E-GOVERNMENT

Hüseyin AşıkBeyza Nur ErkanDuygu MersinKorkut SertÖzlem Polat

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WHAT İS A GOVERNMENT ?

A government is an organization exerting centralized control over a community (i.e., over a state). This is made possible by imposing taxation via such agencies as the revenue service and, if necessary for the actualization of a policy, by use and initiation of force via such agencies as the police and the military.

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WHAT İS E-GOVERNMENT ?

'Electronic Government' (or in short 'e-Government') essentially refers to ‘The utilization of Information Technology (IT), Information and Communication Technologies (ICTs), and other web-based telecommunication technologies to improve and/or enhance on the efficiency and effectiveness of service delivery in the public sector.’ (Jeong, 2007)

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FORMATİON PROCESS OF E-GOVERNMENT

First Period:(1993-1998)Internet was used for knowledge and sharing

Second Period:(1998-2001) Making online transactions and provide services

Third Period:(2001-?) Integration of Web Sites

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ELEMENTS OF E-GOVERNMENT

.

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E-GOVERNMENT

E-CitizenE-

Company/Business

E-Institutio

n

E-Employe

eE-Officer

DİFFERENCES BETWEEN TRADİTİONAL AND E-GOVERNMENT PROCESSES

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TRADITIONAL GOVERNMENT PROCESS

E-GOVERNMENT PROCESS

Bureaucratic Controls Strengthening Individuals and Society Services

Isolated Administrative Functions

Integrated Resource Services, Open and Transparent Government

Paper Work and Filing Electronic Service Delivery

Time Consuming Processes Quick Series Business Processes

Hand-Arranged Financial Contracts

Electronic Funds Transfer (EFT)

Strange Reporting Systems Flexible Access to information

Disconnected, disjointed Information Technology

Integrated Network Solution

Each Period Executive Selection

Reel, participants and Continuous Democracy

AİM OF E-GOVERNMENT PROJECT Citizen-centered service deliveryCitizen can access to government’s servicesaccording to their needs easily SavingCitizen do not need to go to public institutions SecurityDelivering and preserving to related institutions the information that belongs to citizen securily StandardizationNo paper waste IntegrationCitizens to take a single point of elect. public

services

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CATEGORİES OF E-GOVERNMENT

The e-government services can be categorized according to the service areas that have the greatest impact and are of the highest value to the consumers. In general, these can be organized into three categories

Government-to-Citizen (G2C) Government-to-Business (G2B) Government-to-Government (G2G)

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1-GOVERNMENT TO CİTİZEN (G2C)

The citizen has a number of relations to the state. These include client, customer, voter, subject (to laws and regulations), claimants, beneficiaries, etc. G2C interactions vary in their level of complexity and in the symmetry of the transaction. In the simplest interaction, citizen may wish to obtain general information form government where secure communication and citizen’s identity is not necessary. On a more complex level, citizens may provide information to government by identifying themselves, in which protection of privacy and secured communication in both directions are required.

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2-GOVERNMENT TO BUSİNESS (G2B)

Businesses do not vote, but instead, with other

relations, they may act as providers to government in

instances where government contracts services to

businesses or operates in conjunction with them. As

with G2C, G2B interactions vary in their level of

complexity and in the symmetry of the transaction.

The same privacy and security concerns shall apply in

this area.

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3-GOVERNMENT TO GOVERNMENT(G2G) The relationships between different government

institutions may occur at different levels or may even

cross from one level to another, like supranational,

national, regional and municipal levels. As with the

exchanges between government and citizens, e-

government exchanges between government agencies

may be a 20 two-way process, where user provides

information to trigger the flow of information. In

another use, one government agency can provide

information for another one to browse.

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SUCCESSFULL İMPLEMENTATİON OF E-GOVERNMENT

Comprehensive Integrated Ubiquitous Transparent/Easy to use Accessible

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SUCCESSFULL İMPLEMENTATİON OF E-GOVERNMENT

Secure Private Re-engineered Interoperable Be developed to e-governance systems

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BENEFİTS TO CİTİZENS AND BUSİNESSES

Paperwork Reduction

A citizen does everywork in the house

More Fast,Low-Cost,and 24-Hour Service

Ensuring transparency and equality in service

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BENEFİTS TO THE PUBLİC

Acquring Inter-Communication Speed and Time

Accurate,consistency and Updated Information Submissions

Information Sharing and Expanding participation,decisions fast,unbiased and correct taken

Prevention of repeated Investments Savings Provision of Public Services

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DİSADVANTAGES OF E-GOVERNMENT The main disadvantage of an electronic

government is to move the government services into an electronic based system. This system loses the person to person interaction which is valued by a lot of people. 

In addition, the implementation of an e-government service is that, with many technology based services, it is often easy to make the excuse (e.g. the server has gone down) that problems with the service provided are because of the technology. 

The implementation of an e government does have certain constraints. Literacy of the users and the ability to use the computer, users who do not know how to read and write would need assistance.

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DİSADVANTAGES OF E-GOVERNMENT

Studies have shown that there is potential for a reduction in the usability of government online due to factors such as the access to Internet technology and usability of services and the ability to access to computers.

Even though the level of confidence in the security offered by government web sites are high, the public are still concerned over security, fear of spam from providing email addresses, and government retention of transaction or interaction history.

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THE PROCESS OF E-GOVERNMENT DEVELOPMENT IN TURKEY

2004 Started with taking taxes proclamation online over internet. A network has been started to agains illegal economy. The needed infrastructure and software has been provided for e-signature.

2005: Türk Telekom and Oyak Teknoloji has agreed to generate main gateway for 20 million Euro. E-signature sertification center is started to provide all public instutetions.

