END-USER LICENSE AGREEMENT MAPA Foundation Programme · MAPA® Foundation Programme. IMPORTANT -...

END-USER LICENSE AGREEMENT MAPA® Foundation Programme

IMPORTANT - PLEASE READ CAREFULLY: This End-User License Agreement (“EULA”) is a legal agreement between you and CPI for the CPI software product identified above (“Software”). BY CONTINUING TO USE THIS SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT AGREE, DO NOT USE THIS SOFTWARE.

1. GRANT OF LICENSE. CPI grants you the following rights provided that you comply with all terms and conditions of this EULA:• Use. You may use, access, display, and run one copy of the Software on a single computer, such as a workstation, laptop, or

other device (“Computer”).• Reservation of Rights. CPI reserves all rights not expressly granted to you in this EULA.

2. RESTRICTIONS. The license granted in Section 1 above is expressly made subject to and limited by the following restrictions:• You must be a MAPA® Certified Instructor;• You MAY NOT copy and distribute the Software or any portion of it;• You MAY NOT sublicense, lease, rent, or transfer this Software to another; • You MAY NOT cause or permit reverse engineering, disassembly, decompilation, or alteration of this Software.

3. INTELLECTUAL PROPERTY. The Software is protected by copyright and other intellectual property laws and treaties. CPI owns the title, copyright, and other intellectual property rights in the Software. No right, title, or interest in the Software is transferred to you. The Software is licensed, not sold.

4. TERM. This EULA is effective until terminated. You may terminate it at any time by destroying the Software, together with allcopies thereof. This EULA will also terminate if you fail to comply with any term or condition of the EULA. Upon such termination, you agree to destroy the Software, together with all copies thereof.

5. DISCLAIMER OF WARRANTIES. The Software is supplied “AS IS.” CPI disclaims all warranties, expressed or implied, including, without limitation, the warranties of merchantability and of fitness for any purpose. The user must assume the entire risk of using the Software.

6. DISCLAIMER OF DAMAGES. CPI assumes no liability for direct, indirect, or consequential damages, which may result from the use of the Software, even if CPI has been advised of the possibility of such damages. In no event shall CPI’s liability hereunder exceed the purchase price paid by you, regardless of whether such claim is based on contract, tort, strict liability, product liability, or otherwise.

7. MISCELLANEOUS. This EULA shall be governed by and construed in accordance with the laws of the United States and the State of Wisconsin without giving effect to the conflicts of law principles thereof, and to the extent permitted by applicable law, all parties consent to the jurisdiction of courts situated in Milwaukee County, Wisconsin in any action arising under this License. This EULA constitutes the entire agreement between the parties with respect to the Software licensed herein and all other prior negotiations, agreements, representations, and understandings are superseded hereby.

Safe Participation Guidelines

Safe participation for you and your co-learners.

WORKBOOK PG 1

Pre-Test

WORKBOOK PG 3

MAPA® and Positive Behaviour Support

Positive Behaviour Support (PBS)A framework that uses a range of strategies that aim to assist a person to reduce behavioural challenges in order to increase their quality of life. • Values-based.

• Person-centred.

• Strengths, talents, needs, and wishes.

• Person-centred.

• Adjustments to the environment.

• Person-centred.

• Adjustments to the environment.

• Teaching new skills.

Behaviour Support Plan (BSP)A document providing a step-by-step guide to help understand and manage behaviour that others find challenging.

PrimaryIntervention

SecondaryIntervention

PrimaryIntervention

Crisis (Reactive)

Intervention

PrimaryIntervention

Crisis (Reactive)

Intervention

Post-Crisis Support and

Learning

PrimaryIntervention

Crisis (Reactive)

