DMAIC A FIVE STEP METHODOLOGY TO PROBLEM SOLVING 1.

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Transcript of DMAIC A FIVE STEP METHODOLOGY TO PROBLEM SOLVING 1.

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DMAIC

A FIVE STEP METHODOLOGY TO PROBLEM SOLVING

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DEFINE

D M A I C

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PROJECT CHARTER

Project Title Project Type

YB/GB/BB

Business CaseProblem Statement

Goal Statement

In scope Out Scope

Unit of Measurement

Nature of Saving Hard/Soft

Revenue Enhancement

Expense Reduction

Loss Avoidance

Project Y

PROJECT TIME LINE

Define

Measure

Analyse

Improve

Control

Champion

Leader

Project Members

PROJECT ID

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SIPOCSUPPLIER CUSTOMERPUTPUTPROCESSINPUT

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PROCESS MAP

xxxx

xxxx

xxxx

xxxx

xxx

xxxx

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CTQ TREE

xxxx

xxxx

xxxx

xxxx

xxxx

xxxx

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DEFINE TOLLGATE

Date of Review

Participants

Sign off date

Signing off authority Process owner/champion/BB

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MEASURE

D M A I C

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MEASUREMENT PLANProject Y

Operational Definition

Continuous Data

Target

USL

LSL

Discrete Data

Unit

Defect

Number of Opportunities

List of Opportunities for defect

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MEASUREMENT PLANMeasure of Performance

Data source and location

Sample Size Who will collect data

Closure Date Data Period

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BASELINE CALCULATION FOR DESCRETE DATA

Total number of units

Total number of defects

Opportunity per unit

Defects per unit

Defect per opportunity

DPMO

Sigma level

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BASELINE CALCULATION FOR CONTINEOUS DATA

Process Capability

Sigma level

DPMO

Yield

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MEASUREMENT SYSTEM ANALYSIS

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MEASURE TOLLGATE

Date of Review

Participants

Sign off date

Signing off authority Process owner/champion/BB

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ANALYSE

D M A I C

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ROOT CAUSE ANALYSIS

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HYPOTHESIS TESTING SUMMARY

X’s Identified Data Normal? Hypothesis test performed

P- Value Is X significant?

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HYPOTHESIS TESTING

Continuous

Discrete

Discrete Continuous

1 Sample t

2 Sample t

ANOVA

Correlation & Regression

Chi-Square Log-Regression

Y

X

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ANALYSE TOLLGATE

Date of Review

Participants

Sign off date

Signing off authority Process owner/champion/BB

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IMPROVE

D M A I C

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IMPROVEMENT IDEASS.N Identified

root causeSolutions Perceived Benefits Cost / Risk

1.

2.

3.

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IMPROVEMENT ACTION PLANImprovement actions

Responsibility Action plan Timeline

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BASELINE CALCULATION POST IMPROVEMENT FOR DISCRETE DATA

Total number of units

Total number of defects

Opportunity per unit

Defects per unit

Defect per opportunity

DPMO

Sigma level

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BASELINE CALCULATION POST IMPROVEMENT FOR CONTINUOUS DATA

Process Capability

Sigma level

DPMO

Yield

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IMPROVE TOLLGATE

Date of Review

Participants

Sign off date

Signing off authority Process owner/champion/BB

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CONTROL

D M A I C

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CONTROLLING XS

Standard operating procedures changed

Visual controls

Mistake proofing

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PROCESS CONTROL PLAN

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CONTROL CHART

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FMEA

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CONTROL TOLLGATE

Date of Review

Participants

Sign off date

Signing off authority Process owner/champion/BB

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PROJECT CLOSUREPROJECT CLOSURE

Champion

Leader

Project Members

PROJECT ID

Project highlights

Project CTQ Unit of Measurement

Before Project

After Project Target set

Statistically proven improvement ?

Yes/ No

Benefits – Hard or Soft ; $ / Year

Participants

Presented byFinancial Validation completed ?