Post on 01-May-2022
Safety Leadership Through Habit Mastery
Module: Feedback
© 2020 Habit Mastery Consulting
National Grid © 2020 Habit Mastery Consulting 2
• Intro: 1 to 15
• Part 1 Willpower: 16 to 23
• Part 2 Neurology of Habit: 24 to 40
• Part 3 Feedback: 41 to 63
• Part 4 Habit Anatomy: 64 to 86
• Part 5 Habit Challenge: 87 to 106
Table of Contents
National Grid 2
Leadership & Safety
© 2020 Habit Mastery Consulting
National Grid 3
Leadership & Safety
© 2020 Habit Mastery Consulting
National Grid 4
Leadership & Safety
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National Grid 5
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National Grid Values
• 1 year/ 4 modules
• 1 value per module
• One skill per module
• Targeted, force multiplier
• Training then follow up (aka The 60 Day Habit Challenge)
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• Connect leadership skills to creating a generative safety culture
• Compare behaviors of effective leaders and not so effective leaders
• Identify opportunities to provide effective, positive feedback
• Understand why you do what you do & how to change it
• Create a new feedback habit using the anatomy of a habit
• Practice that habit in the 60 Day Habit Challenge
Outcomes And Insights
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We’re in this together
• 60 days of support and accountability
• Find the app on Airwatch, Catalogue
• If searching on App Store or Google Play, be sure to use the “The”
• It’s the one with this green leaf icon.
Locate The Habit Challenge App
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• Foundation
• Discussion
• Feedback
• Discussion
• Habit Anatomy
• Discussion
• Start The Habit Challenge
• Q&A
Agenda
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PRINT/VIEW HABIT TRAINING GUIDE
LINK IN CHAT
pg #
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Engaged Leadership & Safety
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Generative Safety Culture
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WHO IS A LEADER?
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Foundation Willpower Vs Habit
Pt 1
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The Habit Superhero
• Guinness World Record Holder for longest line of toothbrushes
• Author of 365 Ways to Live Generously
• Founder, Habit Mastery Consulting
About Me
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KNOWLEDGE, WILLPOWER AND MOTIVATION ARE NOT ENOUGH
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Quotable
“YOU CAN KNOW ALL THE RIGHT THINGS TO DO, BUT IF YOU’RE TIRED, HUNGRY, STRESSED OUT, OR BUSY…
YOUR BRAIN MIGHT FOLLOW THE PATH OF LEAST RESISTANCE.”
SHARON LIPINSKI
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“THE REALITY OF YOUR DAILY LIFE IS THE RESULT OF THE HABITUAL ACTIONS AND DECISIONS YOU MAKE EVERYDAY. INTENTIONALLY MAKE A HABIT OF THE THOUGHTS, BELIEFS, AND BEHAVIORS
THAT SERVE YOUR PURPOSES.” SHARON LIPINSKI
Quotable
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TRAINING IS NOT ENOUGH
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Foundation What exactly is a habit?
Pt 2
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A HABIT IS A ROUTINE OF BEHAVIOR THAT IS REPEATED REGULARLY AND TENDS TO OCCUR UNCONSCIOUSLY.
WIKIPEDIA
What Is A Habit?
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The Neurology Of Habit
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• Decision making
• Planning ahead
• Focusing thoughts
• Paying attention
• Learning
• Considering several different yet related lines of thinking
• Evaluating the future consequences of current activities
• Working toward a defined goal
• Predicting outcomes
• Interpreting social cues
• Moderating your own social behavior
• Determining good and bad, better and best.
• Retaining information while performing a task
• Determining what information is relevant to the task in progress
• Keeping the objective of the task in mind at the same time.
Pre-frontal Cortex Involved In
pg 3
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Complacency
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REPETITION IS THE MOTHER OF HABIT
pg 4 pg 4
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YOU ARE NOT YOUR NEURAL PATHWAYS
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HOW LONG DOES IT TAKE TO CREATE A HABIT?
