Post on 21-Feb-2017
Photo by Mar+n LaBar h/ps://flic.kr/p/ovHV4t
Untangling complexity together Effective collaboration for multi-disciplinary teams
Johanna Kollmann ~ @johannakoll UX Riga, 26 Feb 2015
Agile is becoming standard !“57% of respondents said their organization has 5+ agile teams. This number has nearly doubled in the last two years (48% in 2012, 33% in 2011). ” !8th Annual State of Agile Survey, VersionOne, 2013
Photo by Nigel Howe h/p://www.flickr.com/photos/40939157@N03/5315358341/
Sprint
Scrum
User story
ScrumScrum
Retrospective
Stand up
Scrum master
Sprint Zero
Backlog
Kanban
The Agile Manifesto (2001!) !Individuals and interactions over processes and tools
Working software over comprehensive documentation
Customer collaboration over contract negotiation
Responding to change over following a plan
Planning Data gathering
Implement high dev low UI features
Design for sprint 2 Gather customer input for
sprint 3
Test sprint 1 code Design for sprint 3
Gather input for sprint 4
Test sprint 2 code Design for sprint 4
Gather input for sprint 5
Implement designs
Implement designs
Developers Interaction Designers
Sprint 0
Sprint 1
Sprint 2
Sprint 3
Customer data
Customer data
Code Design
Code Design
adapted from a diagram by Lynn Miller
While basically silent about UX design, Agile thinking offers a fundamental paradigm shift about how to interact and communicate with your project team and beyond. !~ Anders Ramsay @andersramsay
UX is everyone’s business !1) Understand each others work\lows
2) UX techniques: communication tools !3) De\ine goals and care about data
1) Understand each others’ workMlows
Photo by Mar+n LaBar h/ps://flic.kr/p/hZgn9Q
h/p://www.flickr.com/photos/45581782@N00/8035308650/
Rituals: standup
Information radiators
h/p://www.flickr.com/photos/menlopics/3928252631/
Pairing across disciplines
Teach & learn !Be present at stand-‐ups, demos, retrospectives
Make your work visible !Responsibilities over roles !Cross-‐functional pairing !Where can your skills be most valuable?
Photo by Sean Winters h/ps://flic.kr/p/7bueZr
2) UX techniques: communication tools
Photo by Treesha Duncan h/ps://flic.kr/p/d2C29s
Mental Model
System Model
Conceptual Model
Collaboration problems arise when teams lack the tools to agree meaning and structure.
Photo by Stephen Begin h/ps://flic.kr/p/6uFE62
Experience Map by Chris Risdon, from h/p://adap+vepath.com/ideas/the-‐anatomy-‐of-‐an-‐experience-‐map
Use UX tools to agree meaning !Controlled vocabularies, content guidelines
Taxonomies, navigation structures
Mental model charts, personas !User journey diagrams, service maps, experience maps !Whatever artefact you use: share it, check it
Photo by Sean Winters h/ps://flic.kr/p/7bueZr
Photo by Thangaraj Kumaravel h/ps://flic.kr/p/9skAQB
3) DeMine goals and care about data
Lean Startup is about learning through experiments with customers.
Build
Measure
Learn
Photo by Jorgen Kesseler h/p://www.flickr.com/photos/58544688@N03/5393485546
RESEARCH! DATA!
Instead of “how do we know if it’s done”,
ask “how do we know if it’s good”.
!~ Lane Halley @thinknow
Triangulate!Usability testing (lab)
Web AnalyticsUnmoderated
study
h/p://www.flickr.com/photos/hannahdonovan/5900445189/
Analysis is a team effort
Research is a team sport !De\ine hypothesis and assumptions together
Pick the best methods for getting data
Make qualitative research a habit !Combine different data sources to gain insight !Analysis is a team effort
Photo by Sean Winters h/ps://flic.kr/p/7bueZr
Photo by *Psycho Delia* h/ps://flic.kr/p/fetYwn
UX is everyone’s business !Understand each others work\lows
UX techniques are communication tools !De\ine goals and care about data
Photo by *Psycho Delia* h/ps://flic.kr/p/fetYwn
😍 Agile & Lean 😍 !Working on products !My understanding of UX
My skill set
Change takes time !“24% of respondents attributed failing agile projects to an opposing company culture or some other form of cultural resistance.” !8th Annual State of Agile Survey, VersionOne, 2013
ResourcesAgile and UX: Two tastes that taste great together, Lane Halley, UX Week 2013, http://vimeo.com/74944431 Sustainable pace, Agile & The Big Design Refactor, Jonathan Berger, Balanced Team Conference 2013, http://design.pivotallabs.com/jpb/jpb-‐balteam2013-‐talk/deck/ Case Study of Customer Input For a Successful Product, Lynn Miller (2005) 5 Users every Friday, Tom Illmensee & Alyson Muff, Agile 2009 Proceedings Learning to play UX rugby, Anders Ramsay, http://slidesha.re/GPfK0w Beyond Staggered Sprints: Integrating User Experience and Agile, Jeff Gothelf, http://slidesha.re/9Pq3qb Designing the user experience in an agile context, Johanna Kollmann, http://bit.ly/p3NmWI Design Pairing, Samuel Bowles, UXLX 2012, https://speakerdeck.com/shmuel/design-‐pairing-‐uxlx Test everything you got regardless of its polish or Jidelity, Jeff Gothelf, http://bit.ly/n6qjTI It’s Our Research: Getting Stakeholder Buy-In for UX Research Projects , Tomer Sharon Introduction to Design Studio Methodology, Will Evans, http://uxmag.com/articles/introduction-‐to-‐design-‐studio-‐methodology The KJ Technique: A Group Process for Establishing Priorities, Jared M. Spool, http://www.uie.com/articles/kj_technique/ The new user story backlog is a map, Jeff Patton, http://www.agileproductdesign.com/blog/the_new_backlog.html Collaboration games: http://gogamestorm.com, http://innovationgames.com/resources/the-‐games/