From Vision to ImplementationFrom Vision to Implementation

Vision of goal in place

Assemble team

Establish hierarchy

Set roadmap Set roadmap to guide the to guide the

essentials into essentials into placeplace

Vision Team Hierarchy Roadmap

EG Steering CommitteeChairman : Chief Secretary to the

Government

EG Programme Management Group Chairman : DG of MAMPU

Project Director

Sub Teams•Agencies•Consortium

E-Services Project Steering Committee

E-Procurement Project Steering Committee

GOE Project Steering Committee

HRMIS Project Steering Committee

PMS Project Steering Committee

Project Director Project Director Project Director Project Director

Project ManagerProject Implementation Team•Agencies•Consortium

Project Support Team•MAMPU•Consortium

Project ManagerProject Implementation Team•Agencies•Consortium

Project Support Team•MAMPU•Consortium

Project ManagerProject Implementation Team•Agencies•Consortium

Project Support Team•MAMPU•Consortium

Project ManagerProject Implementation Team•Agencies•Consortium

Project Support Team•MAMPU•Consortium

Project ManagerProject Implementation Team•Agencies•Consortium

Project Support Team•MAMPU•Consortium

Sub Teams•Agencies•Consortium

Sub Teams•Agencies•Consortium

Sub Teams•Agencies•Consortium

Sub Teams•Agencies•Consortium

SecretariatMAMPU

Programme Programme Management Management

StructureStructure

Road Transport DepartmentE-ServicesE-Services

Treasury, Ministry of FinanceE-ProcurementE-Procurement

Prime Minister’s OfficeGeneric Office Generic Office EnvironmentEnvironment

Public Service DepartmentHuman Resource Human Resource

Management Management Information SystemInformation System

Implementation Coordination Unit, Prime Minister’s Department

Project Monitoring Project Monitoring SystemSystem

Lead Implementing Agencies of the E-Government Pilot Projects

Project Steering Committee

Government Project Director

Vendor Project Director & Manager

Project Management

Office

Business Improvement

Process

Change Management

Operation & Support

Training & Education

Installation Management

Application Development

Web Publishing

Knowledge Base

System Development

Government Project Manager

Project Support Group

Project Project Implementation Implementation

StructureStructure

Government IT and Internet Committee

GITIC

IT Implementation Committee

JTPIT

IT Technical Committee

JTIT

IT Training and Education Committee

JLPIT

IT Consultative Committee

Governing Structure Under GITICGoverning Structure Under GITIC

Accenture Hewlett-Packard AIMS HitechniageAT&T MicrosoftCelcom NCRDataprep NTT DataDigital Oracle EDS PNB-ITFujitsu Ltd Price WaterhouseSapura Renong SolutionsSun Telekom Malaysia

Malaysian Administrative

Modernisation & Management Planning Unit

(MAMPU)

Multimedia Development Corporation

(MDC)

Web Shaper Companies

Representatives from Lead

Implementing Agencies

Conceptualisation & Planning TeamConceptualisation & Planning Team

Towards a Vision for a New Electronic

Government in Malaysia

The E-Government Information

Technology Policy and Standards

The E-Government Blueprint

5 CRFPs

Conceptualisation & Conceptualisation & Planning TeamPlanning Team

Electronic Electronic Government Government

ServicesServices

1

2

3

5

4

8

7

6

Lodgment Enables general public to submit and/or process applications electronically to the government for services

PaymentEnables electronic transfer of monies between public & government as payment for services, fees & fines

InformationEnables general public to access information on-line about government, regulations, services, etc

CommunicationsEnables government to communicate with public electronically or via multimedia medium

ProcurementEnables government to procure and/or tender electronically with respective businesses

PollingProvides easy yet secured electronic channel for government to reach out to the public for surveying purposes

Customer Care ManagementProvides general public with a one-stop help centre

Public ComplaintProvides single interface to public to relay grievance effectively and conveniently to government

Citizens & Business Service CategoriesCitizens & Business Service Categories

Citizens & Business Application LandscapeCitizens & Business Application Landscape

MissionProvide one-stop

quality service to the public delivered efficiently

and effectively through multiple delivery channels using improved processes

and innovative technology

Transaction with Payment Information General

Transaction non-Payment Information Private

Lodgment•Electronic application•Easy licensing/permitting

Procurement•Electronic tendering•Electronic ordering

Payment•Electronic fine payment•Electronic registration fee•Electronic tax payment & refund

Public Complaint•Public email box•Electronic complaint status tracking

Polling•Electronic voting•Electronic surveying•Electronic census

Communication•Electronic discussion forum•Multimedia conferencing

Information•Online government service information•Online social, culture & tourist information•Online disaster announcement•Online public speeches•Electronic publishing

