Garantierte Serviceverfügbarkeit in einer hybriden IT

Klaus Holthaus, Eduard SpiegelPresales Consultants, HPE Software

2. März 2016

Are you getting that mobile moment?

- End users satisfied

- Business flourishes

- Full insight and control

- Systems healthy

- Ops staff smiling

… or are you getting the headache?

- Poor user experience

- Didn’t even know about it

- Business impaired

- A CPU’s boiling, should we care?

- Just data, no information

- No insight, no solution

- Ops staff calling in sick …

IT Operations Management solutions

Automation

solutions

Intelligently drive efficiency across

the virtualized data center

Transform

solutions

Modernize customer

experience for cloud native and

traditional applications

Orchestration

solutions

Increase speed of delivery

in a heterogeneous, hybrid

cloud environment.

Data Center Automation

Operations Bridge

Service Management Automation

Cloud Orchestration

Service Broker

User Experience

Management

Transform the User Experience + Automate Operations Mgmt

Network, server and storage infrastructureWeb and mobile end users

Get insight

into the

end user

experience

Turn operational data

into actionable insights

Infrastructure monitoring and logging

HPE AppPulse

HPE Operations Bridge

Ensure you are efficiently providing the service availability and quality your business demands!

Use case demo – 2 personas

HPE Operations Bridge:Umbrella event management

HPE AppPulse Mobile: UX visualization, focus,

triage

IT Operations staff

Mobile SME / LOB

Central Event ManagementITSM ConnectionAuto RemediationKPIs, Reports

Real Device / User MonitoringUser / Device BehaviorCrashes / Errors / ResourcesApp Response Time

Mary

Paul

Get insight into the end user experience

It is a hybrid worldBe all knowing. Monitor services instantly from the perspective of your end-user

CloudMobile WebTraditional

Proactive User Experience Monitoring

Reduce MTTR

Ensure app revenue

Prevent outages

Lower IT support costs

HPE Application Performance Management

Synthetic

Monitoring

Real-user

Monitoring

Mobile App

Monitoring

Deep Dive

Diagnosis

Reporting, SLA compliance, real-time dashboards, anomaly detection

Integration with

event/incident mgmt

SaaS or on-premise

deployment

Synergies with load and

performance testing

HPE AppPulseUser experience transformation with an integrated SaaS solution

DB, back-end

Mobile users

App server

Web usersInternal

users

HPE AppPulse Mobile• Real users

• Mobile apps

• Performance, stability,

resources

HPE AppPulse Active• Synthetic measurements

• Performance, availability

• Public (HPE SaaS) and/or

private monitor locations

HPE AppPulse Trace *• Drill from end user transactions

• Pinpoint root-causes for issues

• In application code and log files

• Auto-injected browser monitoring

* currently in beta

HPE AppPulse Mobile

Measure what matters

Errors

Crashes

UI response time

Launch time Cellular data usage

Battery usageUser behavior

Thread/HTTP breakdown

No code

changes or tags

Quick time to value –

HPE SaaS

Integrate with AppPulse Trace,

HPE APM/BSM, OpsBridge

In context of user

actions and devices

Use case demo – 2 personas

HPE Operations Bridge:Umbrella event management

HPE AppPulse Mobile: UX visualization, focus,

triage

IT Operations staff

Mobile SME / LOB

Central Event ManagementITSM ConnectionAuto RemediationKPIs, Reports

Real Device / User MonitoringUser / Device BehaviorCrashes / Errors / ResourcesApp Response Time

Mary

Paul

Mary

Turn operational data into actionable insights

Too many war rooms—triage is slow

Too many tools cause fragmented visibility

Lack of business context

No automation

IT as a cost function

Automated analytics

Single-pane-of-glassacross IT landscape

Strategic data for business

Automated remediation

IT as a strategic partner

Transform IT operations by bridging traditional and new

Sense

AnalyzeAdapt

BigData

Sense, Analyze, Adapt with HPE Operations Bridge

Data Collection (add ons)Agents, agentless, Management Packs, 3rd-Party Connectors, NNMI, SOM

Operations Manager i

Event and PerformanceManagement

Operations Analytics

Log, Event, Metrics Analytics

Operations Bridge

Reporter

Cross-Domain Reporting

Operations Orchestration

Workflow & Run Book Execution

Big Data Analytics

Business Value Dashboard

NEW

AdaptVisualize and report on

IT status, predict

anomalies, trigger

automated remediation

and orchestrate

IT processes

AnalyzeAll IT data over all domains

SenseThe state of IT and its

impact on the business

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What is HPE Operations Manager i?

– Unified Management across services, infrastructure and applications

– Consolidated event and performance management

– Real-time Dashboard and cross-domain reporting of IT and business KPIs

– A 3rd-party data integrator for 110+ technologies & tools

– Virtualization and Cloud-ready spanning from traditional to hybrid cloud IT environments

– Closed Loop Incident and Problem Management with Service Desk

Use case demo – 2 personas

HPE Operations Bridge:Umbrella event management

HPE AppPulse Mobile: UX visualization, focus,

triage

IT Operations staff

Mobile SME / LOB

Central Event ManagementITSM ConnectionAuto RemediationKPIs, Reports

Real Device / User MonitoringUser / Device BehaviorCrashes / Errors / ResourcesApp Response Time

Paul

Mary

Vielen Dank!Klaus Holthaus, klaus.holthaus@hpe.comEduard Spiegel, eduard.Spiegel@hpe.com

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