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Effective communicationWriting, reading, public speaking

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Communication

• Definition• Information transfer• Effectiveness framework• Case study

Trainer.bg | Telerik Academy

JOHARI WINDOW

Trainer.bg | Telerik Academy

Trainer.bg | Telerik Academy

Known by others

Unknown by others

Known by me

UnKnown by me by me

Trainer.bg | Telerik Academy

PUBLIC AREAKnown by

others

Unknown by others

Known by me

UnKnown by me by me

Trainer.bg | Telerik Academy

PUBLIC AREA

PRIVATE AREA

Known by others

Unknown by others

Known by me

UnKnown by me by me

Trainer.bg | Telerik Academy

PUBLIC AREA BLINDSPOT

PRIVATE AREA

Known by others

Unknown by others

Known by me

UnKnown by me by me

Trainer.bg | Telerik Academy

PUBLIC AREA BLINDSPOT

PRIVATE AREA

UNKNOWN

Known by others

Unknown by others

Known by me

UnKnown by me by me

Trainer.bg | Telerik Academy

BLINDSPOT

PRIVATE AREA UNKNOWN

PUBLIC AREA

General course of action

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Let’s play a game!

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Sender

Receiver

Encoding

Decoding

Message

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Sender ReceiverEncoding DecodingMessage

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CHANNEL

Sender ReceiverEncoding DecodingMessage

FEEDBACK

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Etiquette and protocolGuidelines to flawless social conduct

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Main topics

• Morality?• Distinction between good and evil• Humanism• The human is in the center of the universe• Etiquette• Guidelines to social conduct /norms• Protocol• Procedures

Trainer.bg | Telerik Academy

Etiquette

Etiquette serves to smoothen social interaction, to avoid fatal errors, to ensure safe, effective, manageable communication.

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Originates

MilitaryAristocracySpiritual/church communities

Trainer.bg | Telerik Academy

Simulation : THE COMPANY

• Director (CEO) – has urgent business with his colleague, the PM• PM – has just closed a successful business interaction

with his client• Client – is at the end of a major business interaction

with the company.

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Main principles

EffectivenessFree willChivalry

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CONCLUSION AND SUMMARY

?Be proactive!

Establish context and propper communication

protocol

Ask for feedback and give away feedback gently

Trainer.bg | Telerik Academy

CONCLUSION AND SUMMARY

?Give yourselves time to think before responding

Don’t overdo, don’t add, don’t take chance if you don’t know what to do

Smile, be thankful in your social conduct

Trainer.bg | Telerik Academy

USEFUL RESOURCES

?Basic business

communication, Lesikar

Public speaking workbook, Sam Walch

Giving and Receiving Feedback : Building

Constructive Communication