Post on 06-Apr-2018
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ENTERPRISE SYSTEM
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Enterprise involves a complete business consist of:
y Functions
y Divisionsy Other components
used to accomplish specific objectives and defined goals.
Resources
People Goals /
Objectives
Money,
Factory,
Material
Enterprise
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Manufacturing process Customers
Suppliers Regional Set up
Corporate office
Integration of organization by ERP
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y Enterprise Resource Planning is an integrated cross
functional software that re-engineers manufacturing,
distribution, finance, Human resources and other basic
business process of company to improve its efficiency,agility and profitability.
y Cross functional Information systems: Are
information systems that are integrated combination ofbusiness information systems. Sharing information
resources across the functional units of an organization.
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ENTERPRISE RESOURCE PLANNING SYSTEM
y Integrated application environment (operational, managerial andstrategic information for an enterprise to improve productivity,quality and competitiveness)
y Integration in real time (Provide real-time online information fordecision making).
y Business model for planning, control and global organization ofentire supply-chain
y Allows information to enter at a single point (.e.g. materialsreceived in manufacturing stage) and updates single shared databaseof all functions.
y Information accessed throughout the system
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CHALLENGES FORERP
To address global access issues.
Development of information system that will cater to
both intra and extra information needs.
To deliver complete best business process. Adaptable business systems for easy installations and
post implementation maintenance.
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Sales &
marketin
g
HR Logistics Productio
n
accounts
Business process
Business process
Business process
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FEATURES OF ERPy 1. Three tier client / server architecture
y DeskTop (tier -1)
y Application Server(tier - 2)
y Database Server(tier -3)
y 2.Two tier model
y 3. Middleware : is a software that helps diverse networked computersystems work together thus promoting them interoperability. It is acollection of software that are needed to provide the connections an
process the interaction between the layers.
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SCM, Sourcing,
Procurement
ERP
Internal Business
process
CRMMarketing
Sales service
Knowledge
managementPartner
Relationship
Management
Suppliers
Customer
Emplo
yees partner
s
Enterprise Application Architecture
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CROSS FUNCTIONAL ENTERPRISE APPLICATION
Informationsystem in thereal world
Crossfunctionalbusiness system
Businessprocess like
are integrated
combination of Which support
Productdevelopment
Production
Distribution
Order mgt.
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ERP SOLUTIONS
( Oracle, PeopleSoft, SAP)
Production planning and control
ManufacturingQuality control
Sales and distribution
Accounting
Customer Relations
Human resource
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MODULES OF ERP
Finance Modules
-General ledger(Central accounts and financialbusiness)
-Accounts payable-track payments fromcustomers, bill payments to suppliers and assets Costs with building property, distributors
Fixed equipment
Treasury management-Cash holdings, investmentCost Control-costs related to overheads, products,
manufacturing
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MODULES OF ERPManufacturing and logisticsy Production planning-daily production schedule
y Sale and distribution (receipt related to billing andshipping)
y Warehouse management-records of warehouse delivery of
productsy Project Maintenance Costs, work schedule by projects
y Plant Maintenance
y Customer Service Management
Human Resources-Human Resources Administration (Recruitment, travel.)
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ENTERPRISE SOLUTION (BENEFITS)
y Single computer system serving all needs
y Single database so that various depts can share informationand communicate
y
Consolidates various parts and purposes of an organizationy Enormous data into useful information
y Enables organization balance customer demands influencedby multiple interrelated items and multipleplant locations.
y
Shipping and distributiony Product and customer demand to sales
y ERP data flow to suppliers, vendors, customers and products.
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CUSTOMERRELATIONSHIP MANAGEMENT(CRM)
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CUSTOMERRELATIONSHIP MANAGEMENT(CRM)
CRM uses technology to
y Create a cross-functional enterprise system
y That integrates and automates many of the processes
in sales, marketing and customer service that interactwith customers
y Create a framework of web-enabled software and
databases that integrate these processes with the restof the companys processes
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CRM APPLICATIONS CLUSTERS
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CRMAPPLICATIONS
Contract and Account Management
y Helps sales, marketing and service professionals
y Capture and track data about past and planned
contacts with customers and prospects
Sales
y Provides sales reps with software tools and data they
need to support and manage sales activities
y Cross-selling is trying to sell a customer of oneproduct with a related product
y Up-selling is trying to sell customer a better product
than they are currently seeking
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CRMAPPLICATIONS
Marketing and Fulfillment
y Help marketing professionals accomplish direct
marketing campaigns by tasks such as
y Qualifying leads for targeted marketing and
scheduling and tracking direct marketing mailings
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CRMAPPLICATIONS
Customer Service and Support
y Provides sales reps with software tools and database
access to customer database shared by sales and
marketing professionsy Helps create, assign and manage requests for service
y Call center software routes calls to customer support
agents based upon their skills and type of call
yHelp desk software provides relevant service data andsuggestions for resolving problems for customer service
reps helping customers with problems
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CRMAPPLICATIONS
Retention and Loyalty Programs
y Try to help a company identify, reward, and market to
their most loyal and profitable customers
y Data mining tools and analytical softwarey Customer data warehouse
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SOFTWARE'S ASSOCIATED WITH CRM
Sales Force Automation- Selling and marketingfunctions such as managing leads, customer contacts,pipeline management, generating proposals,configuring products for price quotes and
telemarketing. Salespeople retrieve information quickly
Customer Service and Support (CSS)-softwareaddresses after sale activities such as help desks, call
centers, order tracking, repair scheduling, serviceagreements and contracts
Marketing applications-Web-based and traditionalmarket campaigns.
