Post on 28-May-2020
DigitalEventExperience
Operationalize AI throughout your business with intelligent workflows
—Madhu KocharVice President, Offering Management, IBM Data and AI
Think 2020 / DOC ID / Month XX, 2020 / © 2020 IBM Corporation
The innovation agenda for next generation c-suite
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C-suite executives are increasingly expected to have advanced-tech knowledge and design thinking skills to innovate at speed . . .
Predict and shape future outcomes
Infuse intelligence into workflows
Empower peopleto higher value work
Humanize customer experiences
Reimaginenew business
models
“
Source: Gartner “Top Emerging Skills for C-Suite” Study (2019)
3
Data Governance
Business Adaptability
Strategic Management
Data Science
Artificial Intelligence
Design Thinking 174%
160%
140%
138%
104%
Demand for C-suite Skills
Source: Based on Gartner “Top Emerging Skills for C-Suite” Study (2019), IDC WW AI Report (2019), MIT Slone (2019), Forrester (2019)
129%
view AI as a strategic priority
plan major redesigns of processes with AI
AI has emerged as the catalyst for innovation
AI is now a top skill
for next generation
c-suite
Pioneers are infusing AI throughout the business
4
More Likely
More Likely
More Likely
to be planning large investments in AI
to extensively use data to create new business models
to use AI to re-build new innovative workflows
Infuse AIEnabling intelligent
workflows
Source: IBM Institute of Business Value Study of 13,000 global c-suite (9% are “Pioneers”) - Nov 2019
Leaders are turning AI aspirations into outcomesGroup Name / DOC ID / Month XX, 2019 / © 2019 IBM Corporation
37%
41%
Moderate
Significant
1%No value
Value from Deployed AI
§ shorter customer call durations
§ greater employee productivity
§ less false financial crimes alerts
§ reduction in administrative workload
§ faster response time to IT incidents
BusinessOperations
Risk &Compliance
CustomerService
Financial Operations
ITOperations
The AI Ladder Intelligent Workflows• Predictive• Automated• Agile• Trusted
AI is transforming how businesses operate
6
BusinessOperations
COO
Risk &Compliance
CRO
CustomerService
CCO
Financial Operations
CFO
ITOperations
CIO
Trust in AI systems and recommendations
Data complexity and fluidity
Data privacy and regulatory compliance
7
Intelligent workflows are complex to self-build compounded by AI talent scarcity and cost
However, AI is not magic
Capturing knowledge in ML and DL models
Answer extraction with Natural language understanding
Complex document and expertise learning
IBM speeds time to value with Watson pre-built AI apps
8
40% of inquiries are now AI automated, improving net promoter score 20%
95% faster reactions to supply chain disruptions reducing risk and costs
15,000 users of AI automated risk and compliance processes for over 50,000 interlinked risk controls
Using AI financial forecasting and planning to optimize a re-occurring revenue model for 10M DNA customers
Reduced time to respond to network incidents from 30 minutes to under 5 minutes.
BusinessOperations
Risk &Compliance
CustomerService
Financial Operations
ITOperations
Watson appsUsed globally by hundreds of millions of people
9
Pre-built, pre-trained andbusiness domain optimized
Enterprise-grade humanized interaction (NLP)
Captures and enhances human expertise and decision making
Intelligently automates workflows, interactions and documentation Cloud Pak for Data
IBM Cloud
Cloud Pak for Automation
WatsonAssistant
FinancialCrime Insights
PlanningAnalytics
Maximo& Sterling Watson
AIOps
Watson Discoveryfor document Search
Cognos Analyticsfor business intelligence
Open Pagesfor ReqTech
HyperconvergedPrivate Cloud System
10
WatsonAssistant
FinancialCrime Insights
PlanningAnalytics
Maximo& Sterling Watson
AIOps
Deploy on an open and extensible data and AI platform
Ingest and govern all your data, regardless where it lives
Deliver AI explainability and model optimization
Integrate with existing assets and easily deploy custom models
Scale and port across the cloud(s) of your choice
Watson Anywhere
Cloud-native container platform and operational services, on any cloud
Cloud Pak for DataA one of a kind, pre-integrated set of data and AI services
delivered within an open and extensive cloud native platform
Hyperconverged
Organize Data Analyze DataCollect Data Infuse AI
Group Name / DOC ID / Month XX, 2019 / © 2019 IBM Corporation
11
IBM leadership in AI apps
in U.S. patents for 26th consecutive year with over 1,600 new AI patents
InnovationAI Research
Proven
AI Leader
AI Users
Trusted
In IDC market share, leadership in the key 6 Forrester AI Waves and winner of Gartner Customer Choice Award.
in international usage with hundreds of millions of users across 80 countries
Data-driven cultures fuel digital transformationAI unleashes predictive, intelligent workflows
Pre-built applications speed time-to-value
Hybrid cloud is the platform for intelligent workflows
Key takeaways
Thank you
Think 2020 / DOC ID / Month XX, 2020 / © 2020 IBM Corporation
Madhu KocharVice President, Offering Management, IBM Data and AI—
Watson Assistant and expert services are available to agencies & companies affected by COVID-19 at no charge for 90 days.
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Notices and disclaimers
14Think 2020 / DOC ID / Month XX, 2020 / © 2020 IBM Corporation
© 2020 International Business Machines Corporation. No part of this document may be reproduced or transmitted in any form without written permission from IBM.
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Notices and disclaimerscontinued
15Think 2020 / DOC ID / Month XX, 2020 / © 2020 IBM Corporation
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