Post on 29-May-2018
Gartner Business Process Management Summit 2013April 2 – 4National Harbor, MDgartner.com/us/bpm
• MAKING THE BUSINESS CASE FOR BPM
• NAVIGATING ORGANIZATIONAL POLITICS
• BUILDING ORGANIZATIONAL CAPABILITIES FOR BPM
• REALIZING INTELLIGENT BUSINESS OPERATIONS (IBO)
• BUILDING A BUSINESS PROCESS COMPETENCY CENTER (BPCC) THAT DRIVES RESULTS
HOT TOPICS
EARLY-BIRD DISCOUNT Register by February 1 and save $300
Gartner Business Process Management Summit 20132
Aspire, Challenge, Transform: Driving Breakthrough Business Performance
The next generation of BPM The pace of business change has accelerated to a point where extreme volatility might be considered the norm, not the exception. Are you ready to confront this new normal?Changing customer buying habits, stronger competition, compliance and regulatory risks, shrinking margins, pressure to roll out new offerings — Savvy business and IT leaders know that to compete in today’s marketplace, business processes must become smarter and more agile to effectively respond to constantly shifting operational and customer dynamics. The next generation of business process management (BPM) is making this possible — and practical.
Change creates challenges, but it also creates opportunity for those who aspire to greater things. Gartner Business Process Management Summit 2013 gives you the knowledge and tools to challenge the status quo and transform your enterprise to drive breakthrough performance.
Learn how to:
•MakeacompellingbusinesscaseforBPMinvestment
• Driveresultsinanenvironmentresistanttochange;navigate organizational politics
• Identifyright-fittechnologyenablersforyourenterprise
• MeasureBPM’simpactonyourbusiness’s performance results
•Reducecostswhileimprovingbusinessperformance
• ClosethegapbetweenwhattheCEOwantsandwhatBPM delivers
•Drivetointelligentbusinessoperations(IBO)
What’s new for 2013:
• TheGartnerBPMExcellenceAwardsshowcaserealsuccess stories and best practices
• Morenewandhands-onworkshopstohelpyouadvanceBPM capability
• PracticalguidanceforbuildingthebusinesscaseforBPM—andsellingittotheC-suite
•BPMcertificationexamon-site
•Newcontent:socialBPM,IBO,organizationalpolitics
• Newinteractiveformatsincluding:TothePointandAskthe Analyst
Visit gartner.com/us/bpm for agenda updates and to register 3
Aspire, Challenge, Transform: Driving Breakthrough Business Performance
From incremental improvement to game-changing business transformationSuccess in today’s dynamic marketplace is a function of your ability to proactively raisethebarandout-executeyourcompetition.AtGartner Business Process Management Summit 2013, you’ll see how the next generation of BPM goes beyondincrementalefficiencygainsandenablesyoutovisualizeandanalyzebusiness operations in real time and take immediate, intelligent actions to better execute on key business strategies.
RegardlessofwhereyouareinyourBPMjourney,you’llfindactionableadviceand recommendations for overcoming challenges and driving real business transformation. Tracks are designed to map to your individual level (foundational, intermediate or advanced), so you can choose content appropriate for you needs.
New to BPM?
• EstablishwheretoinitiateaBPMprogram,whattodofirstandhowto deliver value right from the start
•Understandhowtogetbuy-inforBPMinvestment
• LearnwhatskillsandrolesarenecessarytoadvanceyourBPMefforts, as well as how to build them
•Plantoovercomepoliticalchallengesandacceleratechange
• UnderstandhowBPM-enablingtechnologiescanchangethewayyoumanage and work
Meet the Analysts page 4
Keynote Sessions page 5
Agenda Tracks page 6
Summit Features page 7
Agenda at a Glance page 8
Session Descriptions page 10
Registration and Pricing page 15
insideWhat’s
Gartner Business Process Management Summit 20134
MEET THE ANALYSTS
Bruce RobertsonVice President and Distinguished Analyst
FOCUSAREAS:ITassetmanagement; ITprocurement;bestpracticesinnegotiating,licensing and audit protection for software provider relationships and contracts
JoAnn RosenbergerDirector
FOCUSAREAS:StrategiesforBIandanalytics;platformselectionforBIandanalytics;organiza-tional models for BI and analytics
Kurt SchlegelVice President
Gartneranalystsdrawonthereal-lifechallengesandsolutionsexperiencedbyclientsfrom12,400distinct organizations worldwide.