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CRMSUPPORTS CUSTOMER LIFE CYCLE
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CRMBENEFITS
Identify and target best customers
Real-time customization and personalization of
products and services
Track when a customer contacts a company
Provide consistent customer experience and
superior service and support
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REASONS FORCRMFAILURES
Lack of understanding and preparation
Rely on application to solve a problem without
first changing the business processes
Business stakeholders not participating and not
prepared
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SUPPLYCHAIN MANAGEMENT
(SCM)
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SUPPLYCHAIN MANAGEMENT (SCM)
A cross-functional interenterprise system
To help support and manage the links between a
companys key business processes
And those of its suppliers, customers and businesspartners
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SCMGOAL
Fast, efficient, low-cost network of business
relationships orsupply chain to get a companys
products from concept to market
A supply chain:
y Interrelationships with suppliers, customers,
distributors, and other businesses that areneeded to design, build and sell a product
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SCM
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ROLE OF SCM
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GOALS AND OBJECTIVES OF SCM
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CAUSES OF PROBLEMS IN SCM
Lack of proper demand-planning knowledge, tools and
guidelines
Inaccurate or overoptimistic demand forecasts
Inaccurate production, inventory, and other data Lack of adequate collaboration within the company and
between partners
SCM software considered immature, incomplete and
hard to implement
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OVERALL PERSPECTIVE OF SCM
Informs customer chain from customer side to supplierside.
Keeping goods moving-Resolve inventory and deliverygoods
Track performance of suppliers quantatively
Channel effectiveness-Keep track of customers buyinghabits (audio, audivisual, video, etc.)
Customer service- Web-based information about their
ordersManaging coordination- Dynamic scheduling of sales and
distribution
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SCMMODULES(SUPPLYCHAIN REPORTING & ANALYTICS)
Represents a key decision support activity
Selective flexible report structures
Analyze supply chain activity at every process step and use thisinformation to provide feedback to the processes themselves, bothon an ongoing basis as well as periodic review
Typical reports include planned versus actual analyses. Suchreporting helps companies to monitor their current situation aswell as form the basis for further business strategy
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SERVICE PARTS PLANNING (SCMMODULE)|
Planning capabilities specific to service parts. It creates
demand histories of location products that form the basis
of further planning processes such as forecasting and
inventory planning, These applications include thefollowing:
Historical Data Capture
Historical Data Maintenance
Demand Forecasting
Inventory Planning
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RESOLUTION MANAGEMENT
Scenarios
Resolution Scorecard
Performance Metrics
Multi site Visibility Interactive Spreadsheets
Integrated Process Flow
Event Response
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INVENTORYOPTIMIZATION
Workflow and Collaboration
S&OPModeling (Sales and operations planning fordecision making)
Optimization User Interface
Optimization Reporting
Inventory Optimization Integration
Inventory Modeling
Demand Modeling
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ADVANCED PRODUCTION SCHEDULING
Scheduling System Interfaces
Product Scheduling System Integration
Product Scheduling Parameters and options
Product scheduling reporting Optimization Scheduling & Sequencing.
Finite product scheduling.
