Transcript of E-Government and interoperability : the role of Machine Translation Francisco García Morán Chief...
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- e-Government and interoperability : the role of Machine
Translation Francisco Garca Morn Chief IT Advisor European
Commission MT@Work e-Government powered by Machine Translation
Brussels 06/12/2013
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- The language barriers The European Union has put a lot of
efforts to remove internal barriers for free trade and movement.
But we still have invisible but strong barriers making it hard to
access information and communicate across countries: the language
barriers. Language is the key element of our social and business
communications, an essential part of our identity, social and
cultural treasure of every nation. Multilingualism is a source of
richness and diversity in Europe. But language diversity also
creates barriers for business, communications and cooperation
across Europe and globally. Language barriers become an obstacle in
advancing European unity and competitiveness.
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- only 39% of European Internet users use other language than
their mother tongue to communicate online (e.g. using email,
Twitter, Facebook etc.) 46% of Europeans are not able to hold a
conversation in other language about the same percentage do not
read content in a foreign language 43% of Internet users in Europe
do not purchase goods or services in non-native language For three
in five Europeans translation has an important role to play in
their everyday life. 2011 and 2012
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- The role of Machine Translation Machine translation is the only
viable solution for instant and cheap access to information in
foreign languages. This is why machine translation (MT) is a
critically important technology for multilingual Europe. Machine
translation almost instantly provides access to information written
in a foreign language that otherwise could not be used or would
require substantial time and costs to translate Machine translation
can make websites multilingual, it can facilitate cross-lingual
information search and analytics
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- 6 Interactions > Interoperability
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- 8 EIFv2: 12 Underlying principles Need for community action
Subsidiarity and Proportionality User needs and expectations User
Centricity, Inclusion and Accessibility, Security and Privacy,
Multilingualism, Administrative Simplification, Transparency,
Preservation of Information Collaboration Openness, Reusability,
Technological Neutrality and Adaptability, Effectiveness and
Efficiency
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- High-level analysis Semantical Multilingualism 9 66% of the
portals provide a translation in non-national languages. However,
in 12% of these, only a small portion of the pages is translated
13% of the public administration portals provide a Google Translate
functionality. Looking at the translations in non-national
languages of a Member States portal, 61% translated their
information in English (excluding portals offering "Google
Translate").
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- 10 Vision Wouldnt it be great if I could start my search for a
public service in any Member State from any place and obtain the
information in my mother tongue? ISA: European federated catalogue
of public services (FCOPS)
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- 11 Vision Concepts Scopeall public services of all countries in
ISAs scope at a supranational, national, regional and local level
Specific public servicespublic services which are actually rendered
by a specific public administration to citizens (A2C), businesses
(A2B) or public administrations (A2A) Generic public
servicesservice which is defined generic i.e. it only contains
information that applies to all the administrations that offer this
service, detailing the what but not the how and where ISA: European
federated catalogue of public services (FCOPS)
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- 12 Scenario evaluation Long-term objectives -Build a single
point of contact for all public services offered within the EU and
EEA Member States and with multilingual support -Enhance the
service levels of public administrations by providing them public
service information of other administrations -Improve cross-border
standardisation (semantic metadata model, taxonomy, etc.) -Develop
a learning environment for public administrations (service
portfolio, organisation and reusable system ISA: European federated
catalogue of public services (FCOPS)
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- 13 User stories 1.Increase customer satisfaction of public
services -Faster responses by public administrations on requests of
services provided by other administrations -Cross-border,
supranational, national, regional and local public service
information are accessible in multiple languages 2.Creating better
public services -Public administrations are able to compare their
public services with services offered by equivalent administrations
-Learn how other administrations offer and organise their public
services 3.Supranational public services for the public -Public
services offered by the EU are included within the scope of the
federated catalogue of public services -All government levels are
in scope User stories illustrate when FCOPS is used and what the
added value it brings to the users ISA: European federated
catalogue of public services (FCOPS)