Betsy BurtonVice President and Distinguished Analyst
FOCUSAREAS:Businessprocessmanagementsoftwaremarkets;BPMconsulting;BPMandcloud;BPMandoutsourcing
Michele CantaraVice President
FOCUSAREAS:GettingstartedwithBPM; BPMrolesandorganization;BPMmethodologies(ITIL,SixSigma,lean);gainingBPMbuy-in;valueand performance management/metrics
John DixonManaging Vice President
FOCUSAREAS:Businessarchitecture,enterprisearchitecture;businesscapabilitymodelingandintegratingEAwithbusinessstrategy
Nicholas GallVice President and Distinguished Analyst
FOCUSAREAS:Enterprisecontentmanagement;Webcontentmanagement;documentmanagementanddocumentimagingtechnologies;contentandprocessfusion;SharePointbestpractices
Mark R. GilbertVice President
FOCUSAREAS:Businessprocessmanagementdisciplines;BPM-enablingtechnologiesandmarketdynamics;casemanagement;socialBPM;IBO,iBPMS and advancing BPM maturity
Janelle B. HillVice President and Distinguished Analyst
FOCUSAREAS:BPMandenterprisearchitecture;SocialBPM;solutionarchitecture;BPMandthenexus of forces
Teresa Jones Principal Analyst
FOCUSAREAS:Customerrelationship management;collaborativecustomerstrategies,socialmediastrategies;cloud-basedCRMapplications and analytics
Michael MaozVice President and Distinguished Analyst
FOCUSAREAS:Applicationdevelopmentandintegration;BPAtools;processmodeling;analysisandbenchmarking;agilemethods
David NortonDirector
FOCUSAREAS:BPM-enablingtechnologies;BPMSselectionandBPMmarketdynamics; BPMtrendsinEMEA;businessrules
Tina NunnoVice President and Distinguished Analyst
FOCUSAREAS:Organizationalchange;communi-cation;employeeengagement;businessprocesscompetencycenter(BPCC);gamification;BPMprogram/projectmanagement;practitionerday-to-daychallenges
Elise OldingDirector
FOCUSAREAS:Emergingtrendsand technologies;cloudcomputing,BPM,SOA andWebtechnologies;BPMandthenexusofforces;mobilityandextremecollaboration
Daryl C. PlummerManaging Vice President andGartnerFellow
FOCUSAREAS:Organizationalpolitics;boardandexecutivecommunications;ITgovernance;ITstrategicplanning;businessvalueofIT;programand portfolio management
FOCUSAREAS:BPMbusinesscasesandmetrics;BPM roles and business process competency centers(BPCCs);businessandprocessarchitec-ture;BPMbestpractices
FOCUSAREAS:OrganizationalandITimpactsofsocial networks and collaboration
Mike GottaVice President
FOCUSAREAS:Strategyplanningwithnewcybersecurityregulations;governancewithstakeholdermanagementalignment;trustedprivateclouds;brokerand shared services using agile IT acquisitions
Steve HawaldDirector
FOCUSAREAS:Domesticallyandinternationallyonhelping governments and their corporate and nonprofit partners with issues of strategic planning, work process innovation and implementation, governance, and information management and analysis
Jerry MechlingVice President
Visit gartner.com/us/bpm for agenda updates and to register 5
KEYNOTE SESSIONS
Gartner keynotesTina NunnoVice President and Distinguished Analyst
Daryl C. Plummer Managing Vice President and Gartner Fellow
Gartner Opening Keynote: Overcoming Political LandminesThose who seek to lead, and accelerate, change will encounter political challenges.Often,thesuccessofaprojectorinitiativeisdependentupontheability of the leader to navigate the political landmines. This keynote focuses on defining politics, the key political landmines and providing BPM leaders with specific tactics for dealing with each landmine.
W. Roy SchulteVice President and Distinguished Analyst
FOCUSAREAS:GettingstartedwithBPM;BPMrolesandorganization;businessprocessgovernance;advancingBPMmaturity
Samantha SearleAnalyst
FOCUSAREAS:Businessprocessmanagementtechnologies;businessmodeling;businessrules;automatedprocessdiscovery;processoptimization;intelligentdecisionmanagement;IBOandiBPMS
Jim SinurVice President
Andrew WhiteVice President
FOCUSAREAS:Continuous-intelligencesystems;complex-eventprocessing(CEP);real-timedecision management and dashboards for situation awareness;IBOandiBPMS
FOCUSAREAS:Masterdatamanagement andrelationshiptoprocessmanagement;information governance
Guest keynotesDr. David RockFounder and CEO, NeuroLeadership Group
The Neuroscience of Organizational ChangeChangeisaconstant.Organizationswithagreatercapacitytoadapthavetheadvantage.Untilrecently,wehadonly“descriptive”modelsofchange,whichexplained the stages that occur when change happens. New research suggests therearemore“active”modelsleaderscanusetobetterenablechange.Neuroscience and other disciplines are uncovering how organizational change is tied to neural changes in the brain. In this inspiring session, Dr. David Rock discusseswhathecallstheemergingscienceof“NeuralLeadership.”
Finding Balance: Have You Bitten Off More Than You Can Chew with BPM?Is your BPM progress not what you would like it to be? Are major trends in IT affecting your BPM direction and maturity? Do you simply need advice on how to prioritize? This presentation examines the depth of change necessary to makeBPMprojectsprogressmoresmoothlyandasksthefinalquestion,“WhatcanyoudotomakeBPMmoresuccessfultoday?”JoinusforadiscussionofIT trends as they affect BPM planning, direction and success.
Gartner Business Process Management Summit 20136
Aspire: Building a Strong BPM Foundation Targeted at those in the early stages of their BPM journey, this track answers:WhereshouldIstart?WhatrolesandskillsdoIneed?WhatshouldIdofirst?HowcanIensureIdeliverdemonstrablevaluerightfrom the beginning? These sessions introduce the core BPM disciplines — modeling, analysis and measurement of operational processes — as well as key roles, skills and concepts. With a strong foundation, you will beabletoapplythislearningtoyourfirstprocessimprovementprojectsand immediately demonstrate business value.
•SellingBPMtotheC-suite
•Enablingtechnologyoptions
• Processmodeling,analysis andmeasurement
•Organizationaldevelopment
Challenge: Growing Key Capabilities to Enable Change This track focuses on establishing the key capabilities needed to drive transformationalchangewithinandacrossyourorganization.Learnhowtoapplyproventechniques,frameworksandapproaches;learnhowtowin political battles without engaging in process warfare and develop a culture of accountability, flexibility and collaboration across your value chain. Whether you are focused on cost reduction, product innovation, revenuegrowthorsignificantorganizationalchange,thistrackprovidespragmaticinsights,basedonreal-worldexamplesthatwillenableyoutoovercome the status quo and deliver breakthrough results.
