fail (D, F) 20 103 19%Withdraw (W) 32 103 31%Withdraw Failing (Y) 7 103 6%

Final Grade # who earned that grade

# of total EAS

%

Pass (A, B, C) 71 204 34.8%Fail (D, F) 75 204 36.7%Withdraw (W) 45 204 22%Withdraw Failing (Y) 10 204 4.9%Incomplete (I) 3 204 1.4%

Results:FALL 2011

Final Grade # who earned that

grade

# of total EAS

%

Pass (A, B, C) 82 242 33.8%Fail (D, F) 55 242 22.7%Withdraw (W) 96 242 39.6%Withdraw Failing (Y) 8 242 3.3%Incomplete (I) 1 242 0.04%

Thank You for your time!

Questions and Comments?

Contact Information

Dan Lufkin, Dean of Enrollment Management

lufkin@gatewaycc.edu

602-286-8216 Kelly McPhee, Coordinator of

Enrollment Services

mcphee@gatewaycc.edu

602-286-8186 Jennifer Bradley, Title V:

Coordinator of Student Services

bradley@gatewaycc.edu

602-286-8735

Sarah Leitz, Coordinator Student Services

leitz@gatewaycc.edu

602-286-8179

David Goodwin (TextAim) david@textaim.com

480-703-6133