Don’t Get Derailed5 Ways to Stay On Track

At Work

Part One

Jen Piccotti

Lia Nichole Smith

onsite insitesLIVE!

SatisFactsJenSatisFactsLia

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#1I like my job #1

5Work/Life

Balance

2015 SatisFacts Associate Index

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What gets in the way

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1

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Issues not being addresse

d promptly

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2

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Budget constrain

ts

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3

Inconsistent

direction

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4

Paperwork

requirements

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5 Ways to Stay On Track

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1

2 Minute

Rule

If an email, voice mail, text, question, work order request can be addressed in 2 minute or less, do it immediately. (Coming back to the issue later can make the task up to 4 times longer.)

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2

All Importa

nt ListEach week, create a to-do list for yourself and your team. Tackle the item you’re dreading most first.

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3

Rethink Meeting

s

- 30 minute meetings- Designate 1 day per week as “Meeting

Day”- Each meeting has defined purpose and

defined next steps- Walking meetings

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4

Cross Train

Relentlessly

- Office team learn how to take expert service requests- Maintenance learn how to conduct a tour and process an application- Office learn how to cut keys- Etc.

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5

Learning Opportunit

iesEncourage team members to pursue education on personal interests 1 hour per month/quarter in addition to required training.- Webinars- Publications- Local courses

KEY TAKE-A-WAYS #insiteslive

CHANGE

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A shift in culture may be needed…you can no longer afford to do things the old way if you’re not getting the results you desire

DISCIPLINE

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Stick with it…change is hard and overnight results may not be possible

EXPLORE

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Look for different ways to give yourself and your team the needed training, tools and skills to make everyone’s work lives better

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Part Two – August 20th The Great Divide:

Bridging the Gap Between Office and Maintenance

Part Three – September 17th Watch Your Step:

Resident Connections and Retention

www.satisfacts.comResults by:• All respondents• Region• Age• Rent

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