• Businessarchitecture(BA)andtransformation
•Governanceandownership
• BPMandcustomerexperiencemanagement
•PowerpoliticsforBPMleaders
Transform: Planning for the Nexus of Disruptive Forces This track is designed to help you move beyond traditional BPM, which has largely focused on incremental improvements, to next generation BPM, which aims to transform the way your business operates. The nexus of forces — cloud, mobile, social and information — is fundamental to transforming how business operations will run and how people can better collaborate to drive higher business performance. Tomorrow’s processes will provide more visibility, be more dynamic and bealotsmarter.Learnhowtoselectandadoptthesetechnologiestotransform organizational culture and behavior and dramatically differentiate your company.
•BPMinthecloud
•Actionableinsightsthroughanalytics
•BPMandMDM
•Engagementthroughgamification
• Intelligentbusinessoperations(IBO)
How-To Track: BPM in PracticeThis highly interactive track enables you to talk to and engage with peers andanalystsinpracticallearningsessionsthataddressreal-worldchallenges. Step out of the theory and engage in lively debate.
• Selectingconsultingandsystemintegration partners
•TheGartnerBPMmaturitymodel
•SocialBPM
•EffectiveuseofBPMtechnology
AGENDA TRACKS
Hot topics by track
D
Visit gartner.com/us/bpm for agenda updates and to register 7
EXPERIENCE THE POWER OF GARTNER RESEARCH — LIVE!
SUMMIT FEATURES
ByattendingaGartnereventyouwillimmerseyourselfinnewthinkingonthehottestissuesshapingboththecurrentandfuturedirectionofyourorganization.Butthat’snotall.You’llexperienceaseriesof“aha”momentsthatdeepenyourunderstandingandtakeyoutothenextlevelofinsight.Getreadytogainawealthofpracticalguidanceyouwon’tfindanywhereelse.
Thesetopic-drivenend-userforums aremoderatedbyGartneranalysts.Learnwhatyourpeersaredoingaroundparticular issues and across industries (preregistration required).
Sampletopics:•HandlingYourBiggestBPMRisk:The
Politics of Implementation Failure•SocialBPM:PurposeorPointless?•BPM,MDMandApplication
Architecture •GettingITandGeneralManagersinGovernmentontheSameBPMPage
Please visit gartner.com/us/bpm for more details and a complete list of session titles.
Gaintargetedadviceonyourtoughestchallenges. Discover the best way to move forward on critical work issues you’recurrentlyfacingataone-on-onemeetingwithaGartneranalyst.Yourtake-away:actionablesolutionsthatspeakspecificallytoyoursituation. AsaGartnerconferenceattendee,youareentitledtotwoprivate,30-minuteconsultations with an analyst of your choice. These sessions are a great way to reinforce lessons learned and how-torecommendationspresentedthroughout the conference. As our event attendees tell us, analyst one-on-onesessionsareworththeprice of admission, all by themselves(preregistration required).
ASK THE ANALYST AND ANALYST-USER ROUNDTABLES
MEET ONE-ON-ONE WITH A GARTNER ANALYST
In addition to our comprehensive tracks, our agenda features several special sessions, providing opportunities to learn from andinteractwithGartneranalysts,industryexpertsandpeers,andtopsolutionproviders:
KEYNOTE SESSIONSTypicallypresentedbynon-Gartnerindustryleaders,theseplenarysessionsaredesignedtobeentertainingandthought-provoking.
GARTNER ANALYST SESSIONSListentoinsightfulandactionableadvicedirectlyfromasubjectmatterexpert, with allotted time for Q&A.
WORKSHOPSPresentedbyGartnerorguestexperts,theseintimateworkshopsprovide anopportunitytodrilldownonspecifichow-totopicsinanextended,small-groupenvironment.Sessionsaredesignedforendusersonly.Registration is required.
END-USER CASE STUDIESGartnerinvitesanumberofenduserstopersonallypresentleading-edgecase studies and answer questions.
SOLUTION PROVIDER SESSIONSIn these moderated panels, vendors and end users share experiences and lessons learned from real implementations.
FACE-TO-FACE SPONSOR MEETINGSTheseprivate,prearranged30-minutemeetingswilladvance your projects and relationships, regardless of where you are in the buying cycle.
