Experient Canada Overview

Who is Experient?

Value Proposition

• Experient Competitive Differentiators– 100% Event Focused– Scalability– Customized Solutions– Leveraged Purchasing Power – Technologies, Systems & Process Integration– Geographic Coverage: Canada & USA Resources

We help bring people together to drive their business.

Experient Strategy

Vision(Where we are

headed)

Perfecting the event experience

Mission(Why we exist)

Helping bring people together to drive business

Goals(“What we do”)Be our clients’ and

suppliers’ best business partners

Deliver distinct event experiences and

innovative solutions

Protect and grow our base business

Expand into new markets

Deliver highest quality efficiently

Be the thought leader in the event marketplace

Values(How we conduct business)

LEADERSHIP EXCELLENCE RESPONSIBILITY RESPECT INTEGRITY

Be an employer of choice

Background Information• Company Founded in 1970• 500+ Employees

– 220 in Event Management– 100+ CMP Designations– 9 North American CVB Housing Bureaus– 20 Advisory Board Members

• 2008 Statistics– 3,297 Hotel Contracts– 2.3M Room Nights– $439M Room Revenue

Sample ‘09 Quarterly Business Review Results• 98.6 CSAT (Customer Satisfaction)• 47 hotel contracts processed• 128 meetings w/ $2.5M Meeting Spend,

w/ $525K Savings• 10.5% room rate savings • 9.7% food & beverage savings • $675K negotiated cancellation savings• 89% sourcing requests responded to in 1 day

Our Reach

• Strategic Sourcing - much more than Site Selection • Registration Management• Social Media Solutions• Meeting Planning & Logistics• SMMP• Attendee Management• Lead Retrieval Systems• Session Tracking• Interactive Show Services

Core Services

Strategic Sourcing …. Much more than Site Selection

Five Key Components:• Research• Site Selection• Site Inspection• Contract Management• Post Program Analysis

Sourcing Differentiators• More comprehensive• More hands-on• More consultative• You can concentrate on the big strategic picture • Sourcing revenue can offset other integrated

services cost

Meeting Planning & Logistics• Extension of your internal team • 100+ CMP designations• Industry leaders in best practices for:

• pre-planning solutions,• onsite customer service efficiency and • post program statistical analysis and financials

Registration Systems• Designed to meet your needs

• Integrated into existing on-line branding• Connectivity- onsite, marketing, lead retrieval• Comprehensive reporting and data analysis tools• Web enabled with 24/7 access - view, download• Extensive standard and custom report library • Real-time, encrypted credit card processing

Housing Services• Unified, seamless 1-step process with registration• Communication with hotels & AAAS• Monitor contracted room rates • Evaluate booking patterns• Attrition & Sold Out Nights Management• Weekly reports

Attendee / Lead Management• Track delegate flow• Innovative Marketing Techniques • State of the art equipment• Bar code, mag stripe or RFID technology • Track Training CEUs or CECs

Enterprise Meeting Management

100% Event Focus

Buying PowerExpertise

Metrics & Reporting

CustomSolution

Scalability

CanadianResources

Thought Leadership

Why Select Experient?

For more detail or a complimentary

contract analysis contact:Morrison MacKenzie

National Director of Sales - CanadaT- 905-564-9797C-416-984-3500

mo.mackenzie@experient-inc.com