Information•Online personal information•Online health record

Customer Care•Online help•Help desk service/call centre

Electronic Government Inter-Agency

Services

Public Complaint Services•Web based Complaint Form•Auto-response System•Complaints Routing & Tracking System

Human Resource Management•Personnel & Payroll•Workforce Planning•Training & Career Development

Inventory Management•JIT Inventory System•Automated Warehousing System•Electronic Procurement

Development Planning•Econometric Modeling•Data Acquisition System

Budgeting•Integrated Budgeting System•Budget Monitoring System

Project Monitoring•Planning workbench•Monitoring & Correction•Information Centre

Supplier Profile•Supplier Profile Database•Performance Evaluation System

Accounting•Integrated Accounting•Smart Card Payment System

Spectrum of Potential Inter-Agency Spectrum of Potential Inter-Agency ApplicationsApplications

Electronic Electronic Government Government

ServicesServices

1 ResearchTo provide timely access to information and efficient distribution

2 CommunicationTo improve collection and dissemination of information, and increase media coverage

3 PlanningTo enhance information flow

4 Formulation and Implementation of PoliciesTo improve process of information

5 AuditTo improve traceability

8 FinanceTo improve financial management and accountability

6 Project ManagementTo improve capabilities to plan, organise and monitor

7 Human ResourceTo improve management of human resource and availability of personal information

Map of Intra-Agency Service CategoriesMap of Intra-Agency Service Categories

9 Support ServicesTo improve workflow, increase productivity and effectiveness

E-Government Intra-Agency Applications

Finance•Financial Modeling System

Audit•Decision Tracking

Planning•Business Resumption Planning

Support Services•Meeting Management

Project Management•Project Management

Research•Document Management•Search & Retrieval•Web Info Filter

Human Resource•Human Resource Info Management

Communication•Electronic Meeting•Messaging System

Policy Implementation•Electronic Publishing

Spectrum of Spectrum of Potential Potential

Intra-Agency Intra-Agency ApplicationsApplications

Develop criteria for pilot selection and

generate list of potential pilots

Evaluate applications against selection

criteria

Confirm pilot selection through

market research and internal surveys

Finalise list of pilot applications and rollout schedule

Approach

Low

High

High

Impact

Feasibility

•High visibility•High value delivered•High transaction/usage•Improved efficiencies•High urgency

•Availability of technology•Ease of implementation•Low capital cost to government•Short timeframe – “Quick-Wins”•High user acceptance

Framework

Tier 2 :Potential

pilots

Tier :High

potential pilots

Tier 3 :Future pilots

Tier 2 :Potential

pilots

Application Prioritisation ApproachApplication Prioritisation Approach

Citizen/Business to

Government

Inter-Agency

Intra-Agency

•Electronic Delivery of Driver & Vehicle Registration, Licensing & Summons Services, Utility Payments, MOH Online Information (E-Service)•E-Procurement

•Project Monitoring System•Human Resource Management Information System

•Prime Minster’s Office – Generic Office Environment

E-Government Pilot ProjectsE-Government Pilot Projects

Electronic S

ervice

s (E-Servi

ces)

Electronic Procurement (EP)

Generic Office Environment (GOE)

HRM Information System (HRMIS)

Project Monitoring System (SPP II)

E-GovernmentE-Government

Elec

tron

ic La

bour

Exc

hang

e (E

LX)

E-Sy

aria

h

All Malaysian citizens use at least one of the services identified on a monthly or annual basis1

16 million transactions – driving license, vehicle registration, road transport summons2Over 4 million households pay electricity and telephone bills every month, over 80 million transactions a year3

Can be assessed via multiple channels4

5

6

One-stop service window

Aid revenue collection for government coffers

E-Service : Selection RationaleE-Service : Selection Rationale

Service Provider

Establishing multiple delivery channels,

developing applications and multimedia

interfaces for the purpose of service

delivery, establishing the payment mechanism and

creating a marketing programme to

encourage public usage

Gateway Provider

Providing the infrastructure to link government or utility

systems onto a common network accessible by the Service Provider

Service Supplier

Owns the information used for customer transactions and

information delivery and quality-assures service provided electronically

Sole supplier of services to the public

E-Service : Scope of TransformationE-Service : Scope of Transformation

Fina

ncia

l N

etw

ork Fi

rew

all

Firewall

JPJ TNB TM

Accountant General

Gateway Server

KioskTelephone Web TV PC Fax

InternetPublic

Domain

Government Domain

Service Supplier :Government or Organisation maintain ownership of service, data, processing service, and backoffice system

Gateway Provider :One or a few integrators building gateways to link legacy systems to public domain, competing for transactions

Service Provider :Many service providers competing over multiple channels for transaction revenue

