Post on 15-Jan-2015
description
From victims to partners – engaging the public
Ben Page, Chief Executive, Ipsos MORI
ben.page@ipsos.com
31%
19%
33%
31%
13%
19%
7%
8%
Many think government has done too much...
Base: 1,002 adults in Great Britain aged 16+. Split sample between the two statements. Fieldwork dates: 13-19 May 2010
In recent years government and public services have tried
to do too much, and people should take more responsibility for their own lives (Base: 512)
I am worried that government and public services will do too
little to help people in the years ahead (Base: 490)
Strongly agree Tend to agree Tend to disagree Strongly disagree
Q Please tell me to what extent you agree or disagree with the following statement.
Source: Ipsos MORI
26
35
39
14
12
26
38
31
27
14
11
4
Trust in politicians low, but...
Base: All adults aged 15+ (1,001), fieldwork dates: 19 August – 25 August 2011
% Tend to disagree % Strongly disagree% Tend to agree% Strongly agree
Q To what extent do you agree or disagree with the following statements?
Source: Ipsos MORI
When it comes to the quality of local services it is time we
stopped blaming the politicians and started making the effort to
sort things out for ourselves
Society is not run to help people like me
In general, the people in charge know best
But ultimately the public support the “enabling state”, the “nanny state”
and even the “nudging” state
So far trends in wrong direction
Proportion who have given any unpaid help to non-relatives in the last 12 months
Base: All valid responses from core sample in England (~8,000 surveyed per wave) Source: Citizenship Survey
Base: England c.8,700 adults aged 16+ (Citizenship Study 2009/10)
IMD Deciles (England)
Formal volunteering in last 12 months
% of respondents
Informal volunteeringin last 12 months
England
Volunteering and giving on a downward slide - can explain by background characteristics…
Private sector seen as efficient by some– But concerns about the impact of the profit motive
Low awareness and misunderstanding of third sector role
– Do they have the right skills?
– Can volunteers really provide services?A lot of services would obviously be better if there was competition…but there has got to be certain services that are provided no matter what and don’t work for a profit, they have a conscience.
Female, 16-24, London
With the best will in the world, a voluntary person is not as skilful at the job as someone who was employed and paid to do the job, we would hope anyway.
Male, 65+, Kent
Mixed views of private sector involvement - and low awareness of voluntary/charity sector capabilities
Source: Ipsos MORI/2020 Public Services Trust, 2010
13%
28%
20%
20%
16%2%
Two in five don’t mind who provides health services as long as they are free of charge
Q To what extent do you agree or disagree with the following statement: “As long as health services are free of charge, it doesn’t matter to me whether they are provided by the NHS or a private company”
Don’t know
Strongly disagree
Tend to disagree
Neither agree nor disagree
Tend to agree
Strongly agree
41%36%
Base: 993 English adults 18+, interviewed face-to-face, 18-24 February, 2011 Source: Ipsos MORI /Nuffield Trust
11
53
37
11
16
18
30 17
17
% Charities / NFP orgs % Private companies % Public authorities % Don't know
Source: Ipsos MORIBase: 1,001 British adults, 20-26 November 2009
Providing a caring and compassionate service
Understanding what service users need
Charities and not for profits are top-of-mind for care
Some charities and some private companies receive funding from government to provide certain public services, such as healthcare services, care for the elderly, services for disabled people etc. Other public services are provided directly by public authorities such as the NHS or local councils. Of these three types of service provider, which one do you think would be BEST at…
12
29
21
27
29
25
30 19
20
% Charities / NFP orgs % Private companies % Public authorities % Don't know
Source: Ipsos MORIBase: 1,001British adults, 20-26 November 2009
Providing the best quality of service for the money
Providing a professional and reliable service
Some charities and some private companies receive funding from government to provide certain public services, such as healthcare services, care for the elderly, services for disabled people etc. Other public services are provided directly by public authorities such as the NHS or local councils. Of these three types of service provider, which one do you think would be BEST at…
Attitudes to best provider for quality of service are more mixed
13
25 16 39 20
% Charities / NFP orgs % Private companies % Public authorities % Don't know
Source: Ipsos MORIBase: 1,001British adults, 20-26 November 2009
Deciding exactly what type of service should
be provided
Some charities and some private companies receive funding from government to provide certain public services, such as healthcare services, care for the elderly, services for disabled people etc. Other public services are provided directly by public authorities such as the NHS or local councils. Of these three types of service provider, which one do you think would be BEST at…
…and charities / NFPs do need to fit into context of wider service provision
812
171720
27262525
344537
465755
6257
7074
8881
74727168
636260
5547
4039
3431292926
19171480
11110
DoctorsTeachers
ProfessorsJudges
ScientistsClergyman/Priests
The PoliceTelevision News Readers
Social workersThe ordinary man/woman in
Civil ServantsManagers in the NHS
PollstersTrade Union officials
Local councillorsBusiness Leaders
BankersManagers in local government
JournalistsGovernment Ministers
Politicians generally
% Not trust % Trust
Need to engage trusted public servants...
Q. “For each, would you tell me whether you generally trust them to tell the truth or not?”
Base: 1,026 United Kingdom adults aged 15+, 10-16 June 2011 Source: Ipsos MORI/BMA
10%
10%
19%
24%
26%
26%
19%
49%
44%
28%
26%
24%
21%
32%
What the CJS said to the public under Labour
Q. Which of these phrases best describes the way you would speak about the Criminal Justice System as a whole?
Overall
Police
Prisons
Magistrates’ courts
CPS
Crown court
Probation
% Be critical % Speak highly
Source: Ipsos MORI, 2006Base: Wave 4 All staff within CJS agencies (2,402). Fieldwork: 1st June – 12th July 2006
Doctors
GPs
70%
Critical Favourable
3%
71% 7%
23%40%
Similarly, medical professionals got better paid and put the boot into the NHS
NHS senior clinical managers
Practice nurses 15%47%
Hospital nurses 10%42%
40%
43%
13%
4%
Finally - leaders or led??
The public don’t respect people in authority enough
Don’t know
Q Which of the following do you think is the bigger problem in Britain today?
Base: All adults aged 15+ (1,001), fieldwork dates: 19 August – 25 August 2011 Source: Ipsos MORI
People in authority haven’t done enough to deserve the
public’s respect
Neither