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Digital Visitors and Residents Interactive Mapping Exercise

Titia van der Werf

Senior Research Scientist

Lynn Silipigni Connaway, PhD

Senior Program Officer

#EMEARC16

V&R Framework

#vandr

Visitors and Residents resources http://goo.gl/vxUMRD

(White and Le Cornu 2011)

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Visitor Mode

o Functional use of

technology

o Formal need

o Invisible online presence

o Internet is a toolbox

(White and Connaway 2011-2014)

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Resident Mode

o Visible and persistent online

presence

o Collaborative activity online

o Contribute online

o Internet is a place

(White and Connaway 2011-2014)

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Educational Stages

(Connaway, White, and Lanclos 2011)

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(Connaway and White for OCLC Research 2012)

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Personal

Institutional

Vis

ito

rR

esid

en

t

Twitter

Facebook

Trip

Advisor

Yelp

StackOverflow

Peninsula

Library

System

GitHub

Open

Table

Flickr

GM

ail

Outlook

Google

Searc

h 4

Work

Google

Searc

h 4

Pla

ySkype

Google Drive

LinkedInGoogle/Bing

Webmaster Tools

weatherwest

Google Analytics

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Let’s Make a Map

• Okay, here we go!

Visitor Resident

Personal

Institutional

Now think really hard about your engagement with the Web. Making a

list can be helpful.

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My Engagement with the Web

• Internet (general usage)

• Email (OCLC account) via laptop en mobile

• WhatsApp via mobieltje

• Google Search

• Wikipedia

• Google Maps…

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My Engagement with the Web

• Google Translate

• YouTube

• Linkedin

• Skype

• Dropbox

• SharePoint, Trello, etc…

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My Engagement with the Web

• Gmail via mobile en laptop

• SMS via mobieltje

• NS Reisplanner

• Kranten apps

• Eventbrite

• Internetbankieren

• MijnOverheid

Visitor Resident

Personal

Institutional

Try to think about how you use each service. Plot your modes of engagement

using one or more boxes or regions.

Visitor Resident

Personal

Institutional

Visitor Resident

Personal

Institutional

Visitor Resident

Personal

Institutional

Visitor Resident

Personal

Institutional

Visitor Resident

Personal

Institutional

Visitor Resident

Personal

Institutional

Visitor Resident

Personal

Institutional

Visitor Resident

Personal

Institutional

Visitor Resident

Personal

Institutional

Visitor Resident

Personal

Institutional

Visitor Resident

Personal

Institutional

Visitor Resident

Personal

Institutional

Visitor Resident

Personal

Institutional

Visitor Resident

Personal

Institutional

Visitor Resident

Personal

Institutional

Visitor Resident

Personal

Institutional

Visitor Resident

Personal

Institutional

Visitor Resident

Personal

Institutional

Visitor Resident

Personal

Institutional

Visitor Resident

Personal

Institutional

Discussion of

Personal

Mapping

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Beyond This Analysis

• We can learn about how we engage

– personally,

– professionally,

– individually, &

– collectively

• We can better understand our identity & dynamics

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So What?• Identify how target audiences

– Engage with technology

– Discover & access information

• Modify & develop services & systems

Gracias

Lynn Silipigni Connaway, PhDSenior Research Scientist

connawal@oclc.org

Titia van der WerfSenior Program Officer

titia.vanderwerf@oclc.org