Georgia Department of Human Services

Division of Child Support Services

CSLN Event Leadership Report Out

Moving From Projects to Process

CSLN RPI TEAM MEMBERS

• Tanguler Gray-Johnson• DCSS Leadership Team• Training and Staff Development• BRT• Macon Training Center• Stephen Harris

RPI Methodology

• Collect Data and Analyze Results• Brainstorm• Prioritize Solutions• Implement Solutions• Train Staff on New Process

Goal

• Currently, there is not a definitive, widely communicated process or procedure that establishes directions on the responsibilities of a DCSS employee in relation to CSLN.

• To develop a standard operating procedure for the CSLN Lien process in alignment with the DCSS strategic goals.

Observations

• Data Analysis• Reports• Email Communications• CSLN Feedback• Staff Interviews

Budget

• $48.50 per insurance match• $13.50 per FIDM match• Current file submitted • Matches we can’t file liens on

Backlog

• Cases in Backlog = 8,261matches • Already paid = $111,523.50• Pending II Cases = 815 matches • Locate Information = 139 cases• Potential Collection of Arrears = $114,223,495.00

What we didn’t know about CSLN

• Unlimited access at no charge• CSLN Website capabilities (reports)• CSLN training at no charge• Match information• Field Notifications• 2PT CSLN Collections

What we didn’t know about CSLN

What we didn’t know about CSLN

Waste Identified

• Manual tracking• Verification Process• Local office notification• FIDM Matches through FCR

Recommendations

• Change criteria of information submitted to CSLN• Special Unit assistance with verification process• Special Unit Project for current backlog• Utilize CSLN resources

BRT/System Needs• Filter information contained in the file submitted to CSLN to exclude

– Bankruptcy Cases– Paying Cases

• Full SOA (current support & repay) received for 60 consecutive days

– Fatherhood Cases– II Cases

A CSLN BPM request form will be submitted if necessary to address the system needs for this event.

Statewide Impact

• Process establishment• Increase productivity• Maximize employee resources• Cost effectiveness • Increased Collections • Customer Service• Decreased Financial Issues

Statewide Training Recommendation

• Revisions to EDGE training.• CSLN will provide training to Special Unit.• Create course on LMS for all staff• Standard Operating Procedure• Employee Reference Guide

Question and Answer