Gartner Business Process Management Summit 20138
AGENDA AT A GLANCE
MONDAY, APRIL 13:00p.m. Registration4:00p.m. Ice Breaker Sessions
5:30p.m. AppianLearningLab5:30p.m. OpenTextLearningLab
TUESDAY, APRIL 27:00a.m. Networking Breakfast8:00a.m. T1.90SecondsorBust:SummitSolutionProviderSnapshots8:30a.m. Networking Break8:45a.m. K1. Gartner Opening Keynote Overcoming Political Landmines to Accelerate Change Tina Nunno9:45a.m. OpeningComments/WelcomeJanelle B. Hill
10:00a.m. P1. PanelDiscussion:DrivingBreakthroughBusinessPerformance10:30a.m. K2. Gartner Keynote Gartner BPM Excellence Awards10:45a.m. Networking Break
Track AAspire: Building a Strong BPM Foundation
Track BChallenge: Growing Key Capabilities to Enable Change
Track CTransform: Planning for the Nexus of Disruptive Forces
Track D: How-To TrackBPM in Practice
11:00a.m. A1.BPM:TheManagementDiscipline—TheBigPicture John Dixon
B1.BridgetheGapBetweenStrategicVisionandOperationalExecutionWithBusinessArchitectureBetsy Burton
C1. Bringing Analytics Insights to Business Processes Kurt Schlegel
W1. Building the Business Case for BPM Bruce Robertson, Jim Sinur (90 mins)
12:00p.m. AttendeeLunchandSolutionShowcaseDessertReception
1:00p.m. GartnerTheaterPresentation:Who’sWhoinC&SIMichele Cantara
2:00p.m. A2.GettingStartedWithModeling,AnalysisandMeasurementDavid Norton
B2. Stop Tinkering, Start Innovating Elise Olding C2.FiveWaysCloudCanHelpYouTransformYourBusiness Michele Cantara
W2. SoftwareNegotiationClinic:FollowTheseStepstoProtectYourInvestment Moderator:JoAnn Rosenberger (90 mins)
3:00p.m. Networking Break3:15p.m. Solution Provider Sessions4:15p.m. Networking Break
4:30p.m. TTP1.TothePoint:IntroductiontoBPM-EnablingTechnologiesJanelle B. Hill
TTP2.TothePoint:MakingProcessGovernanceand OwnershipWorkSamantha Searle
TTP3.TothePoint:SuccessfullyMarketingYourBPM Program Michele Cantara
TTP4.TothePoint:SheddingLightonYourDarkProcessesforProfitandCompliance Jim Sinur
5:15p.m. ExcellenceAwardsCaseStudies
5:45p.m. Solution Showcase Reception
6:05p.m. GartnerTheaterSession:BPAToolsMarketScopeDavid Norton
WEDNESDAY, APRIL 37:00a.m. Networking Breakfast Networking Breakfast8:00a.m. A3. BuildingTheSkillsandRolesNecessarytoAdvanceYourBPM
EffortsBruce Robertson B3. CustomerExperienceManagement:HowBPMFitsIntotheBigger Picture Michael Maoz
C3. Manage [BPM] Software Acquisitions as a Process JoAnn Rosenberger
W3. UsingtheGartnerBusinessMaturityModelto Accelerate Business Results Janelle B. Hill(90 mins)
9:00a.m. Networking Break9:15a.m. Solution Provider Sessions
10:15a.m. Networking Break10:30a.m. A4.GettingMoreValueFromSharePointMark Gilbert
B4.MakingYourCentersofExcellenceWorkTogetherforaBigger“BangPerBuck”Bruce Robertson
C4.BPMandMDM:APowerfulForceinBusinessPerformance Improvement Andrew White
W4. BestPracticesinEvaluatingandSelectingConsulting and System Integration Vendors for BPM Michele Cantara (90 mins)
11:30a.m. AttendeeLuncheonandSolutionShowcaseDessertReception12:30p.m. GartnerTheaterPresentation:iBPMSMQW. Roy Schulte, Janelle B. Hill1:30p.m. Solution Provider Sessions2:30p.m. Networking Break2:45p.m. UE1.Gartner-InvitedEnd-UserCaseStudy UE2. Gartner-InvitedEnd-UserCaseStudy UE3. Gartner-InvitedEnd-UserCaseStudy
3:30p.m. Networking Break3:45p.m. K3. Gartner Keynote Maverick Thinking: Automated Competition Using Scenario-Based BPM Jim Sinur 4:15p.m. Networking Break4:30p.m. TTP5.TothePoint:TechnologiesforToday’sandTomorrow’sBPM
UsageScenariosJim Sinur TTP6.TothePoint:EmpoweringBusinessRolesfor Dynamic BPM Janelle B. Hill
TTP7.TothePoint:BusinessProcessAnalysis:Pictures or Decisioning? David Norton
W5. Making Metrics Work Moderators:John Dixon, Kurt Schlegel (90 mins)
5:00p.m. Networking Break5:15p.m. K4. Guest Keynote The Neuroscience of Organizational Change Dr. David Rock, Founder and CEO, NeuroLeadership Group
THURSDAY, APRIL 47:00a.m. Networking Breakfast Continental Breakfast8:00a.m. A5.SelectingandScopingYourFirstBPMProjectTeresa Jones
B5.IsProcessDrivingContentorContentEnablingProcess?ExploringtheECMAngletoBusinessProcessMark R. Gilbert
C5.TheQuestforEngagement:AGamificationChallenge Elise Olding
W6.UsingBusinessCapabilityModeling (BCM) for Performance and Process Change Betsy Burton (90 mins)
9:00a.m. Networking Break9:15a.m. Solution Provider Sessions
10:15a.m. Networking Break10:30a.m. A6.SellingBPMtotheC-SuiteJim Sinur
B6.PowerPoliticsforBusinessProcessImprovementLeadersTina Nunno
C6.GetSmartWithIntelligentBusinessOperationsW. Roy Schulte
W7. CreatingYourSocialMediaVisionandStrategy Nicholas Gall, Mike Gotta
11:30a.m. Networking Break11:40a.m. K5. Gartner Keynote Finding Balance: Have You Bitten Off More Than You Can Chew With BPM? Daryl C. Plummer
Visit gartner.com/us/bpm for agenda updates and to register 9
EachGartnersessionhasbeen identified with icons to help you locate the sessions that give you the most value.
