Enterprise Architecture

2013

www.linkedin.com/in/vincenttacquet

@vtacquetVincent Tacquet

Quality & Architecture ManagerDatacenter Manager

vincent.tacquet@synergics.be

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Overview

Enterprise ArchitectureArchitecture and the CMDBArchitecture DesignImpact AnalyzerExport to yEDAutomatic Impact AnalyzerPracticalFuture

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Enterprise Architecture

@World• “it is a framework”• “it is a method”• “it is a way of life”• Fancy colours, great PowerPoints

@Synergics• No “bla bla bla”, we just did it• Why ?• ITIL !

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Architecture and the CMDB

The CMDB @Synergics is complete !

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Architecture Design

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Core Types

Services

Applications

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Architecture Design (1)

Core Types• The glue between CI’s and Services• Groups CI’s into functional classes• Technical branding

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Architecture Design (2)

Services• The difficult part / brains of Architecture• 3 Types• Classes• Redundancy• Bi-directional linking• Technical branding

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• CI-only services

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• Services-only services

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• Mixed services

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• Classes• Operating System • PDU (Power Distribution Unit)• Power Feed (Fuses, UPSes, Rack Distribution Power, Generator)• Physical Location (Rack)• Physical Chassis (Blade, Multi Host Chassis)• Physical Host (VMWare)• Physical Storage (Virtual Filers)• Backup Appliance

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• Can be redundant on CI-level and/or Services-level

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Architecture Design (3)

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Applications• Groups one or more Services• Links Customers and / or Locations • Links Suppliers• Customer / End-user branding• Calculates Customer impact (# user)

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Impact Analyzer

Used by different teams

• Customer Relations: to mail impacted Customers when something is down

• Operations Team: to fill-out the Risk Assessment in Change Management

• Incident Team: to analyse the impacted Applications, Services and/or CI’s in Incident Management

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Export to yED

yED is a FREE toolyED may NOT be automated

The usage of yEd is free of charge and one can even make use of yEd in a commercial environment for free. 

yWorks grants you the right to use yEd as an application to create diagrams. This right comes for free for anyone that adheres to the yEd Software License Agreement. E.g. you are not allowed to distribute yEd on your own or use it in an automated process. 

The diagrams that you create belong to you. You can use your diagrams in any way you like. For example, you can use yEd to create a diagram that is then used by your company or institution to enhance product documentation, or to better understand internal processes.

http://www.yworks.com/en/products_yed_about.html

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Due to the previous restriction, we generate our own .graphml files and manually change the layout in yED

from:

to:

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Automatic Impact Analyzer

LIVE Monitoring information from NagiosLIVE Incidents informationNOC Ready (1 minute update)Shows High High Incidents (in progress and recently closed)Shows “possible” impacted Customers and ApplicationsAllows us to improve First Call Resolution

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Practical

Link a Physical CI• when there is a physical problem (ex. a defective Power Supply)• when the customer is not paying for Architecture (there is no design)• when the design was not yet created, but do notify Architecture Team afterwards

Link an Architecture Application• when you only know the symptom (ex. mail is down, SBC is down)• but change it to an Architecture Service when you do know

Link an Architecture Service• when you know the cause (ex. internal dns is down, primary storage is down)• linking a Service will also show other impacted Applications and Customers

Link a Software Package• when a purchased software package (ex. WinZip) is not working

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Future

Impacted Users (Q4-2013)• allow % for companies• allow % for locations

Fine-grained Drawings (Q1-2014)• technical drawings• functional drawings• selection box for Classes

Networking Impact (Q2-2014)• switches and stacks• switch ports and connections

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