Finding Innovation in the 500lbs Gorilla

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Presentation at IA Summit 2007 on how we overcame fear, built trust and made believers out of the team to get time and support for dedicating time for innovation. Updated 2008 for AOL presentation.

Transcript of Finding Innovation in the 500lbs Gorilla

Finding Innovation in the500 lbs Gorilla

~ or ~Overcoming Fear, Building Trust and

Making Believers

Kevin Cheng, Raptr Tom Wailes, Yahoo!, Inc.

is not

Justifying design’s role in a project

Justifying design’s role in a project

How to be creative

Justifying design’s role in a project

How to be creative

THE Innovation ProcessTM

Justifying design’s role in a project

How to be creative

THE Innovation ProcessTM

yHaus

Brickhouse

Yahoo! Berkeley Research

Hack Day

yHaus

Brickhouse

Yahoo! Berkeley Research

Hack Day

innovation

“Creativity is … the act of producing new ideas, approaches or actions, while innovation is the process of both generating and applying such creative ideas…[to] convert them into novel, useful and viable commercial products, services, and business practices.

wikipedia.org

is

Making time to innovate

Overcoming Fear

Communicating Ideas and Process

Overcoming Fear

Overcoming Fear

Building Trust

Overcoming Fear

Building Trust

Making it Happen

Overcoming Fear

Building Trust

Making Believers

AN Innovation Process

AN Innovation Process(that you can do)

Overcoming Fear

“a distressing emotion aroused by impending danger, evil, pain, etc., whether the threat is real or imagined; the feeling or condition of being afraid.”

Fear

Wasted Time

High Cost

Diverted Resources

Failure

Missed Opportunities

The Unknown

photo by cayusa

Start Small

doing small things

1 DaySeveral People

Focus on StorytellingBased on Research

Design Day

1 DayCross FunctionFocus on Users

Fun and Memorable

Local Field Day

1 DaySeveral People

Focus on StorytellingBased on Research

Design Day

1 DayCross FunctionFocus on Users

Fun and Memorable

Local Field Day

2 Days2 Designers

Stakeholder Review

Design Exploration

1 DaySeveral People

Focus on StorytellingBased on Research

Design Day

saying small things

Overcoming FearRecognize the fears

Say small things

Do small things

Let others influence for you

Set expectations

Demonstrate Success

Building Trust“1. reliance on the integrity, strength, ability, surety, etc., of a person or thing; confidence.

2. confident expectation of something; hope”

Design Thinking

Design Deliverables

1 DaySeveral People

Focus on StorytellingBased on Research

Design Day

1 DayCross FunctionFocus on Users

Fun and Memorable

Local Field Day

2 Days2 Designers

Stakeholder Review

Design Exploration

1 DaySeveral People

Focus on StorytellingBased on Research

Design Day

Show Me

Design Thinking

Design Deliverables

Design Thinking

Design Deliverables

1 Month

People

IdeaScope

Involve the Team

Keep StakeholdersInformed

Design Thinking

Design Deliverables

Design Thinking

Design Deliverables

Building Trust

Mutual respect & honesty

Track record of delivery

Transparency of process

Clear communication (“show me”)

42

Making Believers“belief is the psychological state in which an individual is convinced of the truth of a proposition.” -wikipedia.org

Idea Reality

“The output of a committee is a function of the quality of its members and how they're led.

As the iPod came together, it garnered more and more attention from Jobs, whose insistence on excellence and high standards are stamped onto the gadget as indelibly as Apple's logo.” - Wired

Béhar ... routinely brings executives to his door, saying,

"We want to be the Apple of our industry."

Béhar ... routinely brings executives to his door, saying,

"We want to be the Apple of our industry."

And Béhar has an impertinent question for them, too:

"Do you have the guts?"

“Development of the game took about five years ... to make sure everything was ready for launch.”

Idea

Outline

Manuscript

Idea

Outline

Manuscript

Idea Focus

Refinement/Feedback

EditorCover DesignBook DesignAttorney ReviewPrintingIndexingDistributionReview CopiesMedia KitPromotion

20%

Overcoming Fear

Making time to innovate

Making time to innovate

Building Trust

Making time to innovate

Communicating Ideas and Process

Making time to innovate

Communicating Ideas and Process

Making Believers

Making time to innovate

Communicating Ideas and Process

Making it Happen

THANK YOU

kevin: kc@kevnull.comtom: twailes@yahoo-inc.com