Post on 08-May-2015
description
Eliminating BarriersNo More Us vs. Them
http://www.flickr.com/photos/sasanf/3495404463/
Allison Pollard
Started as PM
Wants to see teams build the right stuff
Swing Dancer and Glasses Wearer
Ty Crockett
Started as an IT dude, now is an Agile dude
Loves to work with teams
Comic book fan, convention geek
Agile Fluency: Where are you?
How can your team move towards 4 stars (fluency) and build momentum for the organization to become more agile?
martinfowler.com
Product Backlogs filled with generic “as a user” stories, sometimes missing the “so that”
Product Owner and UX constantly disagreeing on how features should be designed
Teams unaware of the business results delivered from features they released
We want to change the world!
We’ve seen…
http://www.flickr.com/photos/bruce_mcadam/2674561685 by Hello, I am Bruce
Why do organizations exist?
http://www.flickr.com/photos/londonannie/7678945614/in/set-72157630825959950 by London Annie
Organizations that become too large…
http://www.flickr.com/photos/timothywildey/3929574205/
Agility
“An organization’s ability to respond to change and take advantage of opportunities”
-Scrum.org
How awesome do you want to be?
“Right now we are selling millions and millions and millions of phones a year, Apple is selling zero phones a year. In six months they'll have the most expensive phone by far ever in the market place, and lets see...”
-Steve Ballmer after iPhone debut
“Get closer than ever to your customers. So close, in fact, that you tell them what they need well before they realize it themselves.”
-Steve Jobs
Barriers
http://www.flickr.com/photos/sdierdorf/2469442521/
Barriers
What barriers are you seeing?
“Developers cannot possibly talk to customers”
Barrier
http://www.flickr.com/photos/mybluevan/3779552777
“IAmA Dev!”
“Is this valuable?”
“I am way technical..”
“IAmA builder not a problem solver”
http://www.flickr.com/photos/gimpit/5799919824/
Barrier
Customer Collaboration over
Contract Negotiation
“The team will give away features, and we still need to make money!”
http://www.flickr.com/photos/nobmouse/4052848608/
Barrier
“But that’s my job as Product Owner!”
http://www.flickr.com/photos/james2k11/6051807031/
Barrier
Well, I am IT and they are “The Business”
Barrier
http://www.flickr.com/photos/christianperezfoto/4617935602/
We are all Business People
We just have different skills
Reference: Mary Poppendieck
http://www.flickr.com/photos/jrhode/4632887921/
The Toolbox
Bringing the Customer to Us
Bringing the Customer to Us
http://www.flickr.com/photos/statefarm/8163895040/ by State Farm
Going to the customer
Going to the customer
Empowerment is Needed
“What’s the catch?”
“Are you serious?”
“Can I even do this?”
http://www.flickr.com/photos/27807834@N02/2647200029/
Benefits/Value of Removing Barriers
Increase MoraleHappy Customers
Profit! Cost Savings
:-)
$
What indicators do you have that your teams need to be closer to customers?
What benefits will you reap by putting them together?
You know indicators, barriers, tools…
http://www.flickr.com/photos/tvangoethem/6145621540/
Think of how you can increase trust
martinfowler.com
Eliminating barriers can help increase a team’s fluency
You are ready to take the next step toward…
http://www.flickr.com/photos/moonlightbulb/3338852116/
Q/A
?
Contact Us!@allison_pollardallison.pollard@improvingenterprises.comhttp://allisonpollard.squarespace.com
@TTcrockeTTty@improvingenterprises.com