Post on 10-Feb-2017
The Next Workforce:
New Directions in Higher Education
and Talent Management in
Academic Libraries
Imagine the NEXT!
The 2016 Conference for Entrepreneurial Librarians
October 17, 2016
Meredith Taylor, Ph.D.
Agenda
Where is higher education heading? Where might the libraries play a
role?
What is talent management and how is it related to the” Next
Workforce?”
Talent management in academic libraries and ARL Talent Management
Survey results
Takeaways for you and your organization
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
Objectives
Become familiar with the new directions in higher education and what challenges and opportunities leaders are talking about.
Learn about the components of talent management and their relationship to organizational strategies and outcomes.
Understand talent management within the context of higher education and libraries.
Know how to get started addressing the talent management needs of your team and organization.
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
Student Learning
Temporal and spatial disruption of learning
Consumption and currency of educational content
Personalize learning experiences
Learning outcomes
Open educational resources
Interdisciplinary education
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
Faculty Research and Teaching
Changing nature of research scholarship
Research data management
Adjunct Faculty
Archiving and curating of educational content
Digital asset management
Intellectual property
Open educational resources
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
Student Success
Student success services
One stop services model
Costs of education
Comprehensive student records
Career support
Engagement throughout the lifecycle of student
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
Physical Spaces
Flexible, neutral, add to social richness
Innovation centers and academic makerspaces
Lifecycle of faculty
Residential vs. commuter students
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
Data
Data driven decisions
Curate, archive and make available
Data analytics and visualization
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
What is Talent Management?
“An integrated set of processes, programs, and cultural norms in an organization
designed and implemented to attract, develop, deploy, and retain talent to
achieve strategic objectives and meet future business needs.”
(Source: Silzer and Dowell, 2010, p. 18)
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
Traditional HR vs. Talent Management
Traditional HR Talent Management
Separate HR programs and processes Integrated HR practices, programs and
processes
Individual and manager skills focus Organizational capabilities
Reactive Services Proactive Services
Standardized procedures and
compliance
Customized consulting and programming
Not aligned with
organizational/university strategy
Aligned with organizational/university
strategy
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
PROCESSES, TOOLS AND ASSESSMENTSCompetency ModelsDevelopment PlansHIPO Identification360 Assessments
Performance AssessmentJob Analysis and Design
Compensation Analysis and Design
INDICATORSOrganizational Outcomes
Financial OutcomesEmployee Engagement Scores
Voluntary Turnover RatesPerformance RatingsProgram Evaluation
SYSTEMS AND PROGRAMSHRIS Systems
TrainingProfessional DevelopmentLeadership Development
STRATEGYBusiness Strategy
Talent StrategyRecruitment Strategy
Retention StrategyCompensation Strategy
ELEMEN
TS OF TA
LENT M
AN
AG
EMEN
T
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
PROCESSES, TOOLS AND ASSESSMENTSCompetency ModelsDevelopment PlansHIPO Identification360 Assessments
Performance AssessmentJob Analysis and Design
Compensation Analysis and Design
INDICATORSOrganizational Outcomes
Financial OutcomesEmployee Engagement Scores
Voluntary Turnover RatesPerformance RatingsProgram Evaluation
SYSTEMS AND PROGRAMSHRIS Systems
TrainingProfessional DevelopmentLeadership Development
STRATEGYBusiness Strategy
Talent StrategyRecruitment Strategy
Retention StrategyCompensation Strategy
ELEMEN
TS OF TA
LENT M
AN
AG
EMEN
T
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
PROCESSES, TOOLS AND ASSESSMENTSCompetency ModelsDevelopment PlansHIPO Identification360 Assessments
Performance AssessmentJob Analysis and Design
Compensation Analysis and Design
INDICATORSOrganizational Outcomes
Financial OutcomesEmployee Engagement Scores
Voluntary Turnover RatesPerformance RatingsProgram Evaluation
SYSTEMS AND PROGRAMSHRIS Systems
TrainingProfessional DevelopmentLeadership Development
STRATEGYBusiness Strategy
Talent StrategyRecruitment Strategy
Retention StrategyCompensation Strategy
ELEMEN
TS OF TA
LENT M
AN
AG
EMEN
T
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
Value of Talent Management
CA
PA
BIL
ITIE
S
Increases Organizational Capabilities Increases Personal Abilities
ABIL
ITIE
S
Source: Ulrich & Brockbank, 2005
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
Libraries Landscape
Moving from collections-based organizations to services-centered
organizations
Work in libraries is driven by technology and becoming increasingly
complex
More competition for technology/information workforce
Libraries becoming integrated in campus initiatives around student
success, teaching/learning and research
Different needs in 21st century library which require different jobs and
different skill sets
Budget cuts and constraints
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
Libraries Workforce
30% of the librarian workforce will be retiring between 2015 and 2025
82% turnover rate in executive leadership of ARL libraries since 2005;
26% in 2013 alone
Demographic shifts
Sources, Davis, 2009; Puente, 2014
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
Source: Wilder, 2012
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
Need for Talent Management on the Rise
Human capital is largest university expense
Moved past the idea that simply cutting budgets and moving money
around will make the organization more effective
Call to align HR practices with organizational strategy, unique
organizational demands, and personal career aspirations
“Little formal programming in higher education that supports
strategic talent management practices…as a result universities lag
behind industry in their practices to develop and retain talent (ASHE,
2012, p. 46).”