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- 14 Key concepts Scenario 1 -Current state of affairs across the
EU and EEA Member States, no changes to the AS-IS situation are
required -Member States are working autonomously and loose- coupled
-The Member States have the freedom to determine whether they use a
catalogue of public services or provide information through a
portal -No federation of public services at European level and no
single point of contact (decentralised) -No standardisation across
Member States for information exchange or communication between
public administrations -Each Member State defined an own semantic
metadata model and taxonomy -Complex and high-demanding to search
for other public services -No learning aspect (service portfolio,
organisation of public services and reusability of assets) The
first scenario represents the current situation; there is no
federation or cross-border standardisation Situation view Member
State 2Member State 1 No federation Member State level Federation
at European level
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- 15 Member State 2Member State 1 Federated catalogue of specific
services Member State level Federation at European level Scenario 2
-A catalogue of specific public services is introduced at European
level -Only the Member States with a catalogue are able to
cooperate with the catalogue at European level -Federation of
specific public services at European level and a single point of
contact is set up (partially centralised) -No standardisation
across Member States for information exchange or communication
between public administrations -Each Member State defined their own
semantic metadata model and taxonomy -The catalogue creates a
mirror of the Member States catalogues (using the semantic models
and taxonomies of the Member States) -Complex and high-demanding to
search for other public services due to no common format (semantic
model) and structure (taxonomy) -Limited learning aspect (service
portfolio, organisation of public services) In the second scenario
a European federated catalogue contains mirrors of all Member
States catalogues of public services Key concepts Situation
view
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- 16 Scenario 3 Member State 2Member State 1 Mapping with
catalogue Catalogue of generic EU public services Member State
level Federation at European level -A catalogue of generic public
services is introduced at European level -The Member States have
the freedom to determine whether they use a catalogue of public
services or provide information through a portal -A single point of
contact is set up for only generic public services (partially
centralised) -There will be standardisation involved at European
level (metadata model and taxonomy) but at Member State level there
will be no standardisation required -The Member States are able to
reuse the assets to build their own catalogue or create a mapping
with the catalogue at European level, this can result in initial
cross-border standardisation -A mapping between the catalogues will
be initiated at Member State level and not at European level -The
generic public services will be defined by consolidating specific
public services from the Member States -Search functionality is
easy to use but it is limited to the generic public services (a
distinct view on all services will be generated) -Limited learning
aspect (generic and distinct view on service portfolio and
organisation of public services and reusable solutions) The third
scenario introduces a catalogue of generic EU public services build
on standardised assets; it is possible for the Member States to map
their public services to the generic public services Key
conceptsSituation view
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- 17 Scenario 4 -A federated catalogue of public services is
introduced at European level covering specific and generic public
services -The Member States have the freedom to determine whether
they use a catalogue of public services or provide information
through a portal -A single point of contact is set up for all
public services (partially centralised) -There will be
standardisation involved at European level (metadata model and
taxonomy) but at Member State level there will be no
standardisation required -The Member States are able to reuse the
assets to build an own catalogue or create a mapping with the
catalogue at European level; this can result in initial
cross-border standardisation -A mapping between the generic and
specific services will be created within the catalogue -Generic
public services will be defined by consolidating specific public
services from the Member States -Search functionality is made
possible for all public services offered across the Member States
due to common format and structure -Complete learning aspect
(service portfolio, organisation of public services and reusable
solutions) Federated catalogue with specific services mapped to
generic services Manual Automatic Mapping with specific services
Catalogue with generic services Manual Member State 3 Member State
level Federation at European level Member State 2Member State 1 The
fourth scenario represents a federated catalogue with specific
services mapped to generic services; in this scenario standardised
assets are defined at European level Key concepts Situation
view
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- 18 Vision FCOPS provides users with easy access to European
Public Services information across Europe in their own's mother
tongue! ISA: European federated catalogue of public services
(FCOPS)
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- ?
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- Thank You !!!