Effective Communication Techniques

Communication

• Communication is the transmission of an idea or feeling so that the sender and receiver share the same understanding.

• It is a process of exchanging – Information Ideas Thoughts Feelings Emotions Through – Speech Signals Writing

Effective Communication

• “The process of Sending a message in such a way that the message received is as close in meaning as possible to the message intended”.

Listening Skills

• Listening is the absorption of the meanings of words and sentences by the brain. Listening leads to the understanding of facts and ideas.

• Although we “learn” to listen on our mother’s knee, very few persons have ever been thought to listen. The most common complaint of subordinates about their supervisor is: “He / She never listens..

• Various stages to listening:HearingFocusing on the message not the personComprehending and interpretingAnalyzing and EvaluatingRespondingRemembering

Rules for Better Listening:

• Stop Talking.

• Repeat / Paraphrase.

• Clarify / Probe.

• Maintain Eye Contact.

Techniques for the Receiver Developing Listening Skills

• Be Prepare to listen. • Don’t interrupt.. • Concentrate on Words & Meaning. • Learn to Distinguish between• Peripheral Listening. • Projective Listening. • Improve Surroundings. • Concentrate.

Mass media

• The means of communication that reach large numbers of people in a short time, such as television, newspapers, magazines, and radio.

• “It is a message created by a person or a group of people sent through a transmitting device (a medium) to a large audience or market”

• Mass media is communication that reaches and influences a large number of people.

Types of Mass Media

Conclusion

• In conclusion, it is important to always remember the importance of communication in an organization.

• The methods of communication you choose could in a sense make or break the management structure of your organization and could also affect your relationship with customers, if not chosen carefully.

• It is vital therefore that you spend some time choosing the right methods to aid you in your management tasks.

References

• http://www.slideshare.net/tirthamal2010/communication-ppt-26816723

• http://www.slideshare.net/AdilKhan11/effective-communications-skills-39036889

• http://www.slideshare.net/effectivecommunication/cs-final-ppt-11938630

• http://www.slideshare.net/tirthamal2010/communication-ppt-26816723

• http://www.slideshare.net/SaimaSam/mass-media-30154320