e-Governance in Odisha :Services to the Last Mile

by S.K.Panda, DDG & SIO,

NIC, Bhubaneswar

Odisha Profile

“Odisha is rich in natural resources, its culture & heritage, but, still it is backward in the country”Over 73% of Odisha’s population of 41.9 million does not have access to electricity. Nearly 25 million are still using used firewood as their basic source of fuel83 percent of the population does not have access to a privy or pucca latrineNearly half the population (47%) are still below the poverty line. Millions do not access to safe drinking water or basic health careRural Teledensity in Odisa is 28.07% whereas Urban density is 146% (means 146 telephones per 100 persons)

Back drop of Odisha

16.68% people live in Urban Odisha withKhordha Dist - 42.93% (Highest)Jharsuguda Dist - 36.40% (2nd Highest)Sundargarh Dist - 34.38% (3rd Highest)

oNayagarh Dist - 4.29% (Lowest)oJajpur Dist - 4.49% (2nd Lowest)oBoudh Dist - 4.82% (3rd Lowest)

People Prefer Urbanisation for “GOOD GOVERNANCE”

Urbanisation in Odisha

Glimpses of e-Governance Services provided by NIC

100+ Projects implemented in different sectors of Govt.

140+ Websites hosted and maintained Video Conferencing NKN Virtual Class Room Training.

E-Governance Applications in Odisha

NIC Odisha

GePNIC (eProcurement System)

Transport (Vahan, Sarathi) Standardizat

ion of District Portal

Land Records

Management System

eNijukti(Employment Exchanges & Employment Mission)

No of Tenders - 56007 Nos

Amount - Rs. 80,141 crores

AgrisNet

Odisha Human Rights

Commission (OHRC)

Kalyan Mandap Reservation

System

Panchayati Raj

Farm mechanisation, Jalanidhi, Fertiliser

Licensing

eCounselling

Rural Development

eAbhijoga

Physical and Financial Progress of PWS

Transactions/Year: DL – 3,10,000 RC – 4,81,000Collections : Rs. 179.2 Crores (On-line) Rs. 450 Crores (Off-line)

RoRs/Year – 17.27 lakhsGovt Revenue – Rs 11.65 crores

Engg – 19729, Other - 12244

NIC OdishaLand

Acquisition Management Application

(Proposal 168157.85 Acres, Compensation

– Rs 2030 crores)

BhuNaksha Integration

School & Mass Education

(Online Application)

Web Counselling(CT-37185, B.Ed-

24889)

Paddy Procurement

System

PHED Portal (Public Health

Engineering Department)

Document Management

System

MinesOnline Mineral

Concession Applications and their

Renewal

e-SakhyamDisability Commission

Portal

Track the Missing Child

Vidyarthi(Automation of ITI &

Diploma)

PRERANA (Post Matric Scholarship

Monitoring System)

eAuction

GPF Automation of

AG Office

NIC and Odisha- A Long Term Partnership

Chief Minister’s OfficeDepartment of Micro, Small and

Medium Enterprise

Department of Women & Child

Development

Employment and Technical Education & Training

Department

Department of Agriculture Land Records

Odisha Rainfall Monitoring System

Some of Our Offerings for OdishaPost-matric scholarship REgistration Release And Network Automation

•Developed and launched for online Application/ Renewal/ Disbursal of Scholarship with utmost accuracy, transparency & accountability at every level

• Catering to both G2C and G2G domains

• Reduced time and cost of communication, effort in collection of data

• Various reports enabling in-depth analysis at Station, District & State level e.g. Deviation from Normal and Meteorological drought Report, Rain intensity Indicator Report etc; Successfully working and in use by Special Relief Commissioner, ORSAC , Agriculture Dept and all the RainGuage stations of Odisha 

Odisha Rainfall Monitoring System

PRERANA

Some of Our Offerings for Odisha• Cashless scheme where premium is paid

by the Government directly to the health care providers; every beneficiary entitled to hospitalization coverage up to Rs 1 Lac

NIC Deliverables:

• Biometric enabled Smart card issued to every beneficiary family; smart card protected with symmetric key based security which provides tamper proof storage of user data

• Authorized smart card holder can avail the cashless hospital services; Symmetric key based architecture (SKI) ensures authenticity of card holder;

• Online payment gateway integration

BKKY

Biju Krushak Kalyan Yojana

State Urban Local Bodies Integrated &

Data Handling Access

Some of Our Offerings for Odisha• Better interface between ULBs and

Citizens, transparency and accountability, need based quality and timely Information & Services to citizens

• Online payment gateway integration

• Enables farmers and traders to sell & buy various agro products, using web based application; Call center set up at Directorate of Agriculture and Food Production, Bhubaneswar.

• As soon as farmer details are entered into the web portal by the call centre officials, an automatically generated SMS is sent to concerned trader with all details of the farmer.

Agro Telemarketing Center

SUBIDHA

Major Challenges to Last Mile Services

Programme Management

(e-infrastructure, e-literacy[90% people do not know english and use local language], Capacity building, PPP)

Change Management : Important not only in terms of cultural change but also in terms of changing operations and processes workflow that the automated system will introduce.

(Work flow, BPR, under utilisation of ICT infrastructure)

Integration of Services : Need to integrate the initiatives existing in various departments and ministries other than creating islands of automated projects. (There are also issues between Centre and State subject)

Key Challenges

One final and continuous key challenge is the development of leaders and change managers to inspire institutional change, support collaboration, and engage in all sorts of public process and service innovation.

Key Challenges

Stake Holder involvementBureaucratic invlovementVendor ManagementProject Management ApproachE-Governance Standard

Suggestions for

Successful e-Governance in Odisha

Thank You

Brought to you by :

National Informatics Centre

Odisha State CentreSachivalaya Marg, Unit – 4,

Bhubaneswar