Rockefeller Habits

Filex 2010by

Justin Tamsett

and

Trent Brown

Introducing Trent Brown

What is it?

www.gazelles.com

SystemSystem not just a plan (Habits)

Routine will set you free

First step is a mindset change:

Playing to Winor

Playing not to lose

Why do you do it?

• Success of a company is based on the decisions you make – People– Strategy– Execution– Cash

• Benefits – Priorities - focus and results (iterative gains)– Metrics - critical number– Meeting - routine

What is it trying to help you achieve?

Right Things Right Model

How are your habits? rh_checklist.pdf

The Plan – what is it all about?

You know the answers, it’s the questions you don’t know

Static Dynamic

What do you need to do to prepare?

Member survey (every 6 – 12 months)

Staff survey (every 6 – 12 months)

SWOT

Tip - use:

Start, Stop, Keep survey

www.zoomerang.com

What do you need to do to prepare?

You know the answers, it’s the questions you don’t know

Values

Tip:

Post it note values

Values

Values

The Why - Purpose

• Why do you do what you do?

• What is the higher reason for being?

• Usually a single word

Innovation

Competitiveness

Ubiquity

Smart returns

through customer

collections

The Why - BHAG

• 10 – 25 years out

• Audacious but not bragaudacious

• Must align with core purpose

Kill Adidas(competitive)

Software, anytime,

anyplace, anywhere

(Ubiquity)

PROFIT X

• Secret sauce

• How you will

multiply profit

The Where – Sandbox

• This is your niche market

• Must answer 3 questions

1. what is your geographic market

2. what are your products or services

3. What is your customer type

• It is what you want to dominatedominate

• It does not have to encompass everything

The Where – Targets & Thrust

• Desired Financial outcomes

• Fill in key thrust last

• 3 things that will ensure

- you achieve your financial goals

- dominate your sand box

- deliver on your brand promise

The Where – Brand Promise

• 3 ways you are better than your competitor

• 3 ways you matter in the mind of the customer

• Outlawed word: Quality & value

• Not the expectations of customer

Speed, consistency Fun for kids

Low fares, lots of

flights, lots of fun

The What - Goals

• This is where you get real and things are predictable

• No need one on one mapping but making conscious decision not to work towards 3 – 5 year goals.

• As per column 3 but will assist with 12 months projections

The How - Actions

• Critical to success• Balanced – good v evil

• Biggest decisions

• Related to critical numbers

• Driving you one step closer to vision

• Past predicts the future

• Based on key metrics

• Customise for your industry

Theme - Scoreboard, Rewards

• Visual connect

• Decorations

• Scoreboards

• Celebrate success

• WIIFM - what’s in in for me

• Engage Staff – make it fun• Create excitement

Theme - Scoreboard, Rewards

Theme - Scoreboard, Rewards

Theme - Scoreboard, Rewards

Meeting Rhythm

Daily 15 Minutes

- key

numbers - what’s up

- rock

Weekly1Hr progress

meeting

Monthly

2 – 3 hours to solve problems

Proof is in the Pudding

40% increase in transactions

20% increase in revenue

Recognition

Trent BrownTrent.brown@ezypay.com.au

1300 762 726www.ezypay.com.au

Justin TamsettB.Ed (Phys & Health Education)

For an email copy of the notes email Justin:

jt@activemgmt.com.auAnd for more information on Active Management

go to: www.ActiveMgmt.com.au