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Essential Reporting

WebinarNovember 18, 2015

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Capacity Management Maturity Survey

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• Quick questions to receive your 20 page report

http://www.metron-athene.com/_capacity-management-maturity-survey/survey.asp

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CM Maturity Workshop

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• 2, 2-hour sessions

• December 8 & 10 (10AM GMT, 11AM EST

• $149 / £99 ($99 / £69 to those who fill out survey)

• Fill out survey first, then register for workshop for the discount – details will be sent to you after the webinar

• Details on metron-athene.com (Services Online Workshops)

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Essential Reporting

WebinarNovember 18, 2015

www.metron-athene.com

www.metron-athene.com

Essential Reporting for Capacity and Performance Management

Showing value is critical for success

dale.feiste@metron-athene.com

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Metron

• Established 1986

• Stable ownership

• Consistent Focus on CM

• Industry Leadership

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Athene

Control Center

Capacity Database

Data Source

FrameworkAcquire DB/Application

Virtual Server Custom

z/OS, HP-UX, AIX, Solaris, Linux

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Agenda

• Proactive reporting

• Evolving datacenters

• Return on investment

• Visibility and management support

• Report types and presentation style

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Proactive versus Reactive Reporting

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Proactive versus Reactive Reporting

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Trend Reporting Limitations

Understand limitations of linear regression when trending and forecasting data. Use statistics like R^2 to confirm

Be sure to account for all variables when ‘Right Sizing’

Include detail reporting for critical resources if possible

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Trend Reporting Limitations

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Evolving Datacenters - Traditional Capacity Plan

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Evolving Datacenters - More Components

Firewall

ProxyVirtualWeb

ServersDirectory

Server

Load Balancer

App Servers

DB Server

Mainframe

Partner App

Web Services

Msg. Broker

FirewallVirtualWeb

Servers

App Servers

Shared Service

SharedDatabase

Resource MetricsKPIs

Response

ClientsSLAs

ClientsSLAs

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Evolving Datacenters - Infrastructure Sprawl

• How much of it is being used efficiently?

• How do you define efficient, and does it apply uniformly?

• Which systems will run out of capacity?

• What visibility is required to make it run efficiently?

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Evolving Datacenters - Indicators of unmanaged capacity

• Capacity related incidents

• Reactive mode of operation for capacity incidents

• Lack of visibility into system resource utilization

• Poor performance that is the norm

• No ownership of capacity concerns

• Using excessive hardware to ensure capacity

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Return on Investment - Reporting

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Return on Investment (ROI) - Reporting

Key indicators for ROI reporting

• Resource utilizations• Growth in resource utilizations• Count of hardware/software assets• Cost of hardware/software assets• Maintenance cost for hardware• Capacity related incidents• Average cost of incidents• Risk of capacity related incidents• Capacity related labor costs

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Visibility and Management SupportImportant processes are implemented with management backing

• Capacity budgeting and inventory management

• Mandatory resource request process

• Determine ownership• Chargeback of some form• Define executive

reporting requirements

Once the bridge is built reporting information can flow freely

ITBusiness

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Report Types and Presentation Style

http://img.labnol.org/di/choose-chart-type.jpg

Choosing the right chart type can enhance your reports

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Report Types and Presentation Style

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Capacity Plan Structure – Formal ITIL® Definition

1. Introduction

2. Assumptions made

3. Management summary

4. Business Scenarios

5. Service Summary

6. Resource Summary

7. Options for service improvement

8. Cost model

9. Recommendations

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Essential Reporting for Capacity and Performance Management

Thank you for attending

The End