Forget about IT: How about Lync Inside Business Applications?

Albert KooimanSenior Technical Product Marketing ManagerMicrosoft Corporation

Session Objective

Show demos of the Lync Platform in actionEnhancing collaboration among peopleReaching the right peopleCustomer Care

Communications Enabling your Business

4

Enhance Communications

•“Enhanced Presence”

•“Click to Communicate”

•Communications context

Cut-down Human Latency

•Notifications and Alerts

• Interactive Outbound

•Expert Finder

Extend the Reach of the Application

•Web Chat

•Query-Response Bots

• Interactive Voice Response

Enhancing Collaboration among People Communicating

Contextual Collaboration

demo

Messing with Presence

demo

Conversation Translator

demo

Proposal Tracker

The Lync/OCS Virtual receptionist is a touch screen kiosk application for an unattended office lobby. The application serves as a communication portal for visitors to meet with or talk to company personal. The solution utilizes a touch screen monitor, a camera, and microphone to communicate with personnel.

The solutions is for situations in which a receptionist either cannot be present or is not a cost effective option for receiving visitors.

Save money on reception costs while enhancing security.

Visitor ReceptionLync OCS Virtual

Receptionist serves in an unattended office lobby to give visitors access to personnel.

Provide secure access to guests via Lync. Visitors can search personnel and begin conversations from the kiosk.

Visit www.insource.com to learn more.

ProtoSphere – Don’t Just Meet, Engage

ProtoSphere creates an always on virtual collaboration workspace to bring people together in the enterprise.

Learn more at www.protonmedia.com. Watch a short video demo of ProtoSphere. Read a case study on how research firm PPD utilizes ProtonMedia and Microsoft Technologies.

Immersive, Social, Learning in the Cloud

Virtual Collaboration

ProtoSphere leverages Lync and SharePoint to bring the right people and the right data together at exactly the right moment to increase the speed and effectiveness of knowledge transfer.

It is a humanized, social display layer of interconnected shared spaces. Each representing an always on Lync conference call working both in the cloud and on premises.

Participants are represented by an avatar connected to a SharePoint profile, blog and wiki. Allowing your organization to leverage the power of social production to create and manage knowledge.

Hold your culture together over distance in an engaging, human way with an immersive 3D environment.

The contextual environment makes learning transformative and is fully integrated with your unified communications infrastructure.

Cutting down Human Latency

Outbound Communications

demo

Reminder Bot

setreminder "stop presenting" 6/26/2012 6:50:00 AM

Crew Dispatch System

Fortek Vision Call-Out allows all emergency responders in the field to receive relevant information instantly and simultaneously on the appropriate delivery channel, such as TETRA, Short Message Service, or instant messaging delivered by GPS.

With Lync as the communications backbone it takes advantage of rich presence information, instant messaging, voice calls, and conferencing. As a result, emergency response agencies can integrate instant data communications into live crisis-management operations and federate with undeclared agencies during an emergency.

The VISION Call-Out application provides operators with a view of their resources on a map and the ability to select an action:Send an instant message containing details of an incident.Perform a call-out message requesting a response from the officer—this then changes that person’s status within the system.Send a message and a URL with an image—for example, to be used in a missing person’s alert.

Emergency ResponseFortek Vision enables emergency responders to quickly report on and asses resource availability and incident response needs.

For more information visit www.fortek.co.uk.

Fortek Vision

demo

IM an Expert

Consumers to Business Scenarios

Inbound Communications

demo

Sustained Engineering Bot

demo

Visual IVR

demo

Contact Center demo

prairieFyre Contact Center is a modular, integrated software suite that provides sophisticated contact center functionality. It combines Automatic Call Distribution (ACD) and a modular suite of feature-rich, web-based applications with presence-aware telephony, conferencing, messaging, and agent mobility in a familiar, easy-to-use Microsoft Office interface.

Customers can quickly be recognized and calls can be prioritized and routed to the appropriate areas.

Supervisors can control agents and queues and with real-time reporting and forecasting adjustments can quickly be made to maximize service and optimize resource utilization.

prairieFyre Contact Center is for companies with 10-250 agents. It delivers a broad feature set without the complexity or high costs associated with larger deployments.

Contact CenterprairieFyre Contact Center allows for efficient distribution, monitoring, and control of both in office and remote agents.

See prairieFyre Contact Center for more information.

prairieFyre Contact Center for Lync

Wrap-up

Lync Server 2010

UC Managed API 3.0

Notifications & Alerts

Bots & IVR

Contact Center

Portals & GatewaysYour Server Application

Lync 2010 Managed API

Integrate Lync 2010

Contextual Conversations

Extend Lync 2010

Build your Kiosk UIYour Client Application

Lync 2010

Two Key APIs: Lync Managed API & UCMA

Questions and Answers

Lync Sessions at TechEd Europe 2012Tuesday

14:45 in G106: EXL312 - Forget about IT, How about Lync Inside Business Apps?!16:45 in E102: EXL313 - Lync 2010: Planning Voice Features

Wednesday17:00 in D204: EXL313 - Lync Deep Dive: Dial Plans and Voice Management

Thursday8:30 in Hall 9B: EXL314 - Microsoft Lync 2010: Availability, Resiliency & Recovery10:15 in Emerald: EXL412 - Lync Deep Dive: Edge Media Connectivity with ICE14:45 in Emerald: EXL411 - Best Practices in Securing Lync Edge Servers

Friday10:15 in Hall 2: EXL410 - Lync 2010: Planning Voice Deployments 14:45 in Hall 9B: EXL308 - Lync Server Notes from the Field: Deployment Options

Resources

Connect. Share. Discuss.

http://europe.msteched.com

Learning

Microsoft Certification & Training Resources

www.microsoft.com/learning

TechNet

Resources for IT Professionals

http://microsoft.com/technet

Resources for Developers

http://microsoft.com/msdn

Evaluations

http://europe.msteched.com/sessions

Submit your evals online

© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to

be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS

PRESENTATION.