John Burke

Embedding BCE

through Business

Process Improvement

and Internal Engagement

The Embedding BCE Project

Identify the key business processes and

system implications

Produce case studies and Development Plans

Produce an infoKit to help others do the same

Develop the understanding and role of central

functions in supporting BCE operations

The Project Methodology

One-to-one interviews

Impartial, open and frank discussion

How BCE is supported by core business

functions and processes

Balance of agenda

Perceptions not necessarily reality

Case study production

Self-Evaluation Exercise

Half-Day discussion-based workshop

Workbook tool based on EFQM Beta Model

A managed conversation

Scoring - dealing with pockets of good/less

good practice

Strengths, weaknesses, areas for

improvement

Development Plans

Prioritisation of Areas for Improvement

Identifying resources and risks

Meshing with existing development work

Work in progress

Structure

Policy and Strategy

Processes and Systems

Partnerships and Resources

Roles and Skills

Customer Perceptions

Key Performance Results

Outcomes

The Embedding BCE infoKit

The downloadable Self-Evaluation Workbook

A one-day event based on the methodology

and findings to promote benefits of a review to

institutions

A source of impartial guidance and facilitation

to institutions wanting external involvement