© 2013, The Schutz Company. All rights reserved.

ODN of Western New York

Ethan Schutz

Emotions and Defensiveness in the Workplace

Monday, March 4, 13

© 2013, The Schutz Company. All rights reserved.

Name

What you do

Why you are here

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Emotional states“Logic” of emotionsUnwanted behaviorStaying positiveImplications

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Will Schutz, Ph.D.1925-2002

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Technical competence

CompatibilityPeople working well together

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FIRO®

FundamentalInterpersonalRelationsOrientation

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C PCompatibility is directlyrelated to Productivity

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Monday, March 4, 13

C PProductive teams created randomly:

50%

Productive teams created using FIRO:

75%© 2013, The Schutz Company. All rights reserved.

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Harvard

Albert Einstein School of Medicine

University of California Berkeley

University of Chicago

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FIRO-B predicted behavior 75% accurately

What explained the other 25%?

Inclusion

Low High

Control

Low High

Openness

Low High

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© 2013, The Schutz Company. All rights reserved.

Psychodrama

Psychosynthesis

Bioenergetics

Rolfing

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Rigidity

Enemy of teamwork and

good relationshipsMonday, March 4, 13

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Rigidity

...stems from fears

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SadAngry

DisappointedWeak

NervousConfused

Scared© 2013, The Schutz Company. All rights reserved.

HappyContentSatisfiedStrong

ConfidentCapableJoyous

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Make decisions

Solve problems

Handle conflict

Listen to others

Speak to others

View others

Use time and energy

Fear affects our capacity to

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Individual

Individual Individual

People

Task

Relationships CompatibilityProcess Network

Service Product

System

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IndividualIndividualIndividual

© 2013, The Schutz Company. All rights reserved.

People

Task

Relationships CompatibilityProcess Network

Service Product

System

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© 2013, The Schutz Company. All rights reserved.

Behavior Inclusion Control Openness

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0 1 2 3 4 5 6 7 8 9

Inclusion

Low High

The amount of contact with other people

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0 1 2 3 4 5 6 7 8 9

Control

Low High

The structure of the interaction with other people, including directing and decision-making

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0 1 2 3 4 5 6 7 8 9

Openness

Low High

The depth of the interaction with other people—expressing feelings, thoughts, and beliefs

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Behavior Inclusion Control Openness

Interpersonal Fear

Ignored/Abandoned

Humiliated/Embarrassed

Rejected/Disliked

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Interpersonal fears can lead to...

Rigidity

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Ignored/Abandoned Humiliated/Embarrassed Rejected/Disliked

Inclusion

Low High

Control

Low High

Openness

Low High

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“Please Lie to Me” I won’t…

…say what I see if you won’t say what you see.

…say what I’m thinking if you won’t say what you’re thinking.

Our Unspoken Working Agreement

Monday, March 4, 13

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“Please Lie to Me” I won’t…

…say what I’m really feeling if you won’t say what you’re really feeling.

…say what I want if you won’t say what you want.

…question you if you won’t question me.

Our Unspoken Working Agreement

Monday, March 4, 13

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I pretend…

…to trust people who I don’t.…to listen to people when I’m not.…to respect certain people when I don’t.…to agree when I don’t.…I don’t have to be right or get my way.…to be patient.…I want to be collaborative.…I’m not feeling critical.

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I pretend…

…not to be frustrated when I am.…to know what I am doing when I don’t.…not to be afraid when I am.…I don’t want more recognition.…to want other people’s opinions.…I have things under control.…I want feedback.…to say what I think and feel.

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Monday, March 4, 13

© 2013, The Schutz Company. All rights reserved.

Monday, March 4, 13

© 2013, The Schutz Company. All rights reserved.

Opening a RestaurantHow will you invite your customers to feel:Opening a RestaurantHow will you invite your customers to feel:Opening a RestaurantHow will you invite your customers to feel:

Included and significant

Competent and in Control oftheir experience

Liked and treated in an Open, friendly way

and reduce concerns they have about being:and reduce concerns they have about being:and reduce concerns they have about being:

• being ignored• passed over• neglected• unimportant• forgotten

• humiliated• shamed• embarrassed• foolish• stupid

• rejected• disliked• judged harshly• treated coldly• not accepted

Monday, March 4, 13

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Psychodrama

Psychosynthesis

Bioenergetics

Rolfing

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© 2013, The Schutz Company. All rights reserved.

Behavior Inclusion Control Openness

Feelings Significance Competence Likability

Self-Concept(behavior)

Aliveness Self-Determination

Self-Awareness

Self-Concept(feelings)

Self-Significance

Self-Competence Self-Like

Monday, March 4, 13

© 2013, The Schutz Company. All rights reserved.

Behavior Inclusion Control Openness

Feelings Significance Competence Likability

Self-Concept(behavior)

Aliveness Self-Determination

Self-Awareness

Self-Concept(feelings)

Self-Significance

Self-Competence Self-Like

Monday, March 4, 13

Imagery/Visualization

This vector Illustration was created by DownloadFreeVector.com and it’s 100% royalty free for commercial purposes.You can share it on your site with two backlinks - to DownloadFreeVector.com and to homepage of this vector freebie(use post title as a text for link). In my work I’m using free vector silhouettes and Illustrations from all-silhouettes.com and vectorlady.com (useful resources of free vector illustrations).You are not allowed to share it without backlinks and sell it on stock sites as your own (take care about your karma).

StructuredExperiences

Assessment Tools

Self-Perception

Feedback

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Monday, March 4, 13

© 2013, The Schutz Company. All rights reserved.

www.TheHumanElement.com

ethan@theschutzcompany.com

Monday, March 4, 13