Notification in a HeartbeatWith Promise Regional Medical Center - Hutchinson

Victoria O’Neal Beth WordenTelecommunication Manager Administrative Director,Telecommunication Manager Administrative Director,

Cardiovascular Services

About Everbridge

• Leader in incident notification systems

• Everbridge has the exclusive endorsement of The American Hospitalendorsement of The American Hospital Association for its Emergency Notification System.

• Fast growing global company with• Fast-growing global company with more than 1,000 clients in more than 100 countries

• Serve the Global 2000 healthcareServe the Global 2000, healthcare systems, state and local government, federal government, military, financial services firms, and universities

• 100% focused on incident notification solutions that merge technology and expertise

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AgendaAgendaPart 1: Presentation • Why replace your STEMI alert system?• A “swiss-army knife” notification system• Satisfying compliance requirements• Saving money with a notification systemSaving money with a notification system

Part 2: Q&A

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Q&ANote: slides are currently available to everyone onQ&A available to everyone on blog.everbridge.com

Use the Q&A function to submit your questionsquestions.

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Notification in a HeartbeatWith Promise Regional Medical Center HutchinsonWith Promise Regional Medical Center – Hutchinson

Vi t i O’N l B th W dVictoria O’Neal Beth WordenTelecommunications Manager Administrative Director

Cardiovascular Services

• Leading Midwestern site for cardiovascularLeading Midwestern site for cardiovascular treatment and interventions

• Center uses advanced technology often not gyfound in larger metropolitan hospitals

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We’re prepared for live-saving momentsp p g

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What is a STEMI?

A STEMI is an acute heart attack that deprives the heart of blood and o gen leading to irre ersibleheart of blood and oxygen, leading to irreversible heart damage or death if not treated within hours of the onset of symptoms.

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The Heart & Vascular Center Heart TeamThe Heart & Vascular Center Heart Team• Available 24x7, 365 days: Always ready!

• Standard: Team to arrive within 30 minutes of activationStandard: Team to arrive within 30 minutes of activation

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CMS quality measuresq y

• PCI (Percutaneous Coronary Intervention) performed within 90 minutes of arrivalp

• Known as “Door-2-Balloon”

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Communication is ready tooCommunication is ready tooFrom a communication and notification aspect, the Telecommunications department is ready too thanksTelecommunications department is ready too, thanks to Everbridge Aware

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Audience pollpDo you have a STEMI alert protocol?

О YesО No

D f ilit t CMS t d d f d t b ll ti ?Does your facility meet CMS standards for door-to-balloon time?О Yes, we are in the 60-90 minute rangeО Yes, we are in the 30-60 minute range

N d 't tl t CMS t d dО No, we don't currently meet CMS standards

STEMI Alerts before Everbridge Awareg

• An operator in the hospital’s communications center manually contacted the team and tracked:manually contacted the team and tracked:• Time required to reach the cardiologist

• Cardiologist response time

• Team activation

• Team response time

• Pager is one way operators had to wait for the• Pager is one-way - operators had to wait for the team to call back to confirm

• If no confirmation was received within five minutes, operator had to call team members one-by-one, with the STEMI alert clock ticking and other duties in the wings

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STEMI Alerts using Everbridge Aware

• Beginning the implementation processC fi i t t f f ll t ff

g g

• Confirming contact preferences from on-call staff

• Determining the most effective way to utilize “burned capcode” paging group

• Our solution: creation of STEMI scenario• Voice and text are pre recorded• Voice and text are pre-recorded

• Operators literally click 2 buttons to initiate notification

• The scenario allows us to send email notification to Beth, t th d d “ h ” th llone page to the capcode group, and “chases” the on-call

team until they confirm receipt.

Message mapping

A STEMI alert is like a mini crisis…

g pp g

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Enterprise-wide utilization of Everbridge Aware functionality

• External disaster notification: severe weather, mass casualty

Everbridge Aware functionality

• Internal disaster notification: infant abduction, facility lockdown

• Messages to staff from organizational leadership

• Courtesy meeting reminders to physicians

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The ROI of Everbridge Aware• Nursing department staffing use

• Joint Commission compliance

g

• Surveyor awareness

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Making the business case for emergency notification

• Get creative.Think about all the ways you can apply the Everbridge system to operations, from emergency preparedness all the way down the line to patient safety and internal communications.

• Share the knowledge.Explain the benefits of the Everbridge system to employees and anyone else you will be contacting. y y g

• Keep it current.Update your emergency preparedness manual to include Everbridge in every disaster protocolEverbridge in every disaster protocol.

• Use the tools.Use filters and attributes to help you target communications.p y g

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Audience results

Audience results

Reporting

Promise Regional equation

Healthcare Incident Notification

Marc LadinVP of Marketing, Everbridge

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Incident notification solutions address common healthcare communication challengeshealthcare communication challenges• Communicate quickly, easily, and

efficiently with large numbers of• Free key personnel to perform

critical tasks by automatingefficiently with large numbers of people in minutes, not hours, making sure that information about STEMI alerts, joint commission site visits,

critical tasks by automating manual, time-intensive, error-prone processes

disaster preparation is communicated quickly

• Use all contact paths especially

• Satisfy regulatory requirementswith extensive and complete reporting of delivery attempts and t k l d t f• Use all contact paths especially

when constituents are dispersed in multiple locations yet need information fast

two-way acknowledgements from recipients

• Ensure two-way communicationsto know who may need immediate

i tassistance

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The Everbridge difference

t h l + ti ttechnology + expertise = empowerment

technology + expertise = confidence

technology + expertise = your success

technology + expertise = solution

gy p y

Everbridge, the world’s recognized leader in incident notification t t h l ith i d t ti t h lsystems, merges technology with industry expertise to help

millions of people communicate in a crisis, manage operational incidents, and connect on a daily basis., y

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Key evaluation criteria for an incident notification system

• Experience & Expertise

• Ease of useEase of use

• Ability to reach all contact paths, including voice email native SMSincluding voice, email, native SMS (over SMPP and SMTP), IM, and more

• Ease of integration

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Q&ANote: slides are currently available to everyone onavailable to everyone on blog.everbridge.com

Use the Q&A function to submit your questionsquestions.

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Missed anything?

Never fear, the recording and slides from today’s webinar are just a click away.today s webinar are just a click away.

blog.everbridge.com

ReminderEverbridge Insights webinars qualify for Continuing Education Activity Points (CEAPs) for DRI certifications. Visit www.drii.org

i dito register your credit.

Item Number (Schedule II): 26.1Activity Group: A1 Point for each webinar

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1 Point for each webinar

Contact information Communication resources

Victoria O’Neal

Everbridge Aware for Hospitalseverbridge.com/healthcare

White papers case studiesonealv@promiseregional.com1-620-513-3727

White papers, case studies, literatureeverbridge.com/resources

Beth Wordenwordenb@promiseregional.com1 620 665 20611-620-665-2061

Marc Ladin blog.everbridge.comtwitter.com/everbridgef b k / b id imarc.ladin@everbridge.com

1-818-230-9700

facebook.com/everbridgeinc

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