Post on 03-Jun-2020
Fuji Foo
Vice President
Business Digitalisation
APPLIED INTELLIGENCE
Driving Artificial Intelligence (AI) with
Concept of Operations
Artificial Intelligence
SENSE
Perceive the world by
acquiring and processing
images, sounds and
speech.
COMPREHEND
Analyze and understand
the information collected
by adding meaning and
insights.
ACT
Take action in the
physical world based on
comprehension and
understanding.
LEARN
Improve performance
(quality, consistency,
and accuracy) based
on real world
experiences.
Why AI Now?
Massive Data
Connected things to increase
from 14.2 Billion in 2019 to
25 Billion by 2021
Source: Gartner, 2018
175 Zettabytes of data generated by 2025
Source: IDC, 2018
175 Zettabytes = 175 Trillion Gigabytes
= 175,000,000,000,000 Gigabytes
384,400 km
Why AI Now?
Massive DataAdvanced Compute
& Communications
2300x Improvement in
system performance
Source: TOP500, 2018
5G is 20x faster than 4G
and capable of latency rates
of under a millisecond
Source: IDG, 2019
Why AI Now?
Massive Data Powerful
Algorithm
Advanced Compute
& Communications
$9.3 Billion venture
capital funding into AI start-
ups, 72% growth from
Source: PwC, CB Insights, 2019
Acquisitions of AI Start-ups
Source: CBInsights, 2018
AI Adoption & Potential Benefits
1,605 APAC business leaders’ view on potential AI benefits in 3 years
Rate of Innovation1.9x
Employee Productivity Gain1.9x
Competitiveness2x
Source: Microsoft, IDC 2018
AI Adoption
10%
Have adopted AI as a core part of business strategy
31%
Have started to experiment with AI as part of business strategy
37%
Waiting for AI to mature before incorporating into overall strategy
22%
Have not started to consider AI as part of the overall strategy
Source: Microsoft, IDC 2018
Challenges in AI Adoption
MODEL TRAINING
AI MODEL TO PROBLEM STATEMENT
Data Science Sandbox Controlled environment with training
data for experiementation
DATA SET DEPENDENCY
HETEROGENTIY & SCALE
COMPLIANCE & REGULATIONS
OperationsDynamic environment with direct and indirect outcome variables
COLLABORATION & PROCESS
Concept of
Operations
Applied
Intelligence
Certis Approach
Artificial
Intelligence
BPRO®: Business Process Re-engineering and Operations
Designing Bespoke Solutions that Deliver Benefits Beyond Security
METHODProcess Design & Innovation
MANTalent & Training Expertise
MACHINEApplied Technology
DESIGN THINKING
BUSINESS PROCESS RE-ENGINEERING + OPERATIONS
Process
Mapping
Design
BPRO®
Customer
Partnering
Employee
Engagement
24/7
Monitoring
Certis Service
Delivery System
(CSDS)
Customer
Service
Mindset
Operationalising Technology to
Delivering Desired Outcomes
Error Reduction
by Design
Continuous Cost
Containment
Excellent Efficiency
& Productivity
Outstanding Customer
Experience
Certis Security+
Operations – Technology Integration
Street
Lighting
Safety and
SecurityEnvironmentWaste
PParkingWater Traffic
DEVICES
People Street
Furniture
BUILDINGS
CommercialResidential Industrial
VEHICLES
Vehicles
STAFFSECURED DIGITAL MESH NETWORK
CONNECTEDDIGITAL PLATFORM
Natural
Language
Processing
Data Lake
AnalyticsStream
Analytics
Machine
Learning
Virtual
Assistant
Cognitive
Services
Device Management
Applied Intelligence
Integrated Operations CentreFault Mgmt Centre Facilities Mgmt SecurityConcierge
SECURITY+
Certis Living LabHarnessing Technology and Building New Capabilities
User-centred, open innovation ecosystem based on
systematic user co-creation approach, integrating
research and innovation processes in actual
operational environment.
• Optimise operations through multi-disciplinary
integration and orchestration of Man, Machine
and Method
• Enhance customer experience with
technology and through insights
• Maximize the building performance & efficiency
through convergence of building, information
technology and operations
Digital Twin
PhysicalFRONT OF HOUSE
OPERATIONS
Command Centre
Concierge
DigitalDevices, Controllers & Edge Processor
1
2 Connectivity
3 Data Ingestion
4 Data Accumulation
5 Data Abstraction
6 Application
7 Collaboration & Processes
Energy
AlarmToilet Sensors
Building
EQUIPMENT & ASSETS
Safety &Security
PCarpark Mgmt
Access Control
BACK OFFICE OPERATIONS
Traffic MgmtFacility Mgmt
Security
Digital Twin
Cyber Security Framework
PHYSICAL802.1X, Remediation, Port Level Security, Multi-layer
END DEVICEIPS, Firewalls, System Hardening
NETWORKPatch Mgmt, Endpoint Projection, AES Encryption,
Malware Protection, Logging
PROCESSAccess Control, Time Synchronization, 2FA, SIEM
Ops-Tech Driven Approach
▪ Complement operations and manpower to drive higher productivity, reliability, availability and increased performance
▪ Reduce operating costs and errors
DECISION SUPPORT
▪ More informed decision making
▪ Timely problem solving
▪ Improved efficiency for dealing with rapidly changing variables
GENERATE VALUE
▪ Beyond operational efficiencies
▪ Create new customer and service experience
▪ Enhance existing business model or generate new business models to drive revenue streams
AUTOMATION
DepartureMeet / WorkArrivalPre-arrival Web /App
Resource Booking & Invite by web
Carpark Lot
Reservation
Carpark Mgmt
Guest
Registration
Access Control
System
Integrated
Ops Centre
License Plate
Recognition
Identity Mgmt
System
Indoor
Wayfinding
SENSE
RESPONSE
ANALYSE
Ops-Tech Driven Approach
Transforming Guest Experience with AI
Resource
Mgmt
System
Guest Pre-
Registration
CONCEPT OF OPERATIONS
Experienced Operators Smart Technology
Method of Integrating Technology & Operations
INTELLIGENT BUSINESS OPERATIONS
Concept of Operations (CONOPS)
Design Thinking for Optimised and Reliable Customer Outcomes
First AI enabled Transport Hub