Post on 29-Mar-2015
Fishworx TrainingReminders and Feedback
Daily Use of Fishworx• Website enquiries to be zero• Not Contacted to be zero• Messages to be zero• Reminders to be zero• Make sure any email from a client is added to FW or if on already is
updated• Make sure any phone in or walk in is added to FW or if on already is
updated
Website EnquiriesCalled first thing in the morning and appropriate info sent and reminder set
Click on red square to get enquiry info
Call client and insert notes – leave as no call type and not contacted
Final stepsAssign notes – Assign call type – Assign reminder date – Change status to contacted - Not contacted will
change at top will change
Not ContactedClients we could not reach the day before
Click on Not Contacted - call client complete all the regular info – call type – reminder – notes – change to contacted and click update
Do the same with next enquiry and make sure zero at the close of day if possible, if not call next day and always make sure your clients are all called
and changed to “contacted” with a reminder set
Client emails in
Search FW – Click on feedback – paste clients email in keywords, change to All staff – all call types – all statuses – click on calendar and search for a couple
years back – click find (calendar only defaults to 2 weeks back)
Client info comes up and you can see where they came enquiry came from and all correspondence
Add all relevant info and click update
All Walk in’s or Call in’sAdd name/ email/ telephone number – Set reminder – complete notes – click
on add
Doing Bulk moves on Feedback
Click on All – Change status to Contacted or Done – Click on goYou can also click on pages on the bottom if you would like to skip ahead or
back for any reason
Calling up all Clients and checking on details/Finding lost reminders
Click all assigned – all call types and all statuses – click on calendar and back date to required date – click find
Thank You