MATURITYLEVEL
Foundational:Offersthenecessary understanding and first steps to those in the early stages of initiatives
Advanced:Usescomplexconcepts requiring foundational knowledge and prior experience to take initiatives to the next level
FOCUS
Tactical: Provides tactical information that can be used straightaway, with a focus on how-to’s,do’sanddon’tsandbest practices
Strategic: Focuses on the strategic insight supporting the development and implementation of an action plan
PERSPECTIVE
Business: Targets business leaders or IT professionals who need to understand the challenges and opportunities from a business, organizational or cultural perspective
Technology: Aids IT professionals who need to understand the challenges and opportunities from a technology perspective
CUSTOMIZE YOUR AGENDA
MONDAY, APRIL 13:00p.m. Registration4:00p.m. Ice Breaker Sessions
5:30p.m. AppianLearningLab5:30p.m. OpenTextLearningLab
TUESDAY, APRIL 27:00a.m. Networking Breakfast8:00a.m. T1.90SecondsorBust:SummitSolutionProviderSnapshots8:30a.m. Networking Break8:45a.m. K1. Gartner Opening Keynote Overcoming Political Landmines to Accelerate Change Tina Nunno9:45a.m. OpeningComments/WelcomeJanelle B. Hill
10:00a.m. P1. PanelDiscussion:DrivingBreakthroughBusinessPerformance10:30a.m. K2. Gartner Keynote Gartner BPM Excellence Awards10:45a.m. Networking Break
Track AAspire: Building a Strong BPM Foundation
Track BChallenge: Growing Key Capabilities to Enable Change
Track CTransform: Planning for the Nexus of Disruptive Forces
Track D: How-To TrackBPM in Practice
11:00a.m. A1.BPM:TheManagementDiscipline—TheBigPicture John Dixon
B1.BridgetheGapBetweenStrategicVisionandOperationalExecutionWithBusinessArchitectureBetsy Burton
C1. Bringing Analytics Insights to Business Processes Kurt Schlegel
W1. Building the Business Case for BPM Bruce Robertson, Jim Sinur (90 mins)
12:00p.m. AttendeeLunchandSolutionShowcaseDessertReception
1:00p.m. GartnerTheaterPresentation:Who’sWhoinC&SIMichele Cantara
2:00p.m. A2.GettingStartedWithModeling,AnalysisandMeasurementDavid Norton
B2. Stop Tinkering, Start Innovating Elise Olding C2.FiveWaysCloudCanHelpYouTransformYourBusiness Michele Cantara
W2. SoftwareNegotiationClinic:FollowTheseStepstoProtectYourInvestment Moderator:JoAnn Rosenberger (90 mins)
3:00p.m. Networking Break3:15p.m. Solution Provider Sessions4:15p.m. Networking Break
4:30p.m. TTP1.TothePoint:IntroductiontoBPM-EnablingTechnologiesJanelle B. Hill
TTP2.TothePoint:MakingProcessGovernanceand OwnershipWorkSamantha Searle
TTP3.TothePoint:SuccessfullyMarketingYourBPM Program Michele Cantara
TTP4.TothePoint:SheddingLightonYourDarkProcessesforProfitandCompliance Jim Sinur
5:15p.m. ExcellenceAwardsCaseStudies
5:45p.m. Solution Showcase Reception
6:05p.m. GartnerTheaterSession:BPAToolsMarketScopeDavid Norton
WEDNESDAY, APRIL 37:00a.m. Networking Breakfast Networking Breakfast8:00a.m. A3. BuildingTheSkillsandRolesNecessarytoAdvanceYourBPM
EffortsBruce Robertson B3. CustomerExperienceManagement:HowBPMFitsIntotheBigger Picture Michael Maoz
C3. Manage [BPM] Software Acquisitions as a Process JoAnn Rosenberger
W3. UsingtheGartnerBusinessMaturityModelto Accelerate Business Results Janelle B. Hill(90 mins)
9:00a.m. Networking Break9:15a.m. Solution Provider Sessions
10:15a.m. Networking Break10:30a.m. A4.GettingMoreValueFromSharePointMark Gilbert
B4.MakingYourCentersofExcellenceWorkTogetherforaBigger“BangPerBuck”Bruce Robertson
C4.BPMandMDM:APowerfulForceinBusinessPerformance Improvement Andrew White
W4. BestPracticesinEvaluatingandSelectingConsulting and System Integration Vendors for BPM Michele Cantara (90 mins)
11:30a.m. AttendeeLuncheonandSolutionShowcaseDessertReception12:30p.m. GartnerTheaterPresentation:iBPMSMQW. Roy Schulte, Janelle B. Hill1:30p.m. Solution Provider Sessions2:30p.m. Networking Break2:45p.m. UE1.Gartner-InvitedEnd-UserCaseStudy UE2. Gartner-InvitedEnd-UserCaseStudy UE3. Gartner-InvitedEnd-UserCaseStudy
3:30p.m. Networking Break3:45p.m. K3. Gartner Keynote Maverick Thinking: Automated Competition Using Scenario-Based BPM Jim Sinur 4:15p.m. Networking Break4:30p.m. TTP5.TothePoint:TechnologiesforToday’sandTomorrow’sBPM
UsageScenariosJim Sinur TTP6.TothePoint:EmpoweringBusinessRolesfor Dynamic BPM Janelle B. Hill
TTP7.TothePoint:BusinessProcessAnalysis:Pictures or Decisioning? David Norton
W5. Making Metrics Work Moderators:John Dixon, Kurt Schlegel (90 mins)
5:00p.m. Networking Break5:15p.m. K4. Guest Keynote The Neuroscience of Organizational Change Dr. David Rock, Founder and CEO, NeuroLeadership Group
THURSDAY, APRIL 47:00a.m. Networking Breakfast Continental Breakfast8:00a.m. A5.SelectingandScopingYourFirstBPMProjectTeresa Jones
B5.IsProcessDrivingContentorContentEnablingProcess?ExploringtheECMAngletoBusinessProcessMark R. Gilbert
C5.TheQuestforEngagement:AGamificationChallenge Elise Olding
W6.UsingBusinessCapabilityModeling (BCM) for Performance and Process Change Betsy Burton (90 mins)
9:00a.m. Networking Break9:15a.m. Solution Provider Sessions
10:15a.m. Networking Break10:30a.m. A6.SellingBPMtotheC-SuiteJim Sinur
B6.PowerPoliticsforBusinessProcessImprovementLeadersTina Nunno
C6.GetSmartWithIntelligentBusinessOperationsW. Roy Schulte
W7. CreatingYourSocialMediaVisionandStrategy Nicholas Gall, Mike Gotta
11:30a.m. Networking Break11:40a.m. K5. Gartner Keynote Finding Balance: Have You Bitten Off More Than You Can Chew With BPM? Daryl C. Plummer
AgendaasofJanuary10,2013,andsubjecttochange
Gartner Business Process Management Summit 201310
TRACK A
Aspire: Building a Strong BPM Foundation
A1. BPM: The Management Discipline — The Big PictureGettingagripontheterminology and approaches for BPM can be achallenge.Understandingthefundamentals is critical to success. This session introduces you to what BPM can do, the key terms and approaches, the role of metrics and the importance of change management.