QUESTION
pg 4
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• Motivation
• Pleasure
• Complexity
• Existing neural pathway
• Frequency
• Support
Factors In How Long
pg 4 pg 4
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IF YOU CAN CREATE A BAD HABIT YOU CAN CREATE A GOOD HABIT.
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In Your Groups…
• Someone in your life who has made a significant impact on you.
• What did you learn from them?
• How did they motivate and stretch you?
• Why did you listen/respond to them in a positive way?
• What attributes did/do they have that made them successful?
Break Out!
pg 5
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Feedback Habit Mastery
Pt 3
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What Does Do The Right Thing Mean To You?
• Keeping your word/Being trustworthy
• Site visits
• Talking about safety/Holding safety meetings
• Treating people fairly
• Giving fact based, timely feedback
• Incorporating feedback
• Letting people know what’s going on/ regular updates
• Transparency
• Giving respectpg 6
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• Q22: Is more likely to let me know when I'm working safely, than when I'm working unsafely.
• Q42: Provides as much positive as negative feedback on safety.
• Q39: Notices and praises good safety-related behaviors. Our process safety efforts are leading to continuous improvement.
• Q40: Gives positive feedback and recognition when appropriate.
Generative Safety Culture Survey
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• There are no significant barriers at work to doing my job well
• I receive good quality support from other teams/departments I work with
• When changes are made where I work, communications are clear
• Where I work, it is safe to say what you think
Grid:Voice
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• Improves communication
• Builds confidence
• Creates trust
• Promotes engagement
• Inspires better quality work
• => Safety
Value of Positive Feedback
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THE RIGHT EMOTION, TO THE RIGHT DEGREE,
WITH THE RIGHT PERSON, AT THE RIGHT TIME, IN THE RIGHT PLACE.
EMOTIONAL INTELLIGENCE (EQ)
pg 7
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The Value Of EQ
Technical Capabilities
People Capabilities
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• Stronger relationships
• Higher self-esteem
• Greater life satisfaction
• Quality of life
Source: "The relationship between emotional intelligence and psychological wellbeing”
• People with average IQs outperform those with the highest IQs 70% of the time.
• “Of all the people we’ve studied at work, we’ve found that 90% of top performers are also high in emotional intelligence.
Source: Talent Smart
Value of EQ to You
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• Help people capitalize on their natural talent, skills and potential
• Build their skills and confidence
• Support their long-term growth and career trajectory
• Open up their mindset to what’s possible and different perspectives
• Change behavior
Value of EQ to Your Team
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• Builds stronger teams and relationships
• Improves levels of engagement, productivity and safety
• Enjoy coming to work
• Know that the company values employees
• Improves ability to recruit and retain people
• Creates a competitive advantage
Value of EQ to National Grid
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In the chat box… What you might see or experience from someone with low emotional intelligence? Capture these signs on Page 8 in your workbook.
• For example… Inflexible, unwilling to adapt, accept or respond to feedback
• For example… too critical, insensitive, too demanding
Contrast to Characteristics of High EQ on Page 8 in your workbook.
Chat Box…
pg 7/8
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Learn to control and redirect destructive behaviors and emotions
• Pause, breathe and think before acting out
• Reflect on your emotions. Right emotion? Right degree? Right person? Right time? Right place?
• Reframe to a positive intention
• Get curious, ask questions, gather facts
• Share thoughts and feelings in a composed and authentic way
Self-Regulation
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What self-regulation strategies help you…
• Calm down
• Get perspective
• Have productive difficult conversations
Chat Box…
pg 7/8
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• “How you celebrate is more predictive of strong relations than how you deal with disagreements” Shelly Gable, Professor at University of California
• When people share something important to them, how we respond can either build the relationship or undermine it.
• Active Constructive Responses can strengthen relationships.
