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Effective Cross‐Cultural  Communication: Active Listening & Interactions through 

Common Vocabulary

Sarah Korpi, Ph.D.  Justin Hager J.D.

Introducing Ourselves

Sarah Korpi Ph.D.

Director of Independent LearningDivision of Continuing Studies

University of Wisconsin-Madison

sarah.korpi@wisc.edu

Justin Hager J.D.

Special Projects CoordinatorDivision of Continuing Studies

University of Wisconsin-Madison

justin.hager@wisc.edu

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Ludwig Wittgenstein

“The meaning of a word is its use in a language”

“The limits of my language are the limits

of my world”

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Defining TermsInclusive: Being open-minded, respectful, and trusting

• Open-Minded

• Being receptive to new people, ideas, perspectives, and challenges

• Challenging our own assumptions and considering others’ opinions a

• Respectful

• Demonstrating sensitivity to others' feelings, backgrounds, and experiences

• Treating others with compassion and thinking about how our words and actions will impact them before speaking/acting

• Trusting

• Taking others at their word and accepting the validity of their lived experiences

• Assuming others are committed to creating a better world

Diversity: Occurs organically in environments that are intentionally inclusive.

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Language Walk: Identifying our Linguistic Quirks

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A Carbonated Sweet Beverage

A Mini River Crustacean

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A Hot, Baked Dish

A Thing to Hold Items while Shopping

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A Place to Get Water

A Pronoun

“A Guy” “Hey Guys”

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Lessons Learned? You Bettcha! 

SLA: An Overview

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Overcoming Linguistic Barriers: Focused Listening

Finding Nemo

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Overcoming Linguistic Barriers: Conversation

French Kiss

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Overcoming Linguistic Barriers: Establishing Meaning

What About Bob? 

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Overcoming Linguistic Barriers: Scafolding

Overcoming Linguistic Barriers: Error Vs. Mistake

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Overcoming Linguistic Barriers: Conversation Repair

New In Town

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Overcoming Linguistic Barriers: Developing Meaning

Defining Social Justice Terms through Active Listening

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Identifying Common Ground

Home Campus Strategic Planning

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Strategies for Overcoming Barriers