Post on 31-Dec-2015
Executive Assistant Network
2014 National Conference
StoneConsulting “We do books, so you can do business”Business Education • Consulting • Bookkeeping & BAS Services
About Donna Stone …
30 years experience
Formal qualifications
Licensed, legal & insured
Published author
Industry go-to person
Multi-award winner
StoneConsulting “We do books, so you can do business”Business Education • Consulting • Bookkeeping & BAS Services
This presentation is primarily going to cover:
1. Managing yourself
2. Managing internal clients
3. Managing external clients
StoneConsulting “We do books, so you can do business”Business Education • Consulting • Bookkeeping & BAS Services
Managing Yourself
• Systems
• Templates
• Organisation
• Task lists
• Tidy
• Healthy
StoneConsulting “We do books, so you can do business”Business Education • Consulting • Bookkeeping & BAS Services
Being your Best
• Ask questions
• Know technology
• Notes, notes, notes
• Priorities
StoneConsulting “We do books, so you can do business”Business Education • Consulting • Bookkeeping & BAS Services
• Tools
• Professional
• Confident & loyal
• Initiative
Managing your Time
• The four D’s
• Touch it once
• Perfectionism
• Batches
• Distractions
StoneConsulting “We do books, so you can do business”Business Education • Consulting • Bookkeeping & BAS Services
• No!
• Salespeople
• Delegation
• Saying Goodbye!”
Managing your Boss
• Know what’s important
• Communication
• Plan them
• Don’t sweat the ‘small stuff’
StoneConsulting “We do books, so you can do business”Business Education • Consulting • Bookkeeping & BAS Services
• Cheery & professional
• Death by email
• Take ownership
Managing External People
• Co-worker
• Suppliers
• Contractors
• Clients and customers
• Associates of the boss
• Boss’ husband/wife/children
StoneConsulting “We do books, so you can do business”Business Education • Consulting • Bookkeeping & BAS Services
Managing Co-workers
• Using / being used
• Friends or associates?
• Agendas & loyalties
StoneConsulting “We do books, so you can do business”Business Education • Consulting • Bookkeeping & BAS Services
Managing Suppliers & Contractors
• Assume nothing
• Lay down the law
• What is a quote about?
• Manage them like an employee… almost
StoneConsulting “We do books, so you can do business”Business Education • Consulting • Bookkeeping & BAS Services
Managing Clients & Customers
• Professional & respectful
• Be an educator
• Know your limits
• Always informed
StoneConsulting “We do books, so you can do business”Business Education • Consulting • Bookkeeping & BAS Services
Associates, Family & Spouse
• Being familiar
• Distance, but polite
• Keeps thoughts to yourself
• True loyalties & closed lips
• Being delegated to
StoneConsulting “We do books, so you can do business”Business Education • Consulting • Bookkeeping & BAS Services
Questions?
StoneConsulting “We do books, so you can do business”Business Education • Consulting • Bookkeeping & BAS Services
Donna Stone presents…
Three must-have books for every small business to:
Stepping Stones To Business Success provides over 200 tips on how to succeed in business. Stepping Stones To Business Growth has 300 new tips providing solutions, ideas & inspirations. Stepping Stones To Business Excellence has another couple of hundred new & fresh tips to take
your business from success and growth through to excellence.
Order your copies today – ring 1800 750 919 or email donna@donna-stone.com.au