DEFINE THE PICTURE

What is Emotional intelligence? Emotional intelligence is the ability to perceive

emotions, to assess and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional intellectual growth (Mayer and Salovey, 1997)

According to Goleman (1998:317) “Emotional Intelligence” refers to the

capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions, well in ourselves and in our relationships.

A Self-Awareness • Emotional self-awareness. Reading

one’s own emotions and recognizing their impact; using ‘gut sense’ to guide decision

• Accurate self-assessment; knowing one’s strengths and limits

• Self-confidence; a sound sense of one’s self-worth and capabilities

B: Self-Management

• Emotional self-control: Keeping disruptive emotions and impulses under control

• Transparency: Displaying honesty and integrity; trustworthiness

• Adaptability: Flexibility in adapting to changing situations or overcoming obstacles

• Achievement: The drive to improve performance to meet inner standards of excellence

• Initiative: Readiness to act and seize opportunities

• Optimism: Seeing the upside in events

c. Social Awareness • Empathy: Sensing other’s emotions,

understanding their perspective, and taking active interest in their concerns

• Organizational awareness: Reading the currents, decision networks, and politics at the organizational level

• Service: Recognizing and meeting follower, client, or customer needs

Who do I want to be?Who am I now?How do I get there from here?How do I make change stick?Who can help me?

What if there were ways to harness emotions and use them to everyone’s mutual advantage? There is, it is called-EMOTIONAL INTELLIGENCE

As the pace of change increases, and our workplaces make greater demands on our cognitive, emotional, and physical resources, emotional intelligence will continue to emerge, not as something "nice" to have, but as an increasingly important set of "must-have" skills.

Self - Awareness

Self - Regulation

Self Motivation

Strong, Healthyand EffectiveRelationships

Effective Relationship

The driving purpose ofemotional intelligenceand life in general!

Empathy

1. Self Awareness The more we know about ourselves,

the better we are able to control and choose what kind of behaviours we will display in a work setting. Without self-awareness, our emotions can blind us and guide us to do things or to become people we really don’t want to be.

2. Self Regulation When we learn to manage our emotions

well, we become masters of mood management.

We are able to handle stress and communicate more constructively and consistently. As a result, we appear more level-headed and trustworthy to others.

3. Self Motivation

Employees who are highly self-motivated realize that every job has its less enjoyable elements, but they plow ahead. They accept change and are more flexible, have better attitudes, persist toward goals despite obstacles and setbacks

4. Empathy Once we have become more honest and

intentional with our emotions, it is time to look outward. Emotional intelligence is about tuning into our own feelings as well as the feelings of those around us: learning to see things from another person’s perspective so that we can relate to them better.

5. Effective Relationships Mastering the abilities of self-awareness,

self-regulation, self-motivation and empathy pave the way for attaining a greater skill in handling relationships. In order to be effective in our teams and organizations, we need to bring these skills together to become “socially intelligent.”

Some Effects of Poor EI• Withdrawal and social problems• Anxiety and depression• Attention or thinking problems• Delinquency and aggression• Fights, put downs and name calling at work• Poor parent child relationship

OUTCOMES A leader who is emotionally intelligent will:• Listen to and employ their emotions for better decision-making• Be more intentional in their actions• Create an environment where people want to work

OUTCOMES cont’d

• Show they care and build trust by displaying sensitivity and concern• Use their energy and enthusiasm to motivate others while tempering negative responses to distressing situations

ACS represents fundamental development framework.

“ A ” = Assessment “ C ” =Challenge “ S ” =Support

1. Coercive (Commanding) Modus operandi: Demands immediate

compliance The style in a phrase: “Do what I tell you.” Underlying emotional intelligence: Drive to

achieve, initiate, self-control When style works best: In a crisis, to kick start a

turnaround, or with problem employees Overall impact on climate: Negative

2. Authoritative: Modus operandi: Mobilizes people toward a

vision The style in a phrase: “Come with me.” Underlying emotional intelligence: Self-

confidence, empathy, change catalyst When style works best: When changes require

a new vision, or a clear direction is needed Overall impact on climate: Most strongly

positive

3. Democratic:Modus operandi: Forges consensus through

participationThe style in a phrase: “What do you think?”Underlying emotional intelligence: Collaboration,

team leadership, communicationWhen style works best: To build buy-in or

consensus, or to get input from valuable employees

Overall impact on climate: Positive

4. Affiliative:Modus operandi: Creates harmony and

builds emotional bondsThe style in a phrase: “People come first.”Underlying emotional intelligence: Empathy,

building relationships, communicationWhen style works best: To heal rifts in a

team or to motivate people during stressful circumstances

Overall impact on climate: Positive

5. Pacesetting:Modus operandi: Sets high standard of

performanceThe style in a phrase: “Do as I do, now.”Underlying emotional intelligence:

Conscientiousness, drive to achieve, initiativeWhen style works best: To get quick results from a

highly motivated and competent teamOverall impact on climate: Negative

6. Coaching:Modus operandi: Develops people for the

future.The style in a phrase: “Try this.”Underlying emotional intelligence: Developing

others, empathy, self-awarenessWhen style works best: To help employee

improve performance or develop long-term strengths

Overall impact on climate: Positive