Donna HendersonScottish Centre for Telehealth and Telecare

23rd February 2012

Telehealth is the provision of health services at a distance using a range of digital technologies

Telecare usually refers to sensors and alerts which provide continuous, automatic and remote monitoring of care needs, emergencies and lifestyle changes

Telehealthcare is the convergence of telecare and telehealth to provide a technology-enabled and integrated approach to the delivery of effective, high-quality health and care services

Telecare

Telehealthcare

Telehealth

‣ Scottish Centre for Telehealth – now SCTT

‣ National programmes –

• Stroke / Heart Disease • COPD• Paediatrics• Mental Health• National VC Infrastructure

Supports Health Boards to develop Telehealth

services

Awareness raising

32 partnerships progressing telecare programmes

44,000 people received a telecare service as result of TDP in 2006-11

Now focused on “at scale” implementation

Part of NHS 24 – April 2011

Published in March 2010

Outlined planned activity for 2010-12

Linked telehealthcare workforce development to health, social care and housing strategic agendas

Aimed to secure commitment and resources for future

workforce development

◦ 2 key groups identified –◦ Professionals / qualified staff◦ Telehealthcare support staff

◦ Training needs identified –◦ Induction◦ Vocational skills training◦ Under-graduate core curriculum ◦ Continuing Professional Development (CPD)

◦ Review of opportunities in Scotland -◦ No SQA validated awards available for

telehealthcare support staff◦ Very little content in undergraduate core

curriculum◦ Only 2 CPD modules identified for professionals

◦ Develop a Competency Framework

for Telehealthcare

◦ Develop accessible, accredited telehealthcare awards

◦ Integrate telehealthcare into core curriculum for doctors, nurses, allied health professionals, social workers and other staff

Competency Framework for Telehealthcare Support Staff published November 2010

Competency Framework for Professionals using telehealthcare published March 2011

For telehealthcare support staff

•Equipment installers – programme, install and maintain equipment in the home

• Call handlers – communicate with service user and co-ordinate response to alerts

•Responders –respond to telehealthcare

alerts

1 mandatory unit – •Working in Telehealthcare – covers values and principles, assessment, communication and health & safety

3 optional units – •Telehealthcare: Installation, Maintenance and Repair• Telehealthcare: Call Handling• Telehealthcare: Response

◦ NES Knowledge Network Telehealthcare Community portal –www.knowledge.scot.nhs.uk/telehealthcare

◦ Ethical Framework & Service Standards

◦ Practice Guides - dementia, learning disability, mental health, physical disability, falls and sensory impairment

◦ Telehealthcare Resource Bank – local polices, procedures and resources

◦ Digital stories / videos– user/carer views

◦ JIT and SCTT websites

◦ Assessment Exemplars to guide assessment

◦ Learning and Teaching packs to support delivery

◦ New SCTT resources

◦ Evaluation – candidates’ experience; impact on service delivery; inform future workforce development

Donna HendersonService Development Manager

Scottish Centre for Telehealth and Telecare

Donna@antaraconsulting.co.uk