Intervention

Post-Crisis Support and

Learning

MAPA®

Unit 1: The Crisis Development ModelSM

Unit 1: The CPI Crisis Development ModelSM

Crisis Development/Behaviour Levels Staff Attitudes/Approaches

WORKBOOK PGs 8–9

1. Anxiety

A change in behaviour

WORKBOOK PGs 8–9

1. Anxiety 1. Supportive

An empathic, non-judgemental approach

WORKBOOK PGs 8–9

2. Defensive

Beginning to lose rationality

WORKBOOK PGs 8–9

2. Defensive 2. Directive

Decelerating an escalating behaviour

WORKBOOK PGs 8–9

2. Defensive 2. Directive3. Risk Behaviour

Behaviour that presents an imminent or immediate risk

WORKBOOK PGs 8–9

2. Defensive 2. Directive3. Risk Behaviour 3. Physical Intervention

Disengagement and/or holding skills to manage risk behaviour

WORKBOOK PGs 8–9

2. Defensive 2. Directive3. Risk Behaviour 3. Physical Intervention4. Tension Reduction

Decrease in physical and emotional energy

WORKBOOK PGs 8–9

2. Defensive 2. Directive3. Risk Behaviour 3. Physical Intervention4. Tension Reduction 4. Therapeutic Rapport

Re-establish communication

WORKBOOK PGs 8–9

Unit 2: Non-Verbal Communication

WORKBOOK PG 10

Proxemics

WORKBOOK PG 10

Proxemics• Personal space

WORKBOOK PG 10

Kinesics

WORKBOOK PG 10

Kinesics• Body language

WORKBOOK PG 10

Haptics

WORKBOOK PG 10

Haptics • Communication through touch

WORKBOOK PG 10

Considerations

WORKBOOK PG 10

Considerations• Gender

WORKBOOK PG 10

Considerations• Gender• Culture

WORKBOOK PG 10

Considerations• Gender• Culture• Context

WORKBOOK PG 10

Considerations• Gender• Culture• Context• Cognitive functioning

WORKBOOK PG 10

Considerations• Gender• Culture• Context• Cognitive functioning• Psychosocial factors

WORKBOOK PG 10

WORKBOOK PGs 10-11

The Supportive StanceSM

Position• Where we are in relation to others.

WORKBOOK PGs 10-11

Posture• How we hold and move our body.

WORKBOOK PGs 10-11

Posture• How we hold and move our body.

Proximity• Distance between people.

WORKBOOK PGs 10-11

Reasons for Managing Our Non-Verbal Behaviour

WORKBOOK PG 11

• Communicate respect.

WORKBOOK PG 11

• Non-threatening.

WORKBOOK PG 11

• Non-threatening.

• Maintain safety.

WORKBOOK PG 11

Unit 3: Verbal and Paraverbal Communication

Verbal Communication

WORKBOOK PG 11

Verbal Communication

The words we use to convey messages, ideas, or feelings.

WORKBOOK PG 11

Paraverbal Communication

The vocal part of speech, excluding the actual words one uses.

WORKBOOK PG 11

• Tone – Quality and pitch

WORKBOOK PG 11

• Tone – Quality and pitch• Volume – Loudness and intensity

WORKBOOK PG 11

• Tone – Quality and pitch• Volume – Loudness and intensity• Cadence – Rhythm and rate of speech

WORKBOOK PG 11

Unit 4: Verbal Communication

De-escalationPreventive interventions that help defuse potential conflict.

WORKBOOK PG 12

Unit 4: Verbal CommunicationVerbal Escalation ContinuumSM

WORKBOOK PG 12

Questioning

Verbal Escalation ContinuumSM

WORKBOOK PG 12

Questioning 1. Information-seeking: A rational

question seeking a rational response. Give a rational response.

WORKBOOK PG 12

Questioning 1. Information-seeking: A rational

question seeking a rational response. Give a rational response.

2. Challenging: Questioning authority. Downplay the challenge. Stick to

the topic. Set limits.

WORKBOOK PG 12

Questioning

Refusal

WORKBOOK PG 12

Questioning

Refusal

Set limits.

WORKBOOK PG 12

Questioning

Refusal

ReleaseVerbal Escalation ContinuumSM

WORKBOOK PG 12

Questioning

Refusal

Allow venting; remove the audience or the person.

WORKBOOK PG 12

Questioning

Intimidation Refusal

WORKBOOK PG 12

Questioning

Take all threats seriously. Seek assistance.