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THE PROCESS OF E-GOVERNMENT DEVELOPMENT IN TURKEY

2006:The Ministry of Education has launched a project called e-schools. E-Government has been given to TURKSAT.AŞ.

2007:Electronic identity cards was published in the

Official Newspaper. 2008:Land Registration and Cadastre Project

was started to Euros 130,5. December 18, 2008 in E-Government Portal

was opened.

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THE PROCESS OF E-GOVERNMENT DEVELOPMENT IN TURKEY

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Started e –transformation project and DPT is assigned

Assigned to various institutions

Concrete projects started to targets (e-government gateway)

2006

Published information society strategy

2008e-government gateway is opened

2003

2004

2005

E-GOVERNMENT GATEWAY İN TURKEY : WWW.TURKİYE.GOV.TR

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ACCESS TO E-GOVERNMENT GATEWAY

Identity Authentication

e-government password Mobile Sign Electronic Sign T.C Identity Card

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E-GOVERNMENT GATEWAY İN TURKEY : WWW.TURİYE.GOV.TR

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E-GOVERNMENT PASSWORD

Envelope containing the password for the e-government,Post Office branches and consulates abroad,by applying on the T.C where submitting ID shall be supplied by the identification number

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MOBİL SİGN

Mobile phone and GSM SIM card using the Electronic Signature Act 5070 and related legislation in a safe manner in accordance with the nature of wet signature, electronic signature, which allows operation to practice.

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ELECTRONİC SİGN

Electronic signature in electronic form by adding the signer of a document used to determine who is the data. Law No. 5070 in accordance with the e-signature, the signature is equal to the wet. Distributed by the organizations authorized to distribute e-signature certificate signing process is done using certificates.

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T.C IDENTİTY CARD

TC ID Card in the near future as the population wallet in the place of legal citizenship card will be used. TC ID Card, the scope of the pilot program, citizens are residing in the province of Bolu.

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E-GOVERNMENT GATEWAY

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22 Service

6.990 Users

42 Service

22.123Users

163 Service

229.700 Users

255Service

5.872.840 Users

THE USE OF E-GOVERNMENT GATEWAY The average monthly number of login=5.000.000 Monthly average number of service=30.000.000 Service average area snapshot (1 second)

number of users in overtime period=6.000 Taken password Person Rate% Never Login 1.625.603 13 Once 2.266.219 18 Twice 1.526.274 12 Thrice 1.081.494 8 Four Times 814.027 6 Five Times and More 5.412.637 43 Total Number of Users 12.726.254

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E-GOVERNMENT MOBİL APPLİCATİON

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E-GOVERNMENT PROJECTSIN TURKEY

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E-GOVERNMENT PROJECTS

UYAP

Ministry of Justice has started the effort to implement a National Judicial Network Project (UYAP) since year 2000. The main objective of this project is automation of all the judicial units and integration with the external units to achieve high quality service in justice. In other words to develop the e-justice module of the e-government studies and efforts (http://www.adalet.gov.tr)

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UYAP

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E-GOVERNMENT PROJECTS

MERNIS

(Central Public Registration Management System) Project, which consists of creating a central public registration database, assigning a unique number

for each citizen (T.R. ID No), providing modern ID cards, assessing registration and family statistics accurately and providing e-services to public organizations and citizens (http://www.nvi.gov.tr).

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MERNIS

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E-GOVERNMENT PROJECTS

VEDOP

(Tax Administration Automation Project) is the execution of all the tax transactions interactively though Internet (http://gelirler.gov.tr). The available e-services include: online “Tax ID Number” inquiry, online motor-vehicle tax transactions, online

corporate tax transactions, online income tax transactions, online calculation of delinquent tax-due, overdue-

tax, cash discount.

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E-GOVERNMENT PROJECTS

POL-NET PolNet is the Computer Network and

Information System of Turkish National Police. 

….a common database enabling information automation and providing a rapid and an uninterrupted access from all around the country.

…a secure data sharing environment for correspondence and exchange of information

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POL-NET

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E-GOVERNMENT PROJECTS

TAKBIS

Land and Cadastre Office have built a national land

data information system called TAKBIS. In this project, TAPUNET system was built for citizens for data inquiry about land and cadastre information online from anywhere (http://www.tkgm.gov.tr/tapunet/tapunet.htm)

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TAKBIS

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E-GOVERNMENT İN THE WORLD

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Digitalization of country data in World

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E-GOVERNMENT İN EUROPE

Technology strategies and government transformation program was released in 2005 with the work of the UK e-Government framework has been drawn.

With the realization of transformation of two separate portal for citizens and the business community have been implemented.

60% of Internet users use e-government services from a common platform.

In England, Save 1,42 billion £ from 2011-2015.

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TOP 10 İN EUROPE

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REGİONAL E-GOVERNMENT İN EUROPE

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E-GOVERNMENT İN AMERİCA

E-Transformation studies started in 1998 was completed in 2007.

Both the state and national sense on the basis of service delivery platforms and data sharing at the level of the top of the level of maturity.

60% of Internet users use e-government services from a common platform.

e-Government services traversed per transaction,save up to 24 percent.

Save 3 Billion $ by 2015.49

REGİONAL E-GOVERNMENT İN AMERİCA

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TOP 10 COUNTRİES İN AMERİCA

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E-GOVERNMENT İN FAR EAST

Conversion work began in 2001 in South Korea in a central system of e-government structure has emerged as a confluence of public systems.

Services to the public and offers a central location.

60% of Internet users use e-government services from a common platform.

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WORLD E-GOVERNMENT DEVELOPMENT LEADERS 2012

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In South Korea, public offices number of visits come down to 3 in a year.In South Korea, export operations in 2 minutes and import operations can made the 1.5 hour.In South Korea,47 public institutions integrated with each other.650 million $ annual savings in South Korea by e-government.

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