Sources: ASHE, 2012, Cantrell & Smith, 2010
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
Talent Management is Tough to Implement
Customized solution, scalability (Boudreau & Rice, 2015)
HR and organizational skill gaps, especially strategy (Cappelli, 2015)
(Jacobson & Sowa, 2012)
Declining resources (Martin et. al., 2012) (ASHE, 2012)
Disruptive (Silzer and Dowell, 2010)
Centralized tools (e.g. HRIS systems) expensive and complex (Boudreau
& Rice, 2015)
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
ARL Talent Management Study 2014
Taylor, M., & Lee, E. (2014). SPEC KIT: Vol. 344. Talent management.
Washington, DC: Association of Research Libraries.
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
ARL Talent Management Study 2014
Survey was distributed to all
125 member libraries in July
2014
Response rate was 42% (53
libraries)
Survey investigated:
Talent strategy
Recruitment and hiring
Retention
Employee engagement
Job classification management
Compensation management
Performance assessment
Competencies
Professional development planning
Leadership and succession planning
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
Three Key Findings
Lack of systematic and strategic approach to talent management
Implementing parts of a strategy, e.g., professional development or
performance assessment
Ad hoc, informal or fractured approach
A few libraries have talent management programs underway either in the
library or at the institutional level
Widening skill gap in the workforce
Current employees less able to be re-trained or reskilled
Many job candidates do not have skills needed, especially IT skills
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
Three Key Findings
Need for IT skills and executive expertise
Not valuing the right credentials
Lack of retention strategy
Lack of leadership development
Lack of succession plan
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
What can your library do?
Big picture:
Align HR strategy to library strategy
Work on the strategic priorities and challenges first
Get the data if you don’t already have it
Make resource decisions based on talent management
Programmatic starting points:
Develop competency model (recruitment, appraisal, development)
Complete job analysis
Undertake compensation analysis
Undertake succession planning
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
What can you do?
Big picture:
Discuss these ideas with your HR support and leadership of your
organization
Review organization’s strategic plan
Align your team’s workforce to it
Work on your team's biggest challenges first: retention, succession
planning, developing current employees
Programmatic starting points:
Identify HIPOs for development
Create customized development plans
Develop a succession planning for your team
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
Questions?
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
Resources
Aon Hewitt. 2012 Higher Education Survey: The State of HR Effectiveness. (2012)
http://www.aon.com/attachments/human-capital-consulting/2012_HigherEd_Survey_Final.pdf
Association for the Study of Higher Education. “Creating a Tipping Point: Strategic Human
Resources in Higher Education.” ASHE Higher Education Report 38, no. 1 (2012): 1–143
Berger, Lance A., and Dorothy R. Berger, eds. The Talent Management Handbook. 2nd ed. New
York, NY: McGraw Hill, 2011.
Boudreau, J. & Rice P. (2015). Bright, shiny objects and the future of HR. Harvard Business
Review, July-August.
Cantrell, S.M. & Smith D. (2010). Workforce of one revolutionizing talent management through
customization. Boston: Harvard Business School Press
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
Resources
Cappelli, P. (2015). Why we love to hate HR…and what HR can do about it. Harvard Business
Review, July-August.
Davis, Denise. “Planning for 2015: The Recent History and Future Supply of Librarians: A Report
Prepared for the American Library Association Senior Management and Executive Board to inform
its 2015 Strategic Planning Activities.” 2009.
http://www.ala.org/research/sites/ala.org.research/files/content/librarystaffstats/recruitment/L
ibrarians_supply_demog_analys.pdf
Kezar, Adrianna. “Rapidly evolving workforce trends: More research and data needed.” November
2014. https://www.tiaa-crefinstitute.org/public/institute/research/organizational-
effectiveness/workforce-trends-and-issues/rapidly-evolving-workforce-trends
Mark Puente, email message to author, October 29, 2014.
Silzer, Rob, and Ben Dowell. “Strategic Talent Management Matters.” In Strategy-Driven Talent
Management: A Leadership Imperative, edited by Rob Silzer and Ben Dowell, 3–72. San Francisco,
CA: Jossey Bass, 2010.
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
Resources
Taylor, M., & Lee, E. (2014). SPEC KIT: Vol. 344. Talent management. Washington, DC: Association
of Research Libraries.
Ulrich, D. & Brockbank, W. (2005). HR the value proposition. Boston: Harvard Business School
Press.
Weiss, A., Luesebrink, M., Glerum, A., and Ziegler, R. (2012). The Future of Library Technical
Services: Moving into the 21st Century. Presentation at the 2012 Florida Library Association Annual
Conference.
Wilder, S. (2012). The Academic Library Workforce in Transition: New Results from the 2010 ARL
Demographic Data. Presentation at the 2012 Association of Research Libraries HR Symposium.
http://www.arl.org/storage/documents/publications/2012-hrsym-pres-wilder-s.pdf
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries
Thank You
Meredith Taylor Ph.D.
meredith.taylor@austin.utexas.edu
The Next Workforce: New Directions in Higher Education and Talent Management in Academic Libraries