Active Constructive Response
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Response Types ExamplesCONSTRUCTIVE DESTRUCTIVE
ACTIVE
HAPPY WITH
Verbal: Responding enthusiastically, encouraging elaboration, reliving the moment
Non-Verbal: Maintains eye contact, displays positive emotion, nods head, smiles
That is great news! You’re a rock star! Tell me all about it!
We should go out and celebrate!
UNHAPPY WITH
Verbal: Pointing out the downside
Non-Verbal: Displays negative emotions, frowns, sighs, laughs out loud in a demeaning way
Sounds like a lot of responsibility You already have too much on your plate
Do you really think you can handle it?
PASSIVE
HAPPY FOR
Verbal: Happy but lacking enthusiasm, or downplaying
Non-Verbal: Little eye contact, turning away, not actively listening to the whole story
That’s cool Congratulations
UNHAPPY FOR
Verbal: Lacking any interest
Non-Verbal: Little to no emotional expression at all, not paying attention
Ok Did you get the report done I asked you for? pg 9
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Positive Feedback Candidates
OUTCOMES PROCESSES MILESTONES
No Incidents Successful Critical Lift Everyone Home Safe
Project Milestones On Time
On Budget
Good Question Job Brief Participation
Good Catch Followed Plan
Situational Awareness Good Thought Process
Good Collaboration Good Follow Up
Wearing PPE Safety Stop
Safety Moment Lessons Learned
Birthdays New Family Members
Certifications Professional Education
Promotions Work Anniversaries
pg 10
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Positive Feedback Candidates
What do I want to see more of?Recognize it when it happens!
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• Face to Face: Private or Public
• Electronic: Text, Phone Calls, Emails
• Written: Cards, Letters, Sticky Notes
• Meetings: Hub, Debriefs, Safety
• Web: Appreciate Program, Yammer
Where You Provide Positive Feedback
pg 10
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What Are Your Most Important Roles?
Parent Spouse Sibling Offspring
Friend Neighbor Volunteer Place of Worship
Utility Worker Engineer Construction
ManagerContract Manager
Project Manager Supervisor Safety
Professional Lineworker
pg 11
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What Are Your Most Important Values?
Faith Family Community Service
Adventure Travel Spontaneity Creativity
Stability Independence Security Success
Humor Honesty Integrity Kindness
Respect Justice Accountability Loyalty
Education Learning Connection Growth
Courage Curiosity Reason Tolerance
pg 11/12
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In Your Groups…
• Your roles and values.
• Why is it important to you to be a better leader?
• How do you contribute to a safer workplace?
• How will giving more positive feedback impact your leadership?
• How will being a better leader impact your personal life?
Break Out!
pg 11
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Make a New Habit
Pt 4
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Anatomy Of A Habit
IT ALL STARTS HERE
TRIGGER ACTION REWARD
!pg 13
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More About Triggers
TRIGGER
!pg 13
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More About Triggers
ALARM BRUSH TEETH GET DRESSEDSHOWER
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More About Actions
Simple
Specific
Attainable
1
2
3
pg 9 pg 13
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Positive Feedback Candidates
OUTCOMES PROCESSES MILESTONES
No Incidents Successful Critical Lift Everyone Home Safe
Project Milestones On Time
On Budget
Good Question Job Brief Participation
Good Catch Followed Plan
Situational Awareness Good Thought Process
Good Collaboration Good Follow Up
Wearing PPE Safety Stop
Safety Moment Lessons Learned
Birthdays New Family Members
Certifications Professional Education
Promotions Work Anniversaries
pg 10
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More About Rewards
REWARD
pg 13
Cheap
Easy
Healthy
At End
1
2
3
4
CAUTION: AVOID LONG-TERM, END OF THE LINE REWARDS
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4 Types of Rewards
FIST PUMP
CHEST BUMP
CLAP/SNAP
END ZONE DANCE
JUMP/FREE THROW
PAT ON BACK
SALUTE
SELF HI-FIVE
PHYSICAL- MOVEMENT
PHYSICAL- REACTION EMOTIONAL SOCIAL
COFFEE /TEA
GATORADE
CANDY
MINT
GUM
LUNCH
SNACK
BRUSH TEETH
TO-DO LIST
SONG
ROCKY THEME
GRATITUDE
MANTRA
PIC OF FAMILY
HEAR CROWD
RING A BELL
YAMMER
CALL A FRIEND
TEXT FAMILY MEMBER
HANDSHAKE
HI-FIVE
FIST BUMP
THUMBS UP
pg 14
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What positive feedback behavior do you want?