John Dixon
A2. Getting Started With Modeling, Analysis and MeasurementUnderstandinghowtomodelandanalyze processes and behaviors, as well as collect and measure data before, during and after the project to deploy the right improvements for the problembeingsolved,isaminefieldfor the uninitiated. This session explains these core disciplines, the relevant tools and the cost/revenue benefitsofBPMasanoverallapproach to driving higher business outcomes.
David Norton
A3. Building the Skills and Roles Necessary to Advance Your BPM EffortsFollowing a few quick wins, expect to be asked to expand your efforts and take on larger process challenges. This is the time to formalize BPM roles and skills, considering which are appropriate to hire versus contract,
and whether to establish a business process competency center (BPCC).
Bruce Robertson
A4. Getting More Value From SharePointMicrosoft SharePoint is an incredibly popular platform, but enterprises often struggle to get the value they expect fromit.Learnbestpracticestohelpdrive business success with SharePoint, if it is a key part of your strategy. With SharePoint 2013 having been just released, it is critical to understand best practices to get the most out of SharePoint.
Mark Gilbert
A5. Selecting and Scoping Your First BPM ProjectChoosingtherightfirstprojectforBPM is often critical to success. Much is based on your current level of competence and credibility with the business. Attend this session to get insight into making the right choices based on your capabilities and what the business really wants.
Teresa Jones
A6. Selling BPM to the C-SuiteTheC-suitewantstoincreasesales,attract customers and reduce costs. While BPM can help deliver these goals,itisoftenseenaslow-level, tactical and not strategic in value. This session concentrates on what is importanttoC-levelexecutives,howBPM can help and how you can communicate the value of BPM to your senior team.
Jim Sinur
TRACK B
Challenge: Growing Key Capabilities to Enable Change
B1. Bridge the Gap Between Strategic Vision and Operational Execution With Business ArchitectureBusiness architecture (BA) is critical to successfully driving business process change and delivering innovation. Learnhowleadingorganizationsusebusiness architecture by focusing on strategy, costs, people, process and investmenttodeliverhigh-impactbusiness results.
Betsy Burton
B2. Stop Tinkering, Start InnovatingBPMisNOTaboutdoingone-offimprovement projects. It’s a capability that needs to permeate every corner of yourenterprise.Learnwhatyouneedto do to lead a revolution that delivers value, transparency and accountability thatwillbenefityourbusinessforyears.
Elise Olding
B3. Customer Experience Management: How BPM Fits Into the Bigger PictureThe customer experience is one of the few differentiators that are still hard to imitate.Executivesseeitasacriticalcompetitive battleground. Customers have more choice and power than ever before. This presentation examines the importance and future of customer experience management, while outlining the many possible project types.
Michael Maoz
SESSION DESCRIPTIONS
Visit gartner.com/us/bpm for agenda updates and to register 11
B4. Making Your Centers of Excellence Work Together for a Bigger “Bang Per Buck”Business process competency centers (BPCCs) cannot be successful withoutmutuallybeneficialplanning,governing and project execution relationships with other centers of excellence(CoEs).Toimprovebusinessoutcomes, BPCCs must integrate with otherCoEs,definingspecificactivities,models and technologies to be shared and skills to leverage.
Bruce Robertson
B5. Is Process Driving Content or Content Enabling Process? Exploring the ECM Angle to Business Process
Information content is the third critical resource (in addition to people and systems) to be managed in many business processes. New forms of content are especially of interest in many collaborative and unstructured processes. This session helps attendees understand how best to leveragethetrendsinECMwithintheir BPM efforts to improve productivity.
Mark R. Gilbert
B6. Power Politics for Business Process Improvement LeadersDriving BPM across an organization requires a sophisticated understanding of the role of power in leadership. Many roles come with a certain amount of power;however,businessprocessimprovement (BPI) leaders must deal with stakeholders across the enterprise who are equal if not superior in power and standing. This presentation shares theperspectivesofover30CIOsand
other BPI leaders on managing power, politics and executive relationships.
Tina Nunno
TRACK C
Transform: Planning for the Nexus of Disruptive Forces
C1. Bringing Analytics Insights to Business ProcessesAnalytics are needed to align organizations with consistent and insightful measurement and decision support systems (DCS) that enable business roles to answer questions suchas:Whathappened,whydid it happen and what will happen? This session examines how IT and business leaders can lead transformational analytics programs anddeliverrealbusinessbenefit.