WORKBOOK PG 12

Questioning Tension Reduction

WORKBOOK PG 12

Questioning Tension Reduction

Therapeutic Rapport.

WORKBOOK PG 12

Limit Setting

Keys to Limit Setting

WORKBOOK PG 13

Limit SettingA verbal intervention giving choices and outcomes.Keys to Limit Setting

WORKBOOK PG 13

Limit SettingA verbal intervention giving choices and outcomes.Keys to Limit Setting• Calm and respectful

WORKBOOK PG 13

Limit SettingA verbal intervention giving choices and outcomes.Keys to Limit Setting• Calm and respectful• Short and simple

WORKBOOK PG 13

Limit SettingA verbal intervention giving choices and outcomes.Keys to Limit Setting• Calm and respectful• Short and simple• Reasonable

WORKBOOK PG 13

Approaches for Limit Setting

WORKBOOK PG 13

• Interrupt and Redirect

WORKBOOK PG 13

• When and Then

WORKBOOK PG 13

• When and Then

• If and Then

WORKBOOK PG 13

Empathic Listening

Keys to Empathic Listening:

WORKBOOK PG 14

Empathic ListeningAn active process to discern what a person is communicating.

Keys to Empathic Listening:

WORKBOOK PG 14

Keys to Empathic Listening:• Non-judgemental

WORKBOOK PG 14

Keys to Empathic Listening:• Non-judgemental• Undivided attention

WORKBOOK PG 14

Keys to Empathic Listening:• Non-judgemental• Undivided attention• Listen to facts and feelings

WORKBOOK PG 14

Keys to Empathic Listening:• Non-judgemental• Undivided attention• Listen to facts and feelings• Time to reflect

WORKBOOK PG 14

Keys to Empathic Listening:• Non-judgemental• Undivided attention• Listen to facts and feelings• Time to reflect• Paraphrase

WORKBOOK PG 14

Unit 5: Precipitating Factors, Rational Detachment, Integrated Experience

Precipitating Factors

WORKBOOK PG 15

Precipitating FactorsFactors that influence behaviour.

WORKBOOK PG 15

Understanding Precipitating Factors can help staff to:

WORKBOOK PG 15

Understanding Precipitating Factors can help staff to:• De-personalise crisis situations.

WORKBOOK PG 15

Understanding Precipitating Factors can help staff to:• De-personalise crisis situations.• Address factors that lead to crisis

situations.

WORKBOOK PG 15

Understanding Precipitating Factors can help staff to:• De-personalise crisis situations.• Address factors that lead to crisis

situations.• Avoid becoming a Precipitating Factor.

WORKBOOK PG 15

Rational Detachment

WORKBOOK PG 15

Rational DetachmentStaying calm and maintaining self-control.

WORKBOOK PG 15

Managing your behaviour and attitude helps staff to:

WORKBOOK PG 15

Managing your behaviour and attitude helps staff to:•Stay calm.

WORKBOOK PG 15

Managing your behaviour and attitude helps staff to:•Stay calm.•Maintain professionalism.

WORKBOOK PG 15

Managing your behaviour and attitude helps staff to:•Stay calm.•Maintain professionalism.•Not take behaviours of others personally.

WORKBOOK PG 15

Managing your behaviour and attitude helps staff to:•Stay calm.•Maintain professionalism.•Not take behaviours of others personally.•Find positive outlets for negative thoughts and energy.

WORKBOOK PG 16

2. Defensive 2. Directive3. Risk Behaviour 3. Physical Intervention4. Tension Reduction 4. Therapeutic Rapport

The CPI Crisis Development ModelSM

WORKBOOK PG 16

Integrated Experience

WORKBOOK PG 16

Integrated ExperienceBehaviour influences behaviour.

WORKBOOK PG 16

Understanding this can help staff to:

WORKBOOK PG 16

Understanding this can help staff to:•Consider how our behaviour impacts those in our care.

WORKBOOK PG 16

Understanding this can help staff to:•Consider how our behaviour impacts those in our care.•Treat those in our care respectfully.