• Call Out
• Focus On The Good
• Celebrating
• See Something (Good) Say Something
Choose a Safety Habit!
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Leadership & Safety
© 2020 Habit Mastery Consulting
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Create Your Habit
CALL OUT V1
JOB BRIEF CALL OUT FIST BUMP
!pg 15
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Create Your Habit
CALL OUT V2
INCIDENT FREE DAY
CALL OUT “WORK SAFE, HOME SAFE”
!pg 15
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Create Your Habit
FOCUS ON THE GOOD V1
PROJECT UPDATE
SHARE LESSONS LEARNED
COFFEE
!pg 15
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Create Your Habit
FOCUS ON THE GOOD V2
GOOD CATCH
CELEBRATE/SHARE GOOD CATCH
“KUDOS”
!pg 15
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Create Your Habit
CELEBRATING
PERFORMANCE HUB MEETING
CELEBRATE TEAM
SUCCESSES
APPLAUSE
!pg 15
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Create Your Habit
SEE SOMETHING (GOOD) SAY SOMETHING
GOOD SAFETY
OBSERVATION
“I LIKE IT” “KEEP IT UP”
“THAT WAS EASY”
!pg 15
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Create Your Habit
!JOB BRIEF CALL OUT FIST BUMP
GOOD CATCH SHARE IT “KUDOS”
ANY MEETING CELEBRATION APPLAUSE
LOOKS GOOD “KEEP IT UP” “THAT WAS EASY”
INCIDENT FREE DAY CALL OUT “WORK SAFE”
PROJECT UPDATE LESSON LEARNED COFFEE
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THE MINIMUM REQUIREMENTMY FAVORITE STRATEGY
pg 15
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MY HABIT PLAN IS TO (INSERT YOUR ACTION STEP) EVERY (INSERT YOUR TIME FRAME) RIGHT
AFTER (INSERT TRIGGER). I WILL REWARD MYSELF BY (INSERT REWARD HERE). ON DAYS THAT I
DON’T WANT TO DO MY NEW HABIT, I WILL (INSERT MINIMUM REQUIREMENT).
HABIT ACTION PLAN
pg 15
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MY HABIT PLAN IS TO CALL OUT SOMETHING GOING WELL OR SOMEONE WHO DID SOMETHING GOOD EVERY WORK DAY RIGHT AFTER I START A JOB BRIEF. I WILL REWARD MYSELF BY GIVING A FIST BUMP. ON DAYS THAT I DON’T WANT TO DO
MY NEW HABIT, I WILL SAY, “GOOD JOB”.
CALL OUT
pg 15
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MY HABIT PLAN IS TO SHARE SOMETHING THAT’S GOING WELL RIGHT AFTER I START GIVING A
PROJECT UPDATE. I WILL REWARD MYSELF BY ENJOYING SOME COFFEE. ON DAYS THAT I DON’T
WANT TO DO MY NEW HABIT, I WILL SAY “LOTS GOING WELL HERE”.
FOCUS ON THE GOOD
pg 15
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MY HABIT PLAN IS TO SHARE A CELEBRATION OR POSITIVE ACCOMPLISHMENT RIGHT AFTER A
MEETING STARTS. I WILL REWARD MYSELF BY APPLAUDING THE CELEBRATION. ON DAYS THAT I
DON’T WANT TO DO MY NEW HABIT, I WILL SAY “THANKS FOR YOUR HARD WORK”.