Kurt Schlegel
C2. Five Ways Cloud Can Help You Transform Your BusinessCloud computing provides business process directors and business process improvement practitioners with a bewilderingarrayofoptions:SaaS,BPaaS, PaaS, hybrid cloud, cloud servicebrokerage.Thissessionidentifiesthe most critical cloud concepts and best practices for successfully using cloud services to achieve business process improvement outcomes.
Michele Cantara
C3. Manage [BPM] Software Acquisitions as a Process
This session introduces a new best practice – SNAP – for managing the strategic negotiation and acquisition process. Too often, we see BPM projects delayed because of prolonged contract negotiations. SNAP helps organizations select the optimal financial and business solution, helps buyers make more informed decisions earlier in their software evaluation efforts, and reduces the time necessary for final negotiations and contract execution.
JoAnn Rosenberger
C4. BPM and MDM: A Powerful Force in Business Performance ImprovementFor too long, application and information architecture have been loosely coupled. Theresult:inconsistentprocessesanddata spanning the business. Improved business outcomes are the goal of BPM, yet without a strong MDM focus, benefitswillbelimited.Thissessionexplains how to leverage BPM and MDM across complex application landscapes.
Andrew White
C5. The Quest for Engagement: A Gamification ChallengeGamificationhypeisrampant,andtheuses inside the enterprise are still emerging. This presentation highlights opportunities and pitfalls when using gamificationtomakeemployees’workmore interesting, deliver continuous improvement and contribute to bottom-lineresults.
Elise Olding
Foundational Advanced Tactical Strategic Business Technology
Gartner Business Process Management Summit 201312
C6. Get Smart With Intelligent Business OperationsOrganizationsarelookingbeyondefficiencyandtowardimprovingoperational effectiveness. Intelligent businessoperations(IBO)isaboutmaking processes smarter. It is where real-timeanalyticanddecision-management technologies are integrated into activities that run the business, closing the loop between operational insight and action.
W. Roy Schulte
l
To the Point sessions
TTP1. To the Point: Introduction to BPM-Enabling TechnologiesBusiness pressures in a global economy are increasing, making it critical for managers and employees to have better visibility and control over daily operations. Adjusting work based on yesterday’s reports isn’t goodenough.BPM-enablingtechnologies (BPMT) enable a proactive approach to achieving desired results.
Janelle B. Hill
TTP2. To the Point: Making Process Governance and Ownership WorkIneffective business process governance and process ownership reduce business performance results and can cause BPM programs to fail. This can be avoided through understanding how business process governanceshouldfitwithintheorganization, better education about the role of the process owner and ongoing process analysis support to business process owners.
Samantha Searle
TTP3. To The Point: Successfully Marketing Your BPM ProgramInevitably, questions arise about the roles, responsibilities and mission of the business process competency center relative to other organizational groups(suchasthePMO).Often,thesegroups,andevenline-of-business managers, don’t know how and when to engage with the BPCC. This session helps you learn how to publicize the services of a new BPCC or reinvigorate interest in an established BPCC.
Michele Cantara
TTP4. To the Point: Shedding Light on Your Dark Processes for Profit and ComplianceOrganizationsthinktheyaredeliveringthe most revenue for the least amount of effort. This session focuses on how toidentifythe“darkprocesses”thatprevent this from being true, yielding better and more compliant practices andprofits.
Jim Sinur
TTP5. To the Point: Technologies for Today’s and Tomorrow’s BPM Usage ScenariosBPM-enablingtechnologiescanbevery effective throughout the process creation and execution life cycle. This session concentrates on both today’s and tomorrow’s usage scenarios, and highlights what features of a BPMS/iBPMS are needed to support each scenario. Eachcasewillbeexplainedinlightoftypical business outcomes.
Jim Sinur
TTP6. To the Point: Empowering Business Roles for Dynamic BPMTBA
Janelle B. Hill
TTP7. To the Point: Business Process Analysis — Pictures or Decisioning?Business process analysis (BPA) is oftenthefirststepinaBPMprogram.The need for analysis morphs over time and with the maturity of the BPM initiative — from simple pictorial representations of the process, through analysisandfinallytofulldecisionsupport. This session will explain the
SESSION DESCRIPTIONS
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roleofBPAusingthenewGartnerBPAMagic Quadrant as a guide.
David Norton
TRACK D
W1. Building the Business Case for BPM (90 mins)Putting together a business case for buying technology is very different from building one that establishes a new organizational capability like BPM. Understandingwhatneedstobeincluded and the ways of structuring this can be a challenge. This workshop providesyoutoolsandhelpsyoudefinethebusinesscasefor“doingBPM.”
Bruce Robertson, Jim Sinur
W2. Software Negotiation Clinic: Follow These Steps to Protect Your Investment (90 mins)This workshop provides steps and processes to negotiate software license and maintenance deals governed by protective terms and conditions. It also provides best practices to track and manage these licenses for compliance. Participants work on activities that illustrate how to analyze an actual software proposal and create asoftwareterms-and-conditionschecklist to use for future negotiations.
Moderator: JoAnn Rosenberger
W3. Using the Gartner Business Maturity Model to Accelerate Business Results (90 mins)Havingrealizedclearbenefitsfrominitial BPM projects, many BPM leaders are challenged to expand their efforts and establish a comprehensive, strategic BPM program to accelerate business performance results. Gartner’sITScoreforBPMMaturityisan online diagnostic tool to help guide BPM efforts. Workshop attendees use the tool to assess their organization’s BPM maturity and then work with peers to identify appropriate next investments to advance their BPM program. (Please note that this session is available to end users only and that preregistrationisrequired.Limitedto30 people.)
