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District Councilof Fair Sailing

SA Carers Excellence AwardsCategory 1: Outstanding customer service / initiative for carers as a customer by a community agency (not for profit or government).

+District Council of Fair Sailing

• Approx. 90kms from Adelaide

• 50% of population over 65

• Seaside town, with outstanding beaches and rare flora and fauna.

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+Facts about DC of Fair Sailing• Council region has population of 100,00 (off season) 250,000 (high season)• Won State Tourism Award for art history trail in 2010 and 2012• Half of permanent residents are of retirement age• Increasing influx of families and “sea-changes” (lifestyle choice)• One of the fastest growing communities in the State, with an average

growth in excess of 3 % per annum for the past five years.

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+ “The accommodation was perfect for our needs, everything was thought of”

“The beach was magic, the food outstanding, a perfect seaside escape”

“We are already planning our next trip back, they really understand carers needs”

“100% relaxation = happiness”

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• Set standards

• Monitor standards continue to be met

• Builds trust and confidence.

+ Impact

+Impact

Carers Coming to DC of Fair Sailing

Carers_Over 65 Carers_Under 30Carees_Disability Carees_Chronic Illness

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Recognition

+Recognition

+Engagement

+Engagement

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+Partnerships

+Evaluation results to date

• Customer satisfaction survey • Business satisfaction survey• Increase in revenue to the DC of Fair Sailing • Increase in enquiries - local accommodation • Website and portal hits measured • Social media activity increased.

+DC of Fair Sailing

• The carer holiday destination of choice

• Instead of; “would you like fries with that?” We ask; “would you like respite with that?”

+Thank You

• We are the greatest • You can learn from us• Follow our lead• Turn Care Aware into Carer Award