CELEBRATING
pg 15
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MY HABIT PLAN IS TO RECOGNIZE A GOOD BEHAVIOR RIGHT AFTER I NOTICE THINKING, “LOOKS GOOD”. I WILL REWARD MYSELF BY
SAYING TO MYSELF, “THAT WAS EASY”. ON DAYS THAT I DON’T WANT TO DO MY NEW HABIT, I WILL
SAY “LOOKS GOOD”.
SEE SOMETHING (GOOD) SAY SOMETHING
pg 15
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Plan for Success
pg 10
Logistical
• What do you need & where do you need it.
External
• Who & what will throw you off track?
Internal
• How will you get in your own way?
pg 16
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In Your Groups…
• What habit did you choose? Why?
• One obstacle you can anticipate.
• How you’ll overcome it.
Break Out!
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Start the Habit Challenge
Pt 5
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We’re in this together
• On your National Grid device go to Catalogue. Choose Install
• If searching on Apple’s App Store or Google Play, be sure to use the “The”
Look for this green leaf icon.
• Your habit is PRIVATE. Your answers are PRIVATE.
Not using the app?
• Manual Tracker on resource page
Install The Habit Challenge!
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1.Allow notifications
• Click Allow
• Scroll through tutorial by tapping “Next” or swiping
2.Sign Up
• Name
• Email address
• Password at least:
• 8 characters in length
• one lowercase letter
• one uppercase letter
• one digit
• one special character
• Check terms and conditions
Open the App 21
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Add Your Habit 211.Password Requirements
• 8 characters in length
• one lowercase letter
• one uppercase letter
• one digit
• one special character
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Clarity Arises Through Action
1.Password Requirements
• 8 characters in length
• one lowercase letter
• one uppercase letter
• one digit
• one special character
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Set Start Date
• Choose any day after today that you want to start practicing your new habit.
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• Photo of person, place, activity that captures WHY this new habit is important to you.
Your Why
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1 2 3
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• Excuses
• Distraction
• Boredom
• Apathy
• Irritation
Watch Out For…
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• How often?
• How confident?
• How hard?
Answer 3 Questions…
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Set The Reminder
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• At your scheduled time, you’ll receive a notification on your phone with a daily motivational reminder.
• Tap the notification…
What happens next..
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• If you’re not getting a daily reminder, pop into your settings, open The Habit Challenge app, and check that allow notifications is turned on.
• Reach out for help!
• (970) 581-7681
• sharon@habitmasteryconsulting.com
Not Getting Notifications?
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Keep track of your progress and hold yourself accountable!
• Answer yes on the days you did it.
• Answer no on the days you don’t.
• Answer N/A for days you got the notification but it’s not a day that you should have been doing the habit. For example, you’re on vacation. Do not use if for any reason you decide not to do your habit.
• Cannot go back
Answer the Question…
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• What day you’re on in the challenge and how many days are left.
• Use the icon next to the day number to change your answer
• Your current streak (number of yes answers in a row) and longest streak.
• Total yes answers.
• Total yes answers compared to total number days you were scheduled to do the habit.
• The average success rate of National Grid employees
Home Screen
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Habit creation isn’t always easy…
• Go to the settings menu to get support. You can find it at the bottom of the screen.
• Request us to call you.
• Send your question via email.
Get Support
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ANONYMOUS SURVEY
HTTPS://BIT.LY/HMFBSURVEY
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• If You Miss A Day, It Bugs You
• You Miss It Only For Good Reasons
• You Enjoy Doing It
• You Look Forward To Doing It
• Feels Normal
• You Do It Without Thinking About It
Signs It’s Becoming A Habit
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Quotable
THE ONLY THING STANDING BETWEEN YOU AND THE
WORKPLACE YOU WANT ARE THE GOOD HABITS YOU WISH YOU HAD AND THE BAD HABITS YOU WISH
YOU DIDN’T. SHARON LIPINSKI
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