Janelle B. Hill
W4. Best Practices in Evaluating and Selecting Consulting and System Integration Vendors for BPM (90 mins) Many organizations lack the skills and resources to staff BPM projects and programs.Usingcasesmodeledoncommon BPM scenarios, participants identify the roles and skills needed, do a skills gap analysis and select one or more consulting or systems integration of vendors (C&SIs).
Michele Cantara
W5. Making Metrics Work (90 mins)Oneofthemostsignificantreasons for BPM project failure is a lack of demonstrable evidence to show value delivered. Metrics are fundamental to
showing success but are often poorly thought through and executed. This workshop explores the pitfalls and success of metrics design, and shows how to establish a meaningful metrics framework.
Moderators: John Dixon, Kurt Schlegel
W6. Using Business Capability Modeling (BCM) for Performance and Process Change (90 mins)Integrating business strategy and vision is critical for driving business performance and transformation. In this workshop, we’ll help you advance your BPM maturity by creating and exploringspecificbusinessscenarios,introducing the business capability map and understanding the implications and actions of using business capability modeling.
Betsy Burton
W7. Creating Your Social Media Vision and Strategy Organizationsaregainingcompetitiveadvantage by using social media to amplify the power of people — their experiences, passions and genius — to achieve unprecedented business results that transcend the walls of the organization. In this workshop, attendees collectively work and explore ways to amplify their organization’s capabilities through a highly collaborative culture.
Nicholas Gall, Mike Gotta
Foundational Advanced Tactical Strategic Business Technology
How-to track: BPM in Practice
Gartner Business Process Management Summit 201314
With Enterprise BPM, Software AG is the first company to offer full lifecycle support for all stakeholders and process scenarios across an enterprise. We unite BPA and BPMS, deliver an integrated Process Intelligence suite, and back it up with enterprise-strength integration and SOA. Our industry-leading brands—ARIS, webMethods, Terracotta, Adabas, Natural and IDS Scheer Consulting create a unique portfolio covering: Enterprise BPM; process-driven MDM, IT modernization and SAP implementation; SOA-based integration; data management; application development; and strategic consulting.
AgilePoint, Inc.
BP Logix
DST
Eccentex
Fujitsu America
HandySoft Global Corp.
iGrafx
ISIS Papyrus
Kofax
Newgen Software
Oracle
Red Hat, Inc.
XMPro
Appian delivers everything needed to drive better business decisions, actions and results. All the data, all the processes, all the documents and all the collaborations – in one environment, on any device, through a simple social interface. The Appian BPM Suite is available on-premise and in the cloud, with complete portability. More than 3.5 million users, from Fortune 100 companies to the mid-market and small businesses worldwide, trust Appian to power their critical business processes. For more information, visit www.appian.com.
Business Process Management (BPM) by OpenText unleashes the power of information to give employees, customers, and partners what they need to quickly and consistently deliver exceptional results. As part of Enterprise Information Management by OpenText, BPM helps organizations work more efficiently, improve the optimization of complex processes, and outperform their business goals with real-time business insight. Through process-based applications, BPM by OpenText is able to accelerate deployments and deliver value faster. To learn more, visit www.opentext.com.
Pegasystems revolutionizes how leading organizations optimize the customer experience and automate operations. Our patented Build for Change® technology empowers business people to create and evolve their critical business systems. Pegasystems is the recognized leader in business process management (BPM) and is also ranked as a leader in customer relationship management (CRM) software by leading industry analysts.
IBM Business Process and Operational Decision Management empower organizations to achieve better business outcomes with improved processes and intelligent decision-making in a collaborative and agile way. IBM’s market-leading offerings combined with industry expertise and services help organizations exceed customer expectations, increase productivity, and get complete visibility into business operations. www.ibm.com/bpm
Develop a shortlist of technology providers who can meet your particular needs. We offer you exclusive access to some of the world’s leading technology and service solution providers in a variety of settings.
SOLUTION SHOWCASE
PREMIER SPONSORS
PLATINUM SPONSORS
SILVER SPONSORS
Bosch Software Innovations is internationally recognized for its innovative industry solutions and middleware products. The combination of BPM, BRM and M2M with device management and industry know-how is the ideal foundation for supporting new business models in the Internet of Things.
Accenture is a global management consulting, technology services and outsourcing company, with more than 257,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.
Microsoft introduces flexible online PPM and client subscription services to achieve strategic priorities as well as manage tactical project execution and everyday work. Built on SharePoint, Project provides new choices for teams, departments, and large organizations to adopt lightweight or rigorous approaches to PPM.
The entellitrak unified BPM platform for Case and Business Process Management streamlines application development, enabling organizations to get to work quickly while keeping costs low. Built to open standards, with open architecture and platform independence, entellitrak can be hosted on-premises or in the cloud, and is used by more federal agencies than any other BPM product.
Sponsors as of January 7, 2013, and subject to change
MEDIA PARTNERS
As market leader in enterprise application software, SAP helps companies of all sizes and industries run better. From back office to boardroom, warehouse to storefront, desktop to mobile device – SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable more than 197,000 customers to operate profitably, adapt continuously, and grow sustainably.
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A must-attend event for business and IT leaders looking to drive game-changing business transformation with BPM
Gartner Business Process Management Summit 2013April 2 – 4 | National Harbor, MD | gartner.com/us/bpm
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By 2016, 60% of BPM initiatives will fail unless they can demonstrate direct positive impact on the organizational strategy.
Gartner Predicts