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SUPPLYCHAIN PLANNING
Supply Chain Planning Systems Integration
Supply Chain Planning Parameters
Supply Chain Planning Analysis
Supply Chain Optimization Planning Supply Chain Modeling
Supply Chain Analytics
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SHIPMENT PLANNING & MANAGEMENT
Shipping Documentation
Vehicle Load Planning
Shipment Planning Systems Integration
Shipment Planning Shipment Management
Fleet Management
CarrierManagement
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REPLENISHMENT PLANNING &SCHEDULING
Replenishment Planning
Replenishment Inventory Management |
Replenishment Planning System Integration
Finished Goods Replenishment Requisitions
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MATERIAL REQUIREMENTS PLANNING(MRP)
SupplierPlanning/Receipt Scheduling
Repetitive Production Scheduling
Project Planning
Material Requirements PlanningMRP System Integration
MRPReporting
MRPPlanner Views, Messages & Activities
MRPPeggingMRPParameters, Policies & Options
Interactive Planning Simulation & Analysis
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MASTERPRODUCTION SCHEDULING
Resource Planning
Product Line Planning
Master Scheduling Simulation
Master Scheduling Process
Master Scheduling Planning OptionsMaster Scheduling Pegging
Master Scheduling Parameters, Policies & Options
MPS System Integration
MPS ReportingMPS Planner Views, Messages & Activities
MPS On-line Inquiries
MPS Demand Planning/Forecasting
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INVENTORYMANAGEMENT
Stocking Location Master
Inventory Valuation
InventoryTransactions
Inventory Status Inventory Reporting
Inventory Planning
InventoryManagement Systems Integration
Inventory Item Details Inventory Calculation & Analysis
Bulk Inventory
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DEMAND PLANNING
Statistical Forecasting
Multi-dimensional Forecast Planning
Historical Demand
Forecast AdjustmentDemand Planning System Integration
Demand Planning Parameters, Policies &Options
Demand Performance Analysis
DemandModeling
Collaborative Demand Planning
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DRP (DISTRIBUTION REQUIREMENT PLANNING
& DISTRIBUTION NETWORKPLANNING
Dynamic Constraint-Based Distribution Planning
Distribution Sourcing Analysis
Distribution Requirements Planning (DRP)
Distribution Replenishment/Inventory Deployment
Distribution Planning System Integration
Distribution Network Enterprise Modeling
Distribution NetworkManagement & Analysis
DRPPlanner Options & Actions
DRPParameters, Policies & Options
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CUSTOMERPLANNING/SHIPMENTSCHEDULING
Customer order processing
Customer profitability
Customer profiles
Customer product requirements
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CAPACITYREQUIREMENTS PLANNING(CRP)
Capacity Requirements Loading & Planning
Capacity Planning Simulation
CRP System Integration
CRPParameters, Policies & Options | CRP Inquiry & Reporting
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NEWTECHNOLOGIES
Radio Frequency Identification (RFID)-
RFID tags embed an integrated microchip (transponder)and radio antenna in product labeling and packaging.
Each tag stores a unique 64 or 96-bit Electronic ProductCode that identifies the item both by type and individualserial number.
Multiple tags can be read concurrently without the line-of-sight restrictions of optical bar code scanning
systems. An entire shipping container, pallet, case orshopping cart can be scanned in seconds by automatedreading equipment.
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TYPES OF RFID
EAS (Electronic Article Surveillance) systems:Generally used in retail stores to sense the presence orabsence of an item. Products are tagged and largeantenna readers are placed at each exit of the store to
detect unauthorized removal of the item. Portable Data Capture systems: Characterized by theuse of portable RFID readers, which enables this systemto be used in variable settings. Networked systems: Characterized by fixed position
readers, which are connected directly to a centralizedinformation management system, while transponders arepositioned on moveable items. Positioning systems: Used for automated locationidentification of tagged items or vehicles.
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NEWTECHNOLOGIES(E-PROCUREMENT)
Lower procurement costs
Less paperwork
Improved supplier relationships- Reduce the overallnumber of suppliers. Focus on agreement negotiation
and strategic sourcing. Identify suppliers who are notperforming. No continual need to check deliveries andtrack purchase orders.
Reduction in unauthorized purchasing Allowsemployees to order supplies, equipment and servicesfrom online catalogues of corporate vendors.
Employee empowerment- Use guidelines set bycorporate purchasing, supplier constantly updatescatalogue systems, reduction of unauthorized purchasing
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KEYREQUIREMENTS OF E-PROCUREMENT
Configuration- Interface with ERP
Easy to use- Processing of requisition andpurchase orders suitable in a single user
interface.Security-Must have in-built controls to guard
against illegal access to company controls.Ability to alternate between e-mail, automaticfax, and Internet EDI for sending and receivingof purchase orders as well as interfacing withthe corporate back-office system is arequirement
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NEWTECHNOLOGIES
Web- based EDI
POS-comprehensive module - view all products, inventory,customer records and buying history at retail outlet. It archivesand provides information in real-time, so that critical decisioncan be taken based on accurate data.
Internet auctions
XML,(EXtensible Markup Language) Platform independentand easy transmitting of data across systems
ERP (All three have real time analytics to act on needs of customers)
CRM
SCM
data mining,web-order processing
epayment,,
Drive-through retail stores with touch screen for menus and deliverythrough lifts
Virtual retail stores with simulation of actual sore
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NEWTECHNOLOGIES
Enterprise PortalE
Enterprise portal-Portals are browser-basedapplications that collect information thatcomes from various sources. They provide a
single place to share and manage allinformation such as calendars, tasks, andlists.
Store Workbench and Manager Dashboard
the presentation of real-time information for the
(district manager), a workbench (the single point ofaccess to information and systems for the storemanager), and a scorecard