Evaluation Job Request

Agenda

• What is CRM?

• Purpose

• Benefits

• Challenges

• Demo Examples

What is CRM?

• CRM stands for Customers Relationship Management

• CRM is an IT solution that automates task tracking in order to maintain healthy relationships between customers and service organization.

• The use of email as a CRM system

Purpose

• Tracking

• Accountability

• Transparency

• Management

• Customer Satisfaction

• Timely Execution

Challenges

• Behavior Change

• Interface Complexity

• Limited Implementation

“From humble beginnings come great things”

Thank you