Post on 13-Apr-2017
RETAIN & MOBILIZE
RETAIN & MOBILIZE
Pierre BattahMBA CPHR CMC CSP
TM
“ Every person has the ability
to become a better leader
and it doesn’t have to take
that long.
Becoming a good leader is a
lifetime journey. But
becoming a better leader can
happen overnight ”
John C. Maxwell
Old School Retention
Afterthought
Quick Fix
$$$
“Voluntary turnover continues
to creep upwards. The 2012–13
rate was 7.3 per cent…the
retail sector is experiencing the
greatest challenge with an
average of 20.6 per cent.”
Conference Board of
Canada 2014
1. Intentions
2. Risk
3. Data
4. @ Home
5. Strengthening?
1. Intentions
2. Risk
3. Data
4. @ Home
5. Strengthening?
MANAGING RISKS
1. Safety harness
2. Mist control
3. No looking down
4. 12 metre pole
5. Mom’s shoes
1. Intentions
2. Risk
3. Data
4. @ Home
5. Strengthening?
DATA
?
DATA - FACT FINDING
Interviews
Surveys
Focus Groups
Manager’s Judgement
Employee Workshops
Retention Today
- Meeting Real Needs
- Employee Engagement
- Employer of Choice
Strategies
Gallup Q121. I know what is expected of me.
2. I have the materials and
equipment I need to do my work.
3. At work, I have the opportunity
to do what I do best every day.
4. In the last seven days, I received
recognition or praise for good
work.
How many people
felt they were not
making
meaningful use of
their skills at
work?
12%?
22%?
32%?
Sondage Forbes Insight Deloitte Touche 2013
12%?
22%?
32%?
Sondage Forbes Insight Deloitte Touche 2013
Gallup Q125. My supervisor, or someone at
work, seems to care about me as
a person.
6.Someone at work encourages my
development.
7. My opinions seem to count.
8. The mission/purpose of my
organization makes me feel like
my work is important.
Gallup Q129. My co-workers are committed
to doing quality work.
10. I have a close friend at work.
11. In the last six months, I have
talked with someone about my
progress.
12. At work, I have had
opportunities to learn and grow.
Gallup Q12-Takeaways
-Clear roles
-Sufficient tools
-Use me at my best
-Weekly feedback & praise
-Employee as a person
-Training
Gallup Q12-Takeaways
-Seek out employee opinions
-Contributions to the mission
-Co-workers who care
-Friends at work matter
- Progressreview is a must
-Learning & growth matters
Interview Data
30 Day
Stay
Exit
1. Intentions
2. Risk
3. Data
4. @ Home
5. Strengthening?
Employer of Choice Criteria
1. Physical workplace
2. Work atmosphere and social
3. Health, financial and family
benefits
4. Vacation and time off
5. Employee communications
6. Performance management
7. Training and skills development
8. Community involvement
1. Intentions
2. Risk
3. Data
4. @ Home
5. Strengthening?
1. Intentions
2. Risk
3. Data
4. @ Home
5. Strengthening?
“ Every person has the ability
to become a better leader
and it doesn’t have to take
that long.
Becoming a good leader is a
lifetime journey. But
becoming a better leader can
happen overnight ”
John C. Maxwell
John Maxwell’s 3 Questions
Help me?
Care?
Trust you?
1. Intentions
2. Risk
3. Data
4. @ Home
5. Strengthening?
@pierrebattah
www.pierrebattah.com