Financial Domain

Technical Model

Business Model

E-Procurement : Selection RationaleE-Procurement : Selection Rationale

All federal, state and local government agencies purchase goods and services1

Government agencies procures an estimated total of RM35 billion per annum2Upon rollout, over 4,000 responsibility centres or government procurement points and 30,000 registered suppliers will use the E-Procurement system3

Enable most processes to be automated, reengineered and transformed from manual operation

Ensure best value for money as well as transparency and accountability in line with established procedures

Facilitate agency functions to create an integrated procurement system, enabling government to become more efficient

Deliver cost savings and faster turn around time, helping government agencies to become smart buyers

More accurate orders and fewer product returns and lower cycle time and operation costs due to electronic retrieval and submission of quotations

Suppliers will be able to extend their reach to new customers on a global basis with the creation of an electronic catalogue with internationally recognised product classifications

E-Procurement

Suppliers will benefit from the transparency created in the new system and receive faster payments

E-Procurement : Scope of E-Procurement : Scope of TransformationTransformation

GOE : Selection RationaleGOE : Selection Rationale

Enables the common functional components required to accommodate a variety of business functions1

Capable of being customised for the business needs of other departments within the government, in time evolving to support future business needs2Provides a number of building blocks that can be combined by the users in a variety of ways to meet specific business needs, or to construct more sophisticated functional components3

Generic Office EnvironmentGeneric Office Environment

Enterprise-wide Information

Management System (EIMS)

Enterprise-wide Collaboration

Management System

Enterprise-wide Communication

Management System

GOE : Scope of TransformationGOE : Scope of Transformation

Generic Office Environment

(GOE)

With the basic foundation of

electronic office in place and with the

increased awareness and literacy in ICT as a result of intense usage

and training programme, the

transformation towards more sophisticated multimedia office

environment would be user-driven

Expected benefits from GOE includes timely

access to information and knowledge, efficient

information management, data

sharing and integration in a multimedia and

paperless environment as well as better decision

making due to its collaborative and data

analysis capability

GOE : Scope of TransformationGOE : Scope of Transformation

HRMIS : Selection Rationale HRMIS : Selection Rationale

Provide a single interface for government personnel to perform human resource management functions in an integrated environment1

Serve as a central repository for human resource data capture to enable better access to strategic and consolidated human resource information for government agencies, contributed towards better planning and management of government human capital2

HRMIS : Scope of TransformationHRMIS : Scope of Transformation

Achieve effective staffing and rightsizing of the public service through better availability of human resource management information

Automate human resource operational processes which are currently done manually

Build up-to-date consolidated human resource information for effective planning among agencies

Provide paperless human resource management capabilities among agencies such as electronic distribution of human resource policy manuals and circulars

Provide an open and flexible system, which will fulfill and improve the information needs of operational and managerial processes at different levels of government

Achieve better communication, horizontal integration and more streamlined processes by establishing a richer collaborative systems environment among the agencies so as to provide a single window access to human resource management transactions that cut across agencies

PMS : Selection Rationale PMS : Selection Rationale

Provide accurate and timely capture of project information1

Ensure that up-to-date information is available in a variety of formats to enable management at all levels to analyse, forecast and prepare reports of development projects

2Facilitate management in formulating policies and making better decisions for future planning based on historical information

3

Project Monitoring System

Establish a richer collaborative

systems environment among

government agencies to maximise

the efficiency and effectiveness of

project monitoring and communication

processes

Provide an open and flexible system, which will fulfill and improve the information needs

of operational and managerial processes at different levels of

government

Provide paperless project monitoring capabilities among

agencies involved in project monitoring

PMS : Scope of TransformationPMS : Scope of Transformation

ELX : Selection Rationale ELX : Selection Rationale

Improving the mobilisation of the nation’s human resources1

Ensure that manpower utilisation is optimised through the systematic matching of job seekers to job vacancies2

Electronic Labour ExchangeElectronic Labour ExchangeElectronic Labour ExchangeElectronic Labour Exchange

One-Stop centre for the labour market

information

Job Clearing System

(JCS)

Labour Market

Database (LMD)

Office Productivity

System (OPS)

ELX : Scope of TransformationELX : Scope of Transformation

E-Syariah : Selection Rationale E-Syariah : Selection Rationale

Introduce administrative reforms to upgrade the quality of service of the Syariah Courts1

Improve the productivity and efficiency of the Syariah Courts management nationwide

2Enhancing the effectiveness of the Islamic Justice Department (JKSM) in coordinating and monitoring its respective agencies

3

Title

Court Case Management

System

Syarie Lawyers Registration

System

E-Syariah PortalLibrary

Management System

E-Syariah : Scope of TransformationE-Syariah : Scope of Transformation