WORKBOOK PG 16

Understanding this can help staff to:•Consider how our behaviour impacts those in our care.•Treat those in our care respectfully.•Make objective decisions.

Unit 6: Fear and Anxiety

Fear and Anxiety

WORKBOOK PG 17

Fear and AnxietyOur instinctive physiological and psychological response to stress.

WORKBOOK PG 17

Unproductive Productive

WORKBOOK PG 17

Unproductive

• Freeze

Productive

WORKBOOK PG 17

Unproductive

• Freeze

• Overreact

Productive

WORKBOOK PG 17

Unproductive

• Freeze

• Overreact

• Respond inappropriately

Productive

WORKBOOK PG 17

Unproductive

• Freeze

• Overreact

Productive

•Increased speed and strength

WORKBOOK PG 17

Unproductive

• Freeze

• Overreact

Productive

•Increased sensory acuity

WORKBOOK PG 17

Unproductive

• Freeze

• Overreact

Productive

•Increased sensory acuity

•Decreased reaction time

WORKBOOK PG 17

Maximising Productive Responses

WORKBOOK PG 17

Maximising Productive Responses• Learn to keep yourself safe.

WORKBOOK PG 17

• Learn how to keep the person in crisis safe.

WORKBOOK PG 17

• Use a team approach.

WORKBOOK PG 17

• Use a team approach.

• Understand what makes you afraid and drives your decisions.

WORKBOOK PG 17

Unit 7: Decision Making

Key Legal and Professional Considerations

WORKBOOK PG 18

• Human Rights

WORKBOOK PG 18

• Human Rights

• Ethical Principles

WORKBOOK PG 18

• Human Rights

• Codes of Practice

WORKBOOK PG 18

• Human Rights

• Organisational Policy

WORKBOOK PG 18

• Human Rights

• Organisational Policy

• Civil and Criminal Law

WORKBOOK PG 18

Key Themes

WORKBOOK PG 18

Key Themes

• Last resort

WORKBOOK PG 18

Key Themes

• Last resort

• Reasonable and proportionate

WORKBOOK PG 18

Key Themes

• Last resort

• Least restrictive for the least amount of time

WORKBOOK PG 18

Key Themes

• Last resort

• Minimise injury, no pain compliance

WORKBOOK PG 18

Key Themes

• Last resort

• Minimise injury, no pain compliance

WORKBOOK PG 18

Decision-Making Matrix

Risk: The chance of a bad consequence.

WORKBOOK PG 19

Risk: The chance of a bad consequence.

WORKBOOK PG 19

Low Risk

High Risk

Likelihood: The chance that an event or behaviourmay occur.

LIKELIHOOD

WORKBOOK PG 19

Severity: The level of harm that may occur.

LIKELIHOOD

WORKBOOK PG 19

Low RiskLIKELIHOOD

WORKBOOK PG 19

Low Risk• An unlikely event/behaviour with a high severity of harm.

LIKELIHOOD

WORKBOOK PG 19

Low Risk• An unlikely event/behaviour with a high severity of harm.

LIKELIHOOD

WORKBOOK PG 19

Low Risk• An unlikely event/behaviour with a high severity of harm.• A likely event/behaviour with a low severity of harm.

LIKELIHOOD

WORKBOOK PG 19

Low Risk• An unlikely event/behaviour with a high severity of harm.• A likely event/behaviour with a low severity of harm.

LIKELIHOOD

WORKBOOK PG 19

LIKELIHOOD

High Risk• A likely event/behaviour with a high severity of harm.

WORKBOOK PG 19

LIKELIHOOD

High Risk• A likely event/behaviour with a high severity of harm.

WORKBOOK PG 19

LIKELIHOOD

WORKBOOK PG 19

LIKELIHOOD

WORKBOOK PG 19

Medium

Unit 8: Physical Interventions – Disengagement Skills

Disengagement

WORKBOOK PG 20

DisengagementThe use of a physical intervention to gain a release.

WORKBOOK PG 20

DisengagementThe use of a physical intervention to gain a release.• Self

WORKBOOK PG 20

DisengagementThe use of a physical intervention to gain a release.• Self• Others

WORKBOOK PG 20

Risk Behaviour

StrikeAny weapon making contact with a person.

