Building PartnershipsHow can we create opportunities for community transport to be a

partner in the delivery of major transport initiatives?

Odd Couple or Best Buddies?

First ask why

• Competition from new modes• Shift in customer expectations – demand for convenient journeys• Create an accessible and inclusive transport industry• Challenge the perception of inaccessibility • Inefficient use of resources

Partnering Lessons from the Overground• “We’re All Transport Aren't We”• Understand what each party can contribute,

their limits, needs and goals• Monitor progress and seek continuous

improvement• Admit when things go wrong• Identify obstacles and jointly find ways to

overcome these• Act boldly and break new ground• Build and maintain trust

What can we do together?• Work with CTA and its members to create options for

integrated, inclusive journeys

• Share knowledge and expertise to improve customer experience and skills within our teams

• Develop tools to integrate cross sector service information and support seamless journey planning

• Innovate together to solve shared problems and create a framework for further collaboration