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InterpersonalInterpersonal

ListeningListening ListeningListening

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Listening

Listening makes up 42-60% Listening makes up 42-60% of our communication.of our communication.

WritingSpeaking Reading

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HearingHearing

• A physiological activity that occurs when sound waves hit our eardrums

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ListeningListening• Attending

• Understanding

• Remembering

• Evaluating

• Responding

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AttendingAttending

• Get physically and mentally ready to listen.

• Make the shift from speaker to listener a complete one.

• Hear a person out before you react.• Adjust to the listening goals of the

situation.

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UnderstandingUnderstanding

• Determine the organization

• Attend to nonverbal cues

• Ask questions

• Silently paraphrase

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Paraphrase the following statements to Paraphrase the following statements to reflect both the thoughts and feelings of reflect both the thoughts and feelings of the person speaking.the person speaking.

1. “I really like communication, but what could I do with a major in this field?”

2. “I don’t know if Pat and I are getting too serious too fast.”

3. “You can borrow my car, if you really need to, but please be careful with it. I can’t afford any repairs and if you have an accident, I won’t be able to drive to D.C. this week-end.”

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RememberingRemembering

• Repeat information

• Create mnemonics

• Take notes

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MnemonicsMnemonics

A technique used to aid memory – take the first letter of a list you are trying to remember and create a word

HOMES (the five Great Lakes) Huron, Ontario, Michigan, Erie, Superior

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Note TakingNote Taking

Take notes when you

are listening to

complex

information.

Key-word outlineMain pointsSupporting evidence

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Evaluating Evaluating (Critical Listening) (Critical Listening)

• Fact – a verifiable statement

• Inference – a conclusion drawn from facts

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You are Listening CriticallyYou are Listening Critically• When you question whether the

inference is supported with meaningful factual statements

• When you question whether the reasoning statement that shows the relationship between the support and the inference makes sense

• When you question whether there is any other known information that lessens the quality of the inference

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Responding - Responding - communicating attention and interest

Let others know you are interested.

Give vocal responses.

Show that you care about the other.

person and what he or she says.

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Guidelines for ListeningGuidelines for Listening• Be fully focused on what is happening.

• Adapt listening skills and style to

accommodate differences in listening

purposes and individuals.

• Remember that listening is an active

process and you must invest energy

and effort.

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We can think much faster than anotherperson can talk. What can we do with all that extra thought time if remembering is important?

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