WORKBOOK PG 20

• Last resort, reasonable, proportionate, and least restrictive

• Care, Welfare, Safety, and SecuritySM

WORKBOOK PG 20

Physiological Principles

1. Position

2. Posture

3. Proximity

Supportive StanceSM

WORKBOOK PG 20

1. Position

2. Posture

3. Proximity

Supportive StanceSM

Block and Move

WORKBOOK PG 20

Risk Behaviour

HoldMaintaining physical contact without consent.

WORKBOOK PG 21

1. Position

2. Posture

3. Proximity

Supportive StanceSM

Hold and Stabilise

WORKBOOK PG 21

1. Position

2. Posture

3. Proximity

4. Biomechanical Benefit• Pull/Push

Supportive StanceSM

Hold and Stabilise

Medium

WORKBOOK PG 21

1. Position

2. Posture

3. Proximity

4. Biomechanical Benefit• Pull/Push• Lever

Supportive StanceSM

Hold and Stabilise

Medium

WORKBOOK PG 21

WORKBOOK PG 29

Physical Skills Review

WORKBOOK PG 29

Physical Skills ReviewSafe

WORKBOOK PG 29

Effective

WORKBOOK PG 29

Effective

Acceptable

WORKBOOK PG 29

Effective

Acceptable

Transferable

The RESPONSE ContinuumSM

WORKBOOK PG 30

= Relax and DownplayR

WORKBOOK PG 30

= Relax and Downplay= Explain or Ask

WORKBOOK PG 30

= Relax and Downplay= Explain or Ask= State or Tell

WORKBOOK PG 30

= Relax and Downplay= Explain or Ask= State or Tell= Prompt, Gesture, or Sign

WORKBOOK PG 30

= Relax and Downplay= Explain or Ask= State or Tell= Prompt, Gesture, or Sign= Option to Use Physical Interventions

WORKBOOK PG 30

= Relax and Downplay= Explain or Ask= State or Tell= Prompt, Gesture, or Sign= Option to Use Physical Interventions= Nurture Recovery

RESPON

WORKBOOK PG 30

= Relax and Downplay= Explain or Ask= State or Tell= Prompt, Gesture, or Sign= Option to Use Physical Interventions= Nurture Recovery= Support

RESPONS

WORKBOOK PG 30

= Relax and Downplay= Explain or Ask= State or Tell= Prompt, Gesture, or Sign= Option to Use Physical Interventions= Nurture Recovery= Support= Engage and Learn

RESPONSE

WORKBOOK PG 30

Unit 9: Physical Interventions – Holding Skills

Holding

WORKBOOK PG 31

HoldingThe use of a physical intervention to restrict a person’s liberty of movement.

WORKBOOK PG 31

• Minimise harm to self.

WORKBOOK PG 31

• Minimise harm to self.

• Minimise harm to others.

WORKBOOK PG 31

Touch Zones

WORKBOOK PG 31

Considerations

Touch Zones

WORKBOOK PG 31

Considerations• Safety

Touch Zones

WORKBOOK PG 31

Considerations• Safety• Vulnerability

Touch Zones

WORKBOOK PG 31

Considerations• Safety• Vulnerability• Gender

Touch Zones

WORKBOOK PG 31

Considerations• Safety• Vulnerability• Gender• Cultural/Social norms

Touch Zones

WORKBOOK PG 31

Considerations• Safety• Vulnerability• Gender• Cultural/Social norms• Previous experience or

trauma

WORKBOOK PG 31

Touch Zones

• Always consider individual perceptions.• Contact on the outside is more defendable.

Touch Zones

WORKBOOK PG 31

Risks• Psychosocial

Touch Zones

WORKBOOK PG 31

Risks• Psychosocial• Soft tissue

Touch Zones

WORKBOOK PG 31

Risks• Psychosocial• Soft tissue• Bony or articular

Touch Zones

More likely

WORKBOOK PG 31

• Cardiovascular

Touch Zones

More likely

WORKBOOK PG 31

• Cardiovascular• Respiratory

Touch Zones

More likely

Less likely

WORKBOOK PG 31

1. Position

2. Posture

3. Proximity

Supportive StanceSM

• Last resort, reasonable, proportionate, and least restrictive• Care, Welfare, Safety, and SecuritySM

WORKBOOK PG 32

1. Position

2. Posture

3. Proximity

4. Biomechanical Benefit• Outside/Inside

Supportive StanceSM

WORKBOOK PG 32

1. Position

2. Posture

3. Proximity

4. Biomechanical Benefit• Outside/Inside• Limit Range of Motion

Supportive StanceSM

Medium

WORKBOOK PG 32

Team InterventionA coordinated approach.Reasons:

WORKBOOK PG 39

Team InterventionA coordinated approach.Reasons:• Care, Welfare, Safety,

and SecuritySM

WORKBOOK PG 39

and SecuritySM

• Professionalism

WORKBOOK PG 39

and SecuritySM

• Professionalism• Collaboration

WORKBOOK PG 39

and SecuritySM

• Professionalism• Collaboration• Decision making

WORKBOOK PG 39

and SecuritySM

• Professionalism• Collaboration• Decision making• Accountability

WORKBOOK PG 39

Team Leader/Incident Manager

Responsibilities

WORKBOOK PG 39

Team Leader/Incident Manager An individual responsible for decision making.

Responsibilities

WORKBOOK PG 39

Responsibilities• Assess, plan, and coordinate

WORKBOOK PG 39

Responsibilities• Assess, plan, and coordinate• Communicate

WORKBOOK PG 39

Responsibilities• Assess, plan, and coordinate• Communicate• Record and report

WORKBOOK PG 39

Responsibilities• Assess, plan, and coordinate• Communicate• Record and report• Post-Crisis support

WORKBOOK PG 39

WORKBOOK PG 40

Opt-Out SequenceSM

WORKBOOK PG 40

Opt-Out SequenceSM

Why are we holding the person?

WORKBOOK PG 40

Opt-Out SequenceSM

What are the risks?

WORKBOOK PG 40

Opt-Out SequenceSM

What are the risks?

What can be done to reduce the risks?

WORKBOOK PG 40

Opt-Out SequenceSM

What are the risks?

What can be done to reduce the risks?

Can we let go?

Unit 10: Post-Crisis

WORKBOOK PG 41

The COPING ModelSM

Individual Staff

WORKBOOK PG 41

The COPING ModelSM

Individual Staff

Control emotional and physical.

WORKBOOK PG 41

The COPING ModelSM

Individual Staff

Orient yourself to the basic facts.

WORKBOOK PG 41

The COPING ModelSM

Individual Staff

Patterns look for triggers.

WORKBOOK PG 41

The COPING ModelSM

Individual Staff

Investigate alternatives to the behaviour.

WORKBOOK PG 41

The COPING ModelSM

Individual Staff

Negotiate future approaches, expectations, and behaviour.

WORKBOOK PG 41

The COPING ModelSM

Individual Staff

Negotiate future approaches, expectations, and behaviour.

Give control back; provide support and encouragement.

WORKBOOK PG 41

The COPING ModelSM

Individual Staff

WORKBOOK PG 41

The COPING ModelSM

Individual Staff

WORKBOOK PG 41

The COPING ModelSM

Individual Staff

WORKBOOK PG 41

The COPING ModelSM

Individual Staff

Patterns in staff responses to the behaviour.

WORKBOOK PG 41

The COPING ModelSM

Individual Staff

Investigate ways to strengthen staff responses.

WORKBOOK PG 41

The COPING ModelSM

Individual Staff

Negotiate changes that will improve future interventions.

WORKBOOK PG 41

The COPING ModelSM

Individual Staff

Negotiate changes that will improve future interventions.

Give support and encouragement.

Post-Test and Evaluation

WORKBOOK PGs 65, 67-68

END-USER LICENSE AGREEMENT MAPA Foundation Programme · MAPA® Foundation Programme. IMPORTANT -...

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