Exin ITILSC-OSA Exam - ITIL® Operational Support and Analysis Certificate

Overview:ITILSC-OSA Exam is not easy but through constant efforts you can pass easily. A practical exam for organizations that work according to ITIL® and that apply IT Service Management. The emphasis is on operational principles and processes within the entire lifecycle of services. Analysis of services and continuity of delivery are essential.

Related Certification:• ITIL® Operational Support and Analysis Certificate

ITILSC-OSA Exam Details:• Exam Number: ITILSC-OSA• Number of Questions: 8• Pass mark: 70%• Open book: No• Electronic equipment allowed: No

ITILSC-OSA Exam Topics:• Introduction to operational support and analysis• Event management• Incident management• Request fulfillment• Problem management• Access management• The service desk• Functions and Roles• Technology and implementation considerations

Prerequisites:• The ITIL® Foundation certificate in IT Service

Management*.• An accredited training by an accredited

training provider.

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