International Ticketing

Association Conference

MondayDisney’s The BusinessBehind the Magic Tour

MondayTicketmaster Client Sessions

TuesdayOpening Keynote:

Disney’s Approach toQuality Service

From Transactions to Relationships: How Box Office Professionals are Transforming.

TuesdaySession Two

Tuesday7 Deadly Box OfficeSins that Aren’t

TuesdayArena/Large Venues

WednesdayOMG, I’m the Manager What Now

Session TwoWednesdayBridging the Gap between venues &

Promoters: Mutual Respect = Love

Session ThreeWednesdayRegional Ticketing Group Meeting

Doing More with Less at theUniversity Box Office

ThursdaySession One

Customer & CommunityService: The Blueprint

of Success

Thursday

